North East Ambulance Service - First Aid Training Reviews 

228
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly knowledgeable, supportive, and friendly, making the learning process enjoyable and effective. Many people highlight the excellent user experience, noting that the training sessions were informative, well-paced, and included practical elements that helped reinforce understanding. Reviewers frequently mention that the instructors created a comfortable and engaging atmosphere, encouraging participation and ensuring everyone felt confident in their abilities. The balance between theory and practical application was also highly appreciated, making the content relatable and easier to retain for many consumers.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

User experience

Consumers find the user experience to be positive, describing it as informative, enjoyable, and practical.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The 2 day refresher sessions were very informative, just about the right amount of time and pace, practical's were a good way of getting involved and hands on experience. Questionnaires helped to rea... See more

Rated 5 out of 5 stars

Pete and Pete were both incredibly knowledgeable. Everything was explained simply and clearly with plenty of time for practice. The trainers were supportive, friendly and helpful, making sure the whol... See more

Company replied

Rated 5 out of 5 stars

Pete our trainer was brilliant. Responded to questions very well and was able to support learners to pass the First Aid course. Training building at Team Valley had brilliant facilities. Would highly... See more

Company replied

Rated 5 out of 5 stars

Fantastic level of training. Andy was a brilliant instructor. Got people opening up, talking and asking questions. Couldn't ask for anyone better. Well worth it.

Company replied


Company details

  1. Educational Institution
  2. Coaching Center
  3. First Aid Station

Written by the company

The North East Ambulance Service provides award-winning, paramedic-led, First Aid, Health & Safety and Trauma Training courses. Since 2012, we have trained more than 22,000 delegates from over 1,400 businesses and organisations. The money that we raise through training and event cover is reinvested back into our ambulances and crews. Given the challenging environment we operate in, we massively appreciate the support we receive from our customers. Choosing us as your training provider really does make a difference and enables us to invest more into patient care.

First Aid Training with North East Ambulance Service

Written by the company

Thank you
The money that we raise through training is reinvested back into our ambulances and crews. In the last complete financial year (2017/8) we contributed to the provision of: • a fully equipped rapid response vehicle • a paramedic • an ambulance care assistant • a call handler in our operations centre, and • a dispatch officer in our operations centre. Thank you to all our customers! Choosing us as your training provider really does make a difference and enables us to invest more into patient care. Please visit our website, where you can find more information and book courses: www.firstaidneas.co.uk

Contact info

4.9

Excellent

TrustScore 5 out of 5

228 reviews

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4.9

All reviews

(228)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you for our First Aid training…

Thank you for our First Aid training today, Monday 6th September. It was informative, interesting and time went very quickly. Thank you, Pete for bringing us up to date.

6 September 2021
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you very much Caroline.

Rated 5 out of 5 stars

Excellent First Aid At Work Refresher

Excellent . I chose NEAS because I wanted to be sure that the tutor was an experienced paramedic I was not disappointed the tutor was really good, the course was very interesting and I would HIGHLY recommend NEAS thank you

14 August 2021
Unprompted review
Rated 5 out of 5 stars

The first aid course was excellent

The first aid course was excellent and presented perfectly by an experienced paramedic who explained anything we were not sure about with confidence i felt that his experience gave me more confidence in doing any first aid i may be required to do

27 July 2021
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you very much :)

Rated 5 out of 5 stars

Attended a defibrillator training…

Attended a defibrillator training session earlier today. The paramedic was very knowledgeable and mixed real life experiences into the training session which helped with the overall learning. Here's hoping I never have to use what I learned today.

21 July 2021
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you Emma.

Rated 5 out of 5 stars

I've been a first aider for 20 plus…

I've been a first aider for 20 plus years and this was the best first aid course I've been on. The paramedic who facilitated the course provided us with text book knowledge and then examples of situations where that may not work and what else could be done. Very knowledgeable, areas of first aid I have had a hard time remembering now all make sense.

24 June 2021
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you so much.

Rated 5 out of 5 stars

MHFA Training

Honest and real trainer's who gave real life experiences throughout the training course. Usually training courses can feel a bit like death by PowerPoint, but Andy and Tony were enthusiastic and engaging throughout the 2 days.

9 June 2021
Unprompted review
Rated 5 out of 5 stars

Informative, straightforward, hands-on.

Informative, straightforward, hands-on.
Instructors were absolutely great, really made it feel interesting and engaging. Gave plenty of practical time to everything that needed it, explained in greater depth where relevant and when asked for. Always kept it understandable for everyone.
Can't be helped that practical stuff was a tiny bit restricted with Covid regulations, so no issues at all really.

3 June 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommend.

Enjoyed the 3 days I spent doing the first aid course. The tutor Pete had excellent knowledge and answered every question asked of him.
Highly recommend it.

10 May 2021
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you Chris

Rated 5 out of 5 stars

Great course

Great course, delivered really well. Felt comfortable throughout and not pressured at all. Highly recommend to anyone.

26 April 2021
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thanks Angela, really appreciate you taking time out to leave us a review :)

Rated 5 out of 5 stars

A very good requalification course…

A very good requalification course covering a wide range of topics with additional detail when required or requested in a safe and friendly environment.

19 April 2021
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you Robert, we really appreciate it.

Rated 5 out of 5 stars

Fantastic and comprehensive

Absolutely fantastic and comprehensive training with Pete. I've completed a number of first aid training programmes in the past but this was by far the best.
Repeated discussions and (covid safe) practice for CPR etc which was really helpful in consolidating what we had learnt. Plenty of real-life examples, media clips to demonstrate and a well taught training programme.

15 April 2021
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

This you very much Lizzie

Rated 5 out of 5 stars

First aid training was great

First aid training was great. Trainer was knowledgeable, friendly and empathetic.

7 April 2021
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you Clare

Rated 5 out of 5 stars

First aid Course

I attended the 3 day first aid course at West Denton. Thoroughly enjoyed the 3 days and made me far more confident to be able to deal with any first aid situations. Malcolm, the course leader, made everything straight forward and easy to follow and as a result I would be far more inclined to attempt first aid.

18 March 2021
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you very much Liam

Rated 5 out of 5 stars

Was very interesting

Was very interesting and well presented.
All questions were answered with no troubles and everything was explained clearly.
Thank you

15 March 2021
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thanks Karlie :)

Rated 5 out of 5 stars

CPR UPDATE

This was an update. The educator was friendly and helpful. We are working under difficult circumstances so it was good to know the current changes and how they affect the response we give.
I had the opportunity to practice and get feedback from the educator which was helpful and welcomed.
Thank you.

10 February 2021
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you ever so much Margaret.

Rated 5 out of 5 stars

Fantastic course to learn tony was a…

Fantastic course to learn tony was a top class instructor,gained alot of confidence to be able to give first aid to people who may need it would highly recommend this 3 day course to anyone

21 January 2021
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you for this amazing review!

Rated 5 out of 5 stars

The trainer was excellent

The trainer was excellent, he was sympathetic and helped me realised that after carrying out CPR on my neighbour we had done everything we could, and come to terms with the traumatic event.

20 January 2021
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you so much for your kind words Meghan, I will pass this on to the trainers. Thanks again for choosing to use our services, we really appreciate it.

Rated 5 out of 5 stars

Great Experience!

The trainer was incredibly engaging and not only made us feel at ease but was also helpful in explaining and demonstrating the concepts. I learned a lot of information in such a short amount of time. It helped that he made it very entertaining as well and I truly enjoyed the experience, felt very comfortable, and learned a lot. Thank you for the experience!

3 December 2020
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you very much :)

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