I ha e emailed with a complaint and threat of financial obudsmen as my bill was paid but now with a CCJ which you have failed to tell the courts its now cleared . Until today I didn't know it was on... See more
Company replied
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See what reviewers are saying
Email gave full information re claim and what to expect together with time frame. Fee was clearly stated together with information on ways to pay once PPI received. Fee charge was very reasonable an... See more
Company replied
Excellent service!! We first filled in the forms back in 2019, 'Find Your PPI' found so many Bank/credit cards we had forgotten about (we are of a mature age😉) and managed to get a nice substanti... See more
Company replied
Didnt think ppi was applicable to us but applied anyway after urging by our son . Account traced back 24 years and excellent payout . Congratulation to the team , fees were very reasonable too given a... See more
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Company details
Written by the company
*FindYourPPI, no longer trading, was a PPI trace and investigation company who helped thousands of ordinary customers of banks and other financial institutions to find out whether they had PPI added to their credit agreement and if they did to receive compensation if it was mis-sold to them. Between the company formation in 2018 and the FCA imposed PPI deadline in August 2019, FindYourPPI helped customers to make claims that resulted in over 100 million pounds of compensation.
Contact info
United Kingdom
- help@findyourppi.com
- findyourppi.com
4.2
Great
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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This Company do all the Leg work for…
This Company do all the Leg work for you, they just get on with it.
22 August 2021
Unprompted review
Reply from FindYourPPI - The PPI trace service
Thank you for putting your trust in FindYourPPI, Mr Kirk. It has taken some time to finalise many cases due to delays at the banks but we are pleased to have a achieved a positive result for you.
I asked ppi to help with my wife's ppl…
I asked ppi to help with my wife's ppl , we filled out her paperwork and sent it off, unfortunately she then passed away. Suddenly no interest at all from ppl. To much work involved I expect, or to difficult to find out the info.
20 August 2021
Reply from FindYourPPI - The PPI trace service
Dear Mr Harris,
Thank you for your feedback and please accept again our sincere condolences for your loss.
I can see that we were successful in assisting you in claiming PPI on one of the two claims identified for your late wife but that we advised you to pursue another one of those claims directly with your wife’s bank, in your best interests, as we were so close to the PPI deadline that we were not confident of being able to satisfy the bank’s strict protocols for third party handling of such accounts. We gave you all the information necessary for you to contact the bank directly and did not charge a fee.
Rather than go into further detail on this public forum, we have emailed you separately with details. Please contact us if you require any further support.
Kind regards
They did everything they said they…
They did everything they said they would. Completely efficient. Polite and courteous in all communications. I could not have expected more from any such service. Extremely pleased I got in touch with them.
17 August 2021
Reply from FindYourPPI - The PPI trace service
Thank you so much for your review. We appreciate your business and your patience while we worked with you banks to conclude their investigations.
The team was very helpful and…
The team was very helpful and supportive. When ever you messaged they got back to you .Full recommed .
13 August 2021
Reply from FindYourPPI - The PPI trace service
Thank you very much for your feedback and for your custom.
very poor rating
On receiving a letter from you stating there would be court action if I didn’t pay the amount due of £471.01 I panicked and paid the amount. I received no previous letters! After paying it I remembered any time I got a cheque , and there were no large amounts paid to me, I always paid the fee . I am not the sort of person who likes to be in debt. I did try emailing you with this to no avail. I would like this matter looked into as I DONT think I owe you this sum of money as I never received large amount of cheques. I would request you send me a copy of the paperwork for this fee ASAP as I think you have made a big mistake. I am a 63year old woman and I don’t need this. Send info ASAP for me to check for myself. Very poor review from me.
3 August 2021
Reply from FindYourPPI - The PPI trace service
Dear Mrs Abercrombie, we are sorry to hear that you are unhappy with our service.
We have investigated the issues you raised and our records show that the compensation cheque relating to this invoice was sent to you on 12/05/2021. Without going into detail on a public forum, we wish to assure you that we contacted you regarding this invoice on multiple occasions but did not receive a response from you until this review.
We will email you separately, to discuss this matter more fully. Otherwise we thank you for settling our invoice and we hope that you are pleased with the settlements that we helped you to achieve as a result of your claims.
I got court letter from them
I got court letter from them
To pay
I did not receive anything
Avoid at all cost
30 July 2021
Reply from FindYourPPI - The PPI trace service
Thank you for your feedback, Mr Mahmood. We do not invoice our clients or expect payment of our fees until we are as sure as we can be that our client has received a compensation payment from their lender.
Without going into too much detail on this public forum, having been told by your lender that they had made a payment to you, we can see that we emailed you on a number of occasions, requesting documentation and providing instruction for you to obtain further information from your Lender regarding your settlement. Unfortunately you were not able to provide any evidence or updates and our invoice remained payable as per our Terms and Conditions. You then made payment of our invoice in full which was an indication to us that you had located your payment, as no evidence to the contrary was forthcoming. If however, you are now able to put forward the documentation that we requested, we kindly request that you do so and we will be happy to review this information.
Had no issues with this Company
Had no issues with this Company. They found thousands of pounds over multiple PPI claims for me. They charge 24% total of each claim but that's pretty standard. Considering most of the bank claim refund is interest, it doesn't actually cost you in reality.
27 July 2021
Reply from FindYourPPI - The PPI trace service
Thank you for your custom over multiple PPI claims, Mr Lumb, and for your feedback. FindYourPPI are very happy to have helped you achieve recompense from your lenders.
Getting ppi back was effortless but was…
Getting ppi back was effortless but was let down badly .because over 2years;( 25 months ) i received an invoice for £684 for a claim I assumed I’d paid on a previous invoice that’s why 2 stars
20 July 2021
Reply from FindYourPPI - The PPI trace service
Thank you for your constructive feedback Mr Crossland. Unfortunately, we had no control over this as your lender was very late indeed in informing FindYourPPI that they had made a payment to you. We are sorry for any inconvenience caused by your lenders oversight.
Took well over a year. AVOID!!
Took well over a year. I also got in touch with the bank. I got paid out, then these lot dropped a massive bill onto my doorstep claiming the spoils!!
AVOID!!
20 July 2021
Reply from FindYourPPI - The PPI trace service
Thank you for your feedback Mr Morgan. Unfortunately, your bank neglected to inform us that they had made a payment to you last year until very recently as part of a reconciliation exercise with all lenders. We do apologise for your bank's oversight and thank you for your business.
Very satisfied
FindYourPPI were very good. It would have been a lot of hoops to jump through without them and I reckon they've found more money that I would have done.
I would have given 5 stars if their percentage was a little lower but, nevertheless, I am very satisfied.
20 July 2021
Unprompted review
Reply from FindYourPPI - The PPI trace service
Thanks Brian. We appreciate your custom, and your patience as we chased the banks for a conclusion.
Reply from FindYourPPI - The PPI trace service
Thank you for your feedback. We are very pleased that FindYourPPI could help you get a result.
Found PPI I didn't know I had
Found PPI I didn't know I had. Granted it took over 3 years to get it sorted and paid out, but covid did mean there were added delays. Happy with the end result.
12 July 2021
Reply from FindYourPPI - The PPI trace service
Thank you for your feedback Ms Samuel. AS you know, there were long delays as a result of the lenders backlogs after the last minute claims before the deadline and the banks fell further into arrears when the first Covid-19 lockdown affected them. However, FindYouPPI kept working throughout and we are pleased to have helped you to track down and receive compensation for mis-sold PPI.
This company took all the hassle out of…
This company took all the hassle out of claiming my money back, even when the bank tried to get out of paying they sorted it out. The only improvement I would suggest is they should introduce a customer help line to enable customers to call up for clarification instead of everything happening through email.
6 July 2021
Reply from FindYourPPI - The PPI trace service
Thank you for your constructive feedback Mr Scott. When we set up FindYourPPI in 2018, we decided to invest all of our resources in helping as many clients as possible to make a successful claim if they were mis-sold PPI. We therefore did not establish a call centre but we do aim to respond professionally to all customer queries within 24 hours by email. We are very grateful for your business, Mr Scott and are just as pleased that we helped to secure you a payout.
Helped me receive two payments back and a third ongoing
Nothing but great things to say about “find your PPI” I have found everything smooth and any forms have been easy. I have already received two payments back from the banks with a third still in progress. I only knew I had one - of which was forced on me if I wanted to take out the product at the time!
Highly recommend and thank you!
16 June 2021
Reply from FindYourPPI - The PPI trace service
Thank you for your very kind feedback Chris. We're very happy to have helped!
Dick Turpin merged with Dominic Cummings
No communication for over a year then a bill for their services! No copy of the offer letter from the provider. One letter and one search for 20%. Stand and deliver
8 June 2021
Reply from FindYourPPI - The PPI trace service
We are sorry to hear that you are unhappy with our service as we strive to delight all of our customers. Without going into too much detail on this public forum, delays to your lender processing and paying compensation for your claim were not the fault of FindYourPPI, they were the result of a backlog at all lenders caused by the high volume of last minute claims in 2019 and exacerbated by the initial Covid-19 lockdown – leading to banks reducing their PPI investigation activities in 2020. We can confirm that we contacted you on two separate occasions asking you to complete a PPI consumer questionnaire for your complaint to give your lender more information on why you felt you were mis-sold the PPI policy. However, we are pleased to say, that your lender investigated your claim, in line with our instructions, even though you did not complete a questionnaire and we are happy to have helped you to achieve a successful outcome. We are very grateful to you for choosing FindYourPPI to help you with your claim and for settlement of our invoice.
Our fees that you signed up to when you asked us to represent you are 20% plus VAT for any successful claim, and are not based on the amount of work we invest in achieving a result. We process claims with bigger payouts at a profit so that we can also process small or unsuccessful claims at a loss. We have to hold our hands up, however, and say that we were not prompt in invoicing you for our services and we have written to you separately to apologise for this delay.
Reply from FindYourPPI - The PPI trace service
We have identified your account with us and can see that we were successful in reclaiming mis sold PPI across multiple agreements, without going into detail on a public forum, we are very pleased with the value of the settlement recovered on your behalf – and thank you for settlement of our invoice for our services. We would be happy to discuss any specific concerns you may have with our service directly, please email help@findyourppi.com with your claim reference number and any issues that you have.
Very helpful and professional the way…
Very helpful and professional the way it was all handled. I have no complaints and would recommend anyone to use them.
25 May 2021
Reply from FindYourPPI - The PPI trace service
Thank you for choosing FindYourPPI to help you with your successful claim!
Reply from FindYourPPI - The PPI trace service
Thank you Mr Farquhar; that's very kind of you to say so. We have very much appreciated your custom.
If it wasn’t for you I wouldn’t have…
If it wasn’t for you I wouldn’t have made a claim. It was easy, hassle free and good value for money.
14 May 2021
Reply from FindYourPPI - The PPI trace service
Thank you for your feedback Mr Costello - and for choosing FindYourPPI to help you with your successful claim!
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