I've had multiple amazing experiences with Fine Linens. Orders always arrive timely and customer service is top notch answering any questions I have. Would 100% return next time I have home good needs... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
When I placed an order, not only was I called with a followup to clarify but it came faster than expected. The customer service team was fantastic. I can't wait for another sale.
Finelinens.com has high quality linens at affordable prices. Their customer support is superb - knowledgeable, friendly and responsive. They also have a rewards program which will allow you to save mo... See more
Buyer beware! I ordered $600 of bedding on line and paid in full, only to find out a week later that bedding is not in stock and will have to wait 48 hours for refund. I was told that I was emailed on... See more
Company replied
Company details
Information provided by various external sources
Since 1975, the Hirsch family has been providing high end and custom linens to their clientele around the world. With their flagship store in Manhattan's Upper East Side and a thriving online business, they carry the highest quality linens and a fine assortment of luxury home goods. Providing personalized, prompt attention as well as in-depth knowledge and expertise, clients return to Fine Linens time and again for the exceptional quality, insight and special custom designs that only they can offer.
Contact info
1193 Lexington Ave, 10028, New York, NY
- 212-737-2123
- sales@finelinens.com
- finelinens.com
4.1
Great
731 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love them!
We love the size and the feel of the Sferra Bello towels.
24 February 2017
Unprompted review
Nice quality. Easy online ordering
I love the blanket cover. Perfect for summer nights
22 February 2017
Unprompted review
Always reliable!
Tough to find quality linens these day....not the case at Fine Linens.
19 February 2017
Unprompted review
Great Service
We got our new towels and they were perfect. We got them very quickly.
18 February 2017
Unprompted review
Shopping by phone
I stumbled across Fine Linens while searching for new sheets and towels online. The website is easy to navigate and I found just what I was looking for. I could not decide on the monogram, so I called the store. Dave was so helpful. He called me several times to discuss my order and monogram choice. It was a pleasure doing business with Fine Linens. Thank you, Dave!
17 February 2017
Unprompted review
hail to a company who treats their good customers well.
I'm been using Fine Linens for years as I am a linen snob. I have 8 bedrooms so I need a lot of linens/quilts/bathroom things. I made an error on an expensive order and they treated me so well. I will never use anyone else for my fine linens.
15 February 2017
Unprompted review
Great selection and speedy delivery!
I was able to find my favorite towels and have them delivered immediately. Most places make you wait over a month. Very happy!
10 February 2017
Unprompted review
Great service and prices!
I have purchased three different times from Fine Linens. One time, my order was delivered with one pillow case missing. I contacted Fine Linens, they immediately apologized and had the missing case delivered to my home within 3-4 days. I always enjoy shopping at Fine Linens. Their pricing is always competitive!
6 February 2017
Unprompted review
Very helpful
The computer did not let me apply my coupon code and I called and they applied it right away very helpful !
6 February 2017
Unprompted review
Happy customer!
Friendly website, quick shipping, great Sferra Bella Towels
31 January 2017
Unprompted review
Not off to a good start
I bought this blanket 20 years ago and it was such a great bed covering I wanted to buy the same brand for my larger bed. But it seems like the quality is not the same. After one wash and dry it has shrunk so much I'm afraid if I dry it again it wil be too small for the bed. And it is shedding like a rug. Paid $200 and wondered if I would have done better with the oversized King or maybe even a lower priced blanket from Bed Bath & Beyond?
27 January 2017
Unprompted review
Reply from Fine Linens
HI Robert
I received a review that there was an issue with the All season blanket you ordered. I am really sorry about that. Is it possible for you to email me an image of the blanket and I can see what I can do for you to get it replaced?
Thanks
Dave
Excellent selection of linens
NIce people with an excellent linen selection. Very helpful. A good place to do business. Robert was very helpful.
24 January 2017
Unprompted review
Best experience ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Replacing my sheets went from a nightmare to a dream after contacting Fine Linens. Dave and his team made my shopping experience a breeze. Within 5 minutes of walking into the cute shop located at the corner of 81st and Lex, I was shown samples and given insight on what direction I should take. I ended up getting Peacock Alley Soprano sheets, one set in white and the other in ivory. My sheets only took a WEEK to arrive at my door step. They also threw in a 20% promotion that was running, along with free shipping. I was so pleased with my in-person experience and follow-up service. If you are in the market for high-end sheets or stuff for your home, take a trip down to Fine Linen, you won’t be disappointed.
24 January 2017
Unprompted review
Love Sferra
Gorgeous color and super fast shipping - great customer service.
23 January 2017
Unprompted review
Reply from Fine Linens
Hi Julia
I am really sorry for the issue and will certainly notify Sferra of their issue. If you would like to email me an image of the problem I can send it to them to see if we can get new ones out to you
Thanks
Dave
Great retailer
Customer service is friendly and very helpful. Quick shipping and easy returns.
20 January 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.