Fired Earth Reviews 3,054

Beautiful tiles & great service. Tiles arrived on time and well packed with no breakages.

Quick delivery. Lovely paint.

Delivery time was good. Colour was perfect. The issue was that it took four coats to get a colour that’s consistent. I’m sure the quality of the paint is great (very low voc) but there’s no way we could afford to paint a room with this stuff. Even after four coats, it’s going to need more.

Fired Earth delivered what I asked for ahead of time and in secure packaging.

Great product. Great service. Many thanks!

I loved our bodega tiles although they were very brittle to cut if it was suggested cutting them with a grinder not a tile cutter would have saved 2!
Having said that they look great and shimmer a little at night which looks great at the back of our old fire place

Very helpful and knowledgeable staff. Quick delivery

7 tiles were broken in the box upon arrival.

Love my tiles, and have had so many people comment on how great they look. Website was easy to use and ordering was also easy. Delivery was in a timely fashion. Definitely worth stepping away from the same old boring stuff in the high street retailers and use the Fired Earth tiles to make a PzazzY statement in your house!

Unfortunately the Bilbao tiles I ordered were really poor quality, many broke and the builder was very disappointed with them, said they were only worth a quarter of the price I bought them for. The Tivoli tiles on the other hand were excellent, I was very happy with them. It would be good if you could return unused boxes to Fired Earth and mix and match returns rather than returning whole order.

Beautiful paints to use and the colours are outstanding!

Really pleased with the tiles I choose. What made this exceptional was the customer service in the Bath store. I thought I required additional tiles so placed a second order. When we found I didn't, the sales team offered to help and successfully cancelled the order and speedily refunded my money. Thank you.

Broken tiles, no response

Extremely helpful especially regarding the delivery of the tiles I bought.

Tile samples that I ordered came very quickly and are lovely, hope to be placing an order for some for new kitchen in November.

Fired Earth used to be our Go To provider of paint, expensive but worth it. Not only the shades and colours but the way the paints worked - or at least it was this way in 2013 when we did our first house.

Fast forward to 2025:
I complained about a “dodgy”‘pot of paint, requiring x4 coats over a similar colour and still being patchy.

Re customer service - amazing. I got send a new 5l pot of paint straight away with an apology.

Re quality of the paint - bad. I painted half the new house with the “new” matt emulsion, which despite its name is shiny and even after many coats looks patchy.

The matt emulsion colours don’t exactly match the eggshell ones.

The finishes are just wrong - walls are shiny and the cabinets are matt and rough, which is awkward at first, but you get used to it.

I do hope somewhere they saved a lot of cost switching to the new supplier of their paint - I won’t go back however.
A far cheaper colour match with Johnstone’s vinyl matt paint did work out brilliantly. Half the cost and half the number of coats. Better colour match to Fired Earth’s eggshell than their own paints.

Really sorry, I used to love this brand but something has gone wrong.