Everything from setup to quality of work to cleanup was top notch. Somewhat involved install of gas fireplace isert that required jackhammering bricks, running new gas and electrical lines, and runni... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Chris did a great job cleaning our Mendota fireplace insert and ensuring that it ran properly. He found a hole in the exhaust duct which was allowing cold air to come in and which extinguished the uni... See more
Mike and Xavier just cleaned my wood fireplace, and as usual FCA did an outstanding job. They were meticulous in keeping our home clean while they worked and were most efficient. Mike answered all my... See more
I specifically wanted a Mendota fireplace insert. Not too many places to purchase from in NWI. I ended up at the Fireplace Authority location in Elmhurst, IL. Jason was super helpful (and patient!... See more
Company details
Information provided by various external sources
Since 1998, we’ve been offering our Chicago area customers the very best in personalized service and outstanding workmanship. Our story began in the mid-nineties when two business partners decided to open their own chimney company to serve their local area. The business originally offered services like repairs, cleanings, and inspections with the goal of adding value and longevity to their customers homes. After listening to the unique needs of local homeowners over the years, our founders noticed a need to extend their offerings to include fireplaces and outdoor living items. Other stores at the time were not customer friendly, clean, or modern. This problem sparked the idea for Fireplace and Chimney Authority as we experience it today. If you are in the Chicago area, we invite you to visit one of our showrooms or check out our online catalog to get an idea of what you might like. Browse our Gallery for our recent makeovers and see a variety of jobs that could make your design dreams come true. In our showrooms, you can expect our professional sales consultants guide you through the process of choosing the very best items for your budget and needs. Our beautiful and bright showrooms in Lisle and Elmhurst are perfect destinations for people in the Chicago land area. Are you looking for service or maintenance of our existing fireplace rather than purchasing something new? No worries. Our wide-reaching service area covers the city of Chicago as well as the northern, western and southern suburbs. We are avidly committed to the satisfaction of our all of customers, partners and employees. Get in touch today to experience the Fireplace and Chimney Authority difference.
Our Mission
Join our Family
Because our company began with a loyalty to serving our local community, we keep transparency at the core of what do. Our primary concern is always your safety and satisfaction, just as if you were our own family. We whole-heartedly believe that every person we serve in our locations deserves nothing short of our best. Fireplace and Chimney Authority is passionate incorporating our values below into every area of our business.
Contact info
120 E. Lake St, Elmhurst, IL 60126, 1702 Ogden Ave, Lisle, IL 60532, United States
- 630-279-8500 or 630-697-6071
- sales@fireplaceandchimneyauthority.com
- fireplaceandchimneyauthority.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 1 week
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Ignition failed after only 4 years
Ignition failed after only 4 years. Did not have parts available - and would not order until I had paid for replacement parts.
29 November 2025
Onsite techs are awesome!
The upside was the techs (Rocky and Alex) were very thorough and knowledgeable. They were very conscientious about making sure the job was safe and clean. Rocky explained the process and executed the plan perfectly. Job well done!
The slight downside was booking the work date with the Elmhurst location. The guy I spoke with was gruff and not customer focused.
26 November 2025
Quick and thorough Service
Quick and thorough Service. Courteous gentlemen working on the Fireplace.
19 November 2025
Very helpful and they are wonderful to…
Very helpful and they are wonderful to their customers in terms of customer service and follow up.
25 November 2025
Great customer service
Great customer service. Quality product.
Professional installers.
24 November 2025
Great all in one option
Everything from setup to quality of work to cleanup was top notch. Somewhat involved install of gas fireplace isert that required jackhammering bricks, running new gas and electrical lines, and running chimney inserts down a 100yr old chimney surrounded by a clay tile roof. Worked through lunch to get it all done in one day!
21 November 2025
Very happy with the service and with…
Very happy with the service and with the gas fireplace we received. We’ve used it several times and love the warmth it provides. The technicians were very careful to cover the hearth and floor and were very respectful in our house, making sure not to leave a mess. Thank you!
21 November 2025
The person inspecting my chimney was friendly and courteous.
The person inspecting my chimney arrived on time, and gave me helpful information.
19 November 2025
The technician was very courteous and…
The technician was very courteous and thorough. Cost a bit high but not out of line considering what everything costs these days.
19 November 2025
The job took a long time
The job took a long time, there were not updates just difficult.
18 November 2025
Reply from The Fireplace & Chimney Authority
Dear Mr. Turcios,
It is regret that your experience with our company was less than stellar. A job that should have been fairly straightforward did, indeed, take far longer than it should have.
Like all companies, when it comes to custom products like your chase top, we have a preferred manufacturer that handles the fabrication. In this instance, our preferred vendor dropped the ball. Their expected delivery time was pushed back repeatedly. This is not an excuse but an explanation. We should have assessed the situation sooner than we did. That is on us and we apologize for not doing so.
As soon as we identified the significant problem with our standard fabricator, we shifted the order to our auxiliary manufacturer and delivered/installed the chase top as soon as possible. However, we still ended up with a job that took double the time it should have.
Once again, our apologies for all the delays from our fabricator, we should have addressed them much sooner to mitigate any delay. Trust that this is not our normal way of operating. We hope that you might give us another chance in the future so that you can see why we are a leader in the industry and have been for over three decades.
With our sincerest apologies,
The Fireplace & Chimney Authority Team
Good communication about the service…
Good communication about the service and condition of my fireplace
18 November 2025
They were on time and did a thorough…
They were on time and did a thorough job of cleaning.
18 November 2025
everything promised was done
I was surprised at how thorough the cleaning was. the tech obviously knew what he was doing and was fast and efficient.
15 November 2025
Your technician was timely and worked…
Your technician was timely and worked diligently. He explained the service performed. All excellent.
13 November 2025
The Evans family
Sean and Eythan installed our new fireplace insert yesterday. What a wonderful experience. We are very excited to use the system for the fall and winter in a warm and cozy living room.
9 October 2025
Unprompted review
Yearly fireplace cleaning
I had Rocky and Christian out for yearly cleaning of my wood burning fireplace. Both guys were friendly, professional, and respectful of my space. They even handled the curve-ball of my metal roof with grace. I'd highly recommend.
19 September 2025
Unprompted review
Their knowledgeable technicians did a…
Their knowledgeable technicians did a great job !
11 September 2025
Unprompted review
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