There is nothing more frustrating than a company that packages their linens like it was nuclear ingredients! Nine tiny little plastic tabs that attach everything together, and you almost have to cut t... See more
Company replied
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There is nothing more frustrating than a company that packages their linens like it was nuclear ingredients! Nine tiny little plastic tabs that attach everything together, and you almost have to cut t... See more
Company replied
Finelinens.com has high quality linens at affordable prices. Their customer support is superb - knowledgeable, friendly and responsive. They also have a rewards program which will allow you to save mo... See more
I alerted them to a pricing error that was posted on Google and linked to their site. The person immediately challenges the validity of my claim (even though I included a screen shot) and then said it... See more
Company replied
Ordered an alternative down mattress pad. Upon arriving it was not as plush as advertised for the price and also contained a material I am allergic to. I did not place item on bed or even fully remove... See more
Company replied
Since 1975, the Hirsch family has been providing high end and custom linens to their clientele around the world. With their flagship store in Manhattan's Upper East Side and a thriving online business, they carry the highest quality linens and a fine assortment of luxury home goods. Providing personalized, prompt attention as well as in-depth knowledge and expertise, clients return to Fine Linens time and again for the exceptional quality, insight and special custom designs that only they can offer.
1193 Lexington Ave, 10028, New York, NY
Replied to 100% of negative reviews
Typically replies within 24 hours
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There is nothing more frustrating than a company that packages their linens like it was nuclear ingredients! Nine tiny little plastic tabs that attach everything together, and you almost have to cut the damn fabric to get them out!!!!

Reply from Fine Linens
I ordered the 100% White Goose Down by Anne de Solene and it was amazing! So comfortable! Would 100000% recommend!
I reviewed a robe I bought from a company named Fine Linens and Bath. I wrote a review as the new robe has many pulls. I heard from a company that said they could not find my order. If that was the wrong company that the link took me too, I am deeply sorry.

Reply from Fine Linens
I alerted them to a pricing error that was posted on Google and linked to their site. The person immediately challenges the validity of my claim (even though I included a screen shot) and then said it is not their fault and then implied that I was stupid to think that the price posted was a real price. Great sheets, bad customer relations

Reply from Fine Linens
Finelinens.com has high quality linens at affordable prices. Their customer support is superb - knowledgeable, friendly and responsive. They also have a rewards program which will allow you to save money on future purchases. If you need quality brands, like Sferra, Matouk, Yves Delorme, Peacock Alley, and many, many more, this should be the first place you shop. They also offer free shipping on all orders and have monthly special discounts on certain brands. I recommend them wholeheartedly.
Unfortunately we made an order in August and come February it has yet to be filled.
Instead of them reaching out to us to apologize for the wait, every time we have had to reach out to them. Whereby they provide new delivery times that come and go with no new update. Again we have to message them.
Ordered an alternative down mattress pad. Upon arriving it was not as plush as advertised for the price and also contained a material I am allergic to. I did not place item on bed or even fully remove from packaging. I initiated an RMA and requested a shipping label. The shipping label never arrived so I called and the sent another. I had to repeat this 4 times before I finally received email with return shipping label. Shipped it back to Fine Linens. A week or so later it was returned to me for "hair". Interesting since it was never used or even taken fully out of package. I have since inspected it and cannot see any hair. Buyer beware with this company. It was an expensive item I am stuck with. I would NEVER order from Fine Linens again.

Reply from Fine Linens
Love the mattress we bought
Love the mattress we bought! Price was much lower than what we would have paid locally. Quick delivery and set up perfect.
Beautiful sheets generously cut arrived in two days of ordering them. Pretty sheets too!
Amber, sales rep. was very ihelpful. Her knowledge in bedding was great. She helped me pick out the right bedding. The reduction was shipped to my and beautifully ackaged. I will be a return customer .
Service was great - fast and efficient! And absolutely love my new towels!
Always happy with the products I buy over the years. My favorite store for luxury Matouk and Sferra. My bed and bathroom thank you.
Wonderful selection of products of excellent quality. fast shipping too!
always awesome. Shopped with them for years. Excellent customer service.
Your service is quick and efficient. I got exactly what I ordered and wanted. Thank you
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