North East Ambulance Service - First Aid Training Reviews 

228
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge and supportive, friendly approach, making interactions pleasant and productive. Many people highlight the trainers' ability to make learning engaging and enjoyable, fostering a confident and interactive environment. Reviewers consistently found the course content informative, well-paced, and practical, with a good balance of theory and hands-on experience. The use of real-life scenarios and relatable stories was particularly appreciated, making the content more understandable and applicable for participants.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

User experience

Consumers find the user experience to be positive, describing it as informative, enjoyable, and practical.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The 2 day refresher sessions were very informative, just about the right amount of time and pace, practical's were a good way of getting involved and hands on experience. Questionnaires helped to rea... See more

Rated 5 out of 5 stars

Pete and Pete were both incredibly knowledgeable. Everything was explained simply and clearly with plenty of time for practice. The trainers were supportive, friendly and helpful, making sure the whol... See more

Company replied

Rated 5 out of 5 stars

Pete our trainer was brilliant. Responded to questions very well and was able to support learners to pass the First Aid course. Training building at Team Valley had brilliant facilities. Would highly... See more

Company replied

Rated 5 out of 5 stars

Fantastic level of training. Andy was a brilliant instructor. Got people opening up, talking and asking questions. Couldn't ask for anyone better. Well worth it.

Company replied


Company details

  1. Educational Institution
  2. Coaching Center
  3. First Aid Station

Written by the company

The North East Ambulance Service provides award-winning, paramedic-led, First Aid, Health & Safety and Trauma Training courses. Since 2012, we have trained more than 22,000 delegates from over 1,400 businesses and organisations. The money that we raise through training and event cover is reinvested back into our ambulances and crews. Given the challenging environment we operate in, we massively appreciate the support we receive from our customers. Choosing us as your training provider really does make a difference and enables us to invest more into patient care.

First Aid Training with North East Ambulance Service

Written by the company

Thank you
The money that we raise through training is reinvested back into our ambulances and crews. In the last complete financial year (2017/8) we contributed to the provision of: • a fully equipped rapid response vehicle • a paramedic • an ambulance care assistant • a call handler in our operations centre, and • a dispatch officer in our operations centre. Thank you to all our customers! Choosing us as your training provider really does make a difference and enables us to invest more into patient care. Please visit our website, where you can find more information and book courses: www.firstaidneas.co.uk

Contact info

4.9

Excellent

TrustScore 5 out of 5

228 reviews

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4.9

All reviews

(228)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good and useful

Well structured and communicated, nice balance of practical and theoretical material. Informative and practical, delivered by people who really know there stuff.

20 March 2023
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you very much

Rated 5 out of 5 stars

Excellent training

Excellent professional training, thank you Brad!

13 March 2023
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you!

Rated 5 out of 5 stars

First Aid at Work - NEAS

Really great trainer, very engaging and made information easy to understand and take in.

13 March 2023
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you very much!

Rated 5 out of 5 stars

Beata

It’s was great, very clear and the first aid instructor was very knowledgeable. Nice experience overall, really enjoyed it.

13 March 2023
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thanks so much!

Rated 5 out of 5 stars

It was absolutely Brilliant

It was absolutely Brilliant. Really enjoyed it to the Full. Will Recommend it to Colleagues etc.

23 February 2023
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you so much John.

Rated 5 out of 5 stars

Useful and specific training

Useful, relevant training that was tailored to the environment in which it was delivered. Thank you!

17 February 2023
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you very much!

Rated 5 out of 5 stars

The CPR session was an excellent…

The CPR session was an excellent update. Practice sessions were good to get 'hands on' and real time feedback with the ipads was helpful
The delivery was pitched just right for a wide range of professionals and was very interactive and engaging.

8 February 2023
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

So glad you enjoyed it!

Rated 5 out of 5 stars

Brad was great

Brad was great
I had 1 to 1 session today, which was great
Brad is friendly and very knowledgeable. I was pleased with the BLS course

16 February 2023
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you so much, I will let Brad know!

Rated 5 out of 5 stars

Great Course

Phil our instructor was great and explained thing very well

3 February 2023
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you so much!

Rated 5 out of 5 stars

The trainer Andy Taylor is amazing!

The trainer Andy Taylor is amazing!

He is very knowledegeable and easy to talk to. Although this is a very serious subject he still makes it fun while getting the point across.

Our full team enjoyed the training sessions.

1 February 2023
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you very much!

Rated 5 out of 5 stars

A very comprehensive informed refresher course on CPR medical emergencies

A very comprehensive informed refresher course of CPR and medical emergencies. This was delivered by a very experienced trainer who gave excellent guidance and advice on how to handle various medical emergencies. I am grateful of the experience and feel more confident should a medical emergency occur.

16 January 2023
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you very much!

Rated 5 out of 5 stars

Malcolm was a fab trainer

Malcolm was a fab trainer, session was relaxed and informative, I find I take more information onboard in this format than being spoken at.

17 January 2023
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

I will let him know, thanks very much!

Rated 5 out of 5 stars

trainers took time and explained…

trainers took time and explained everything. lots of experience and examples given. enjoyed the group work as able to share experiences. feel like the knowledge will be so valuable within my role and i would be very interested in more courses.

17 January 2023
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you very much Julia

Rated 5 out of 5 stars

Good quality training

Good quality training, delivered well, as always

14 December 2022
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you Nathan!

Rated 5 out of 5 stars

Great BLS and AED course!

Really interactive and practical session. Great real life examples and sensible adaptations.

14 December 2022
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you Antonia

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