Two of my friends recommended me this exchagne but I couldn't withdraw crypto from this company. I suspect it's because I am older than 60 yo (both my friends are younger and withdraw crypto normally... See more
Company replied
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First of all everything went good with payment swap buy etc. except of one day where I got slightly problems with my app and doesn't showed up my assets:( wrote to the support but never got an answe... See more
Company replied
and I have to say Finst has completely impressed me. Their support team replies incredibly fast faster than any platform I’ve ever used. My recent experience was smooth, professional, and reassuring.... See more
Company replied
It is the first crypto trading platform I am using, and it’s been a great experience so far! The platform is practical and very user-friendly, and I like to be able to learn more about crypto than... See more
Company replied
Company details
Written by the company
Finst is one of the leading cryptocurrency providers in The Netherlands and offers a best-in-class investment platform together with institutional-grade security standards and ultra-low trading fees. Finst is led by the ex-core team of DEGIRO and is authorized as a crypto-asset service provider by the Dutch Authority for the Financial Markets (AFM). Finst offers a full suite of crypto services including trading, custody, fiat on/off ramp, and staking for both retail and institutional investors.
Contact info
Herengracht 454, 1017 CA, Amsterdam, Netherlands
- support@finst.com
- finst.com
You should know
4.0
Great
16K reviews
Replied to 83% of negative reviews
Typically replies within 1 week
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Really easy to use
Really easy to use and I feel comfortable to place my money/crypto on this platform
28 February 2025
Unprompted review
Reply from Finst
Dear Eelco,
Thank you for your positive review and for placing your trust in Finst. We’re glad to hear that you had a great experience with our platform.
Your feedback means a lot to us and motivates our team to keep delivering the level of transparency, security, and performance our clients expect. We're always working to improve, and it’s great to know we’re on the right track.
Thanks again for being part of the Finst community.
Sincerely,
The Finst Team
would appreciate it if you could… would appreciate it if you could provide a better view of the market by showing the graphs better.
would appreciate it if you could provide a better view of the market by showing the graphs better.
And that we can place multiple sell or buy orders of the same coin.
27 February 2025
Unprompted review
Reply from Finst
Dear Pieter,
Thank you for your suggestions! It would be great to understand what you mean exactly by "showing the graphs better". Regarding your second point, it is already possible to place multiple buy orders at the same time. Please do not hesitate to send more information regarding your suggestions to our customer support and we will of course take them into account for future developments.
We hope to see you editing your review into a 5-star one soon!
Kind regards.
The Finst team.
Very good
Very good, easy to use and quick customer service. Very happy so far!
21 February 2025
Unprompted review
Reply from Finst
Dear Michael,
Thank you for your positive review and for placing your trust in Finst. We’re glad to hear that you had a great experience with our platform and customer support.
Your feedback means a lot to us and motivates our team to keep delivering the level of transparency, security, and performance our clients expect. We're always working to improve, and it’s great to know we’re on the right track.
Thanks again for being part of the Finst community.
Sincerely,
The Finst Team
Great platform
Great platform, very easy to use, logical infrastructure, transparant overview in profit loss etc, easy purchases via ideal. By far better than competitors that offer unable to use apps with vague rules and f2a passkeys, etc. Finst thank you!
29 January 2025
Unprompted review
Reply from Finst
Dear,
Thank you for your positive review and for placing your trust in Finst. We’re glad to hear that you had a great experience with our platform.
Your feedback means a lot to us and motivates our team to keep delivering the level of transparency, security, and performance our clients expect. We're always working to improve, and it’s great to know we’re on the right track.
Thanks again for being part of the Finst community.
Sincerely,
The Finst Team
Great platform with a lot of coins and…
Great platform with a lot of coins and very low fees. Customer support also very fast. I recommend!
25 January 2025
Unprompted review
Reply from Finst
Dear Dirk,
Thank you for your positive review and for placing your trust in Finst. We’re glad to hear that you had a great experience with our platform.
Your feedback means a lot to us and motivates our team to keep delivering the level of transparency, security, and performance our clients expect. We're always working to improve, and it’s great to know we’re on the right track.
Thanks again for being part of the Finst community.
Sincerely,
The Finst Team
The worst shit delayed app I ever used
The worst shit delayed app I ever used, don't use it. Working bad, delay in days 0/10
20 January 2025
Unprompted review
Reply from Finst
Hello,
We are not experiencing any delays currently. It sounds like you are referring to crypto withdrawals, which are subject to a cool-down period of 48h for safety reasons as indicated on our platform in case you are withdrawing to a new external address.
If you need any assistance, please do not hesitate to contact our customer support and we will be happy to help you.
Kind regards.
Great experience
User-friendly app very intuitive and cheap
Very large coins selection and they always add new ones!
15 January 2025
Unprompted review
Reply from Finst
Dear Leila,
Thank you for your positive review and for placing your trust in Finst. We’re glad to hear that you had a great experience with our platform.
Your feedback means a lot to us and motivates our team to keep delivering the level of transparency, security, and performance our clients expect. We're always working to improve, and it’s great to know we’re on the right track.
Thanks again for being part of the Finst community.
Sincerely,
The Finst Team
Finst crashes at Trump inauguration
Finst crashes at Trump inauguration. What a shit platform. Lost a lot of money because i could not trade
20 January 2025
Unprompted review
Reply from Finst
Dear Natalie,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with Finst didn’t meet your expectations.
We continuously strive to deliver a service that combines performance, transparency, and security, and we regret that your impression fell short of that standard. In this case, our cloud provider experienced an issue which regretably affected some of our clients.
That said, we appreciate your trust in choosing Finst, and we we will take your feedback into account for future improvements.
If you have any specific questions or concerns, feel free to contact our customer support, we’re always happy to provide clarity.
Sincerely,
The Finst Team
Wat nou goedkoop ?? (niet dus)
Vandaag voor (gelukkig maar) een klein bedrag een aankoop gedaan. Als je in de transactiedetails gaat kijken, zie je een laag bedrag van €0,07 (afgerond) aan transactiekosten, maar als je vervolgens gaat terugrekenen hoeveel crypto je krijgt voor het ingelegde bedrag, kom je op een veel hogere prijs uit dan er bij "prijs" staat. Uitgerekend wat het % aan WERKELIJKE transactiekosten is: €6,60 op een bedrag van €50,- oftewel ruim 13% !!! Ik heb het meermaals nagekeken/nagerekend omdat ik mijn ogen niet kon geloven. Ik vraag me nu af of al die mensen die hier zo'n geweldige review geven, deze terugrekening hebben gedaan.
Edit following Finst reaction:
There is no mistake in my calculation. When checking the transaction details, you see an overview of the amount spent, the amount of coin received and the price paid. Therefore, the crypto amount x price should (just about) equal the amount spent. The transaction fee is mentioned further down and is indeed very small (only a small amount spent).
However, the crypto amount x price paid in this case is MUCH lower than the amount spent, as further described above. So in this case I started out with an immediate huge relative loss.
I checked this calculation with other transactions I did via Finst, and the calculation gives the expected (correct) result with the other coins, so don't know what happened in this case; I can only conclude that it seems very off. I should note that I have so far only done 4 transactions via Finst, so I have a 1 in 4 times bad experience.
I may contact your customer service as you suggest, but will have to see when this is possible due to the working hours.
19 January 2025
Unprompted review
Reply from Finst
Dear Janet,
Our transaction fee is only 0,15% so it sounds like you might be misinterpreting some information on the platform because we do not charge any additional fee.The information regarding the transaction fee is also clearly indicated on our platform for each transaction under your activity overview. We would be happy to provide you with further clarification if you contact our customer support and hopefully you will reconsider your review.
Kind regards.
So far so good
I joined Finst after AnycoinDirect stopped supporting withdrawals to external wallets.
I’ve completed my first two cryptocurrency purchases and successfully withdrawn the funds to my wallets. Everything worked smoothly, and I received the crypto in less than 48 hours after confirming the withdrawal.
The web interface is very intuitive, though I would appreciate the option to log in directly without needing to scan a QR code with a phone. I’m a bit old-fashioned and use a basic phone, so I had to install the app on a spare device we have at home.
16 January 2025
Unprompted review
Reply from Finst
Dear Jan,
Thank you for your positive review and for placing your trust in Finst. We’re glad to hear that you had a great experience with our platform.
Your feedback means a lot to us and motivates our team to keep delivering the level of transparency, security, and performance our clients expect. We're always working to improve, and it’s great to know we’re on the right track.
Thanks again for being part of the Finst community.
Sincerely,
The Finst Team
Superfast service
Made a mistake with a crypto transfer. Forgot to add the tag/memo. After providing some 'evidence', the service desk fixed the issue quickly, no costs involved. Perfect service!
10 January 2025
Unprompted review
Reply from Finst
Dear Paul,
Thank you for your positive review and for placing your trust in Finst. We’re glad to hear that you had a great experience with our platform and customer support.
Your feedback means a lot to us and motivates our team to keep delivering the level of transparency, security, and performance our clients expect. We're always working to improve, and it’s great to know we’re on the right track.
Thanks again for being part of the Finst community.
Sincerely,
The Finst Team
Great App
Great App! User-friendly and affordable! Smooth & intuitive experience, I also love the bundles!
6 January 2025
Unprompted review
Reply from Finst
Dear Kad,
Thank you for your positive review and for placing your trust in Finst. We’re glad to hear that you had a great experience with our platform.
Your feedback means a lot to us and motivates our team to keep delivering the level of transparency, security, and performance our clients expect. We're always working to improve, and it’s great to know we’re on the right track.
Thanks again for being part of the Finst community.
Sincerely,
The Finst Team
I don't understand where the good…
I don't understand where the good reviews are coming from. Everything is very slow. Not suitable for experienced users.
2 January 2025
Unprompted review
Reply from Finst
Hello,
We are sorry to hear your feedback. However, our customer support would be happy to help you if you provide us with detailed information about what exactly is "slow" according to you. In general all transactions are processed instantly so we do not understand your comment.
Kind regards.
Sending Coins to your own wallet isn't…
Sending Coins to your own wallet isn't possible anymore. They want us to use their "Vault". Sorry but "Not your keys, not your coins!".
2 January 2025
Unprompted review
Reply from Finst
Dear Björn,
Thanks for your review.
As of December 30, 2024, external transactions are deactivated on our platform.
The Transfers of Funds Regulation (TFR), which comes into force on December 30, 2024, requires crypto transactions to include detailed information about the sender and recipient to increase transparency and comply with anti-money laundering and anti-terrorist financing regulations. Anycoin Direct has chosen not to implement the required processes for the transfer of personal data.
With the Vault you can store all your coins securely in one place. In the Vault, you can seamlessly trade your coins without paying the blockchain network fee. Also, the customer funds are safely stored in a separate foundation, protecting your funds against bankruptcy.
Best Service!
I used Anycoin to sell Etherum.
Anycoin had the best Price for the amount of coins!
The Sell Order was created this morning, and now the Money arrived on my bank account (5h later).
I had a few questions to anycoin per eMail, anycoin answered to all of my mails in less then 90mins.
Wow! Really good service!
13 December 2024
Unprompted review
Reply from Finst
Dear Lucas,
Thank you for taking the time to write a review.
We appreciate your kind words, and we are always happy to help! :)
Kind regards,
Team Anycoin Direct
Cool app Finst.
Cool app Finst.
working with Finst now for over two weeks, simple interface, deposits and withdraws (for me very important) working and executing great!
love it!
1 December 2024
Unprompted review
Reply from Finst
Dear,
Thank you for your positive review and for placing your trust in Finst. We’re glad to hear that you had a great experience with our platform.
Your feedback means a lot to us and motivates our team to keep delivering the level of transparency, security, and performance our clients expect. We're always working to improve, and it’s great to know we’re on the right track.
Thanks again for being part of the Finst community.
Sincerely,
The Finst Team
Swaping not working
When one have to trade, than execution needs to be done immediately. This is second time that I'm not able to swap part of my BTC to XRP. Your support is vey to slow. May take few days to resolve it. In trade, this is not acceptable. (9 hours later still not possible to swap)
16 hours later same including other cons too. IMO, they forcing us to transfer to Finst. It's working now.
7 December 2024
Unprompted review
Reply from Finst
Dear Zlatko,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced while attempting to swap BTC to XRP.
We acknowledge that there was a technical issue on our platform that temporarily affected certain swapping functionalities. Our team worked diligently to resolve the problem, in the meantime you could have swapped to EUR and then to XRP for example.
Please rest assured that we are actively reviewing the root cause of this issue to prevent similar occurrences in the future. We understand that swift execution is essential in trading, and delays of this nature are not acceptable.
If you encounter any further issues or have additional questions, our support team is here to assist you.
Best regards,
The Anycoin Direct Team
Big Scam, 0 customer service, shady internal rules
This website is actually a big scam. I decided not to use this company approximately 12 months ago. and god, that was such a good decision... Due to maintenance with my new coin provider, I told myself, why dont I try anycoin again.... UNFORTUNATELY that proved to be a big mistake which cost me actually money!
Logging in to anydirect? No problem
Trying to buy coins? No problem
Credit card is charged? No problem, charged immediately
Coins transferred? hmmm. as a matter of fact, NO! a big NO! They kept saying that I was using VPN and this might be flagged by their system and other bla bla. Well, why do you let me log-in if you flag people? At the end, I lost 15% of the total money charged into the CC, because this company did not return the FULL amount. Just dont use this company. They deserve to bankrupt. I already convinced two other customers, they will have no relation with anycoin whatsoever. I am looking forward to the day that someone actually takes these people to the court. I am also submitting a detailed letter and complaint to european consumer protection agency. Probably, nothing will happen but people and companies like these do not deserve to be in the area. A scammer company in Netherlands... Now, look below, if they reply, they will use more of the colorful language and more yada-yada-yada. By the way, the reason why I stopped using this company was the fact that they were charging mining fees which were 10 times higher than the actualy mining fees. When I figured this out, they gave me a bonus and they told me: "they were not aware of this, they will fix it" :)) How can they be aware right... it just takes someone with a eye in details to figure out the shady situations. Thanks god I have all the conversations in my email. I will print and add them to the complaint.
This guy named D***, he told me "Your account had to be closed due to regulations and/or unauthorised use." He was not able to explain what regulations or unauthorised use. When you read their T&C, it is pretty clear what the rules of the game are. anyways, I dont want to waste more time on this. If you ever read this, just keep in mind, if something goes wrong with the coin purchase, this company will make sure to squeeze any money from your CC, even though they do not deserve.
Edit:
Look what is anycoin is writing (in "")
" We have explained the situation very detailed in our e-mail conversations. The order could have been processed very easily after a short manual check."
--> This is wrong, they did the so called manual check 10 hours after the actual order! Here is your lie #1.
"Should you decide to cancel, which was your choice in your case, we will clearly state that you are refunded the current sell value of the order."
--> yes, you earned money from this. Why dont you inform your customers up front, in case of such issues so that they decide before they end up in these situations? I tell you why, because then you cannot earn. Here is your lie #2
"It's always up to you what to do, and you chose not to co-operate."
--> co-operating? I really wonder what you guys are on. Cooperating with you means, accepting your unfair business practices which I strongly condemn! Now, go and make your 15k customers further happy. I found a better store with fair practices and better prices, compared to anycoin. Remember the time you used to charge extra money for the BTC transfers? did you inform your customers that YOU HAVE CHARGED THEM EXTRA, and thus returning the money? Guess what... my cousin had an account with you, and he never got any message because ANYCOIN decided sleep on it.
28 October 2024
Unprompted review
Reply from Finst
Dear Berkan,
Thank you for your feedback.
We have been operating since 2013 and have earned over 15,000 reviews with an average rating of 4.3 stars, which reflects the trust and satisfaction of many of our users.
I would like to explain that orders may sometimes be flagged by the credit card payment provider for security reasons. We have explained the situation very detailed in our e-mail conversations. The order could have been processed very easily after a short manual check.
Should you decide to cancel, which was your choice in your case, we will clearly state that you are refunded the current sell value of the order.
It's always up to you what to do, and you chose not to co-operate.
Kind regards,
Team Anycoin Direct
Great experience
Extremely friendly and fast customer service that solved my issue within 5 minutes. Very happy to use Finst.
20 November 2024
Unprompted review
Reply from Finst
Dear Tibor,
Thank you for your positive review and for placing your trust in Finst. We’re glad to hear that you had a great experience with our platform and customer support.
Your feedback means a lot to us and motivates our team to keep delivering the level of transparency, security, and performance our clients expect. We're always working to improve, and it’s great to know we’re on the right track.
Thanks again for being part of the Finst community.
Sincerely,
The Finst Team
Friendly, Cheap, Fast
Great and absurdly fast customer service, friendly. Extremely cheap compared to the competition. The app is really easy to use.
19 November 2024
Unprompted review
Reply from Finst
Dear Stinos,
Thank you for your positive review and for placing your trust in Finst. We’re glad to hear that you had a great experience with our platform and customer support.
Your feedback means a lot to us and motivates our team to keep delivering the level of transparency, security, and performance our clients expect. We're always working to improve, and it’s great to know we’re on the right track.
Thanks again for being part of the Finst community.
Sincerely,
The Finst Team
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