I ha e emailed with a complaint and threat of financial obudsmen as my bill was paid but now with a CCJ which you have failed to tell the courts its now cleared . Until today I didn't know it was on... See more
Company replied
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See what reviewers are saying
Email gave full information re claim and what to expect together with time frame. Fee was clearly stated together with information on ways to pay once PPI received. Fee charge was very reasonable an... See more
Company replied
Excellent service!! We first filled in the forms back in 2019, 'Find Your PPI' found so many Bank/credit cards we had forgotten about (we are of a mature age😉) and managed to get a nice substanti... See more
Company replied
Didnt think ppi was applicable to us but applied anyway after urging by our son . Account traced back 24 years and excellent payout . Congratulation to the team , fees were very reasonable too given a... See more
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Company details
Written by the company
*FindYourPPI, no longer trading, was a PPI trace and investigation company who helped thousands of ordinary customers of banks and other financial institutions to find out whether they had PPI added to their credit agreement and if they did to receive compensation if it was mis-sold to them. Between the company formation in 2018 and the FCA imposed PPI deadline in August 2019, FindYourPPI helped customers to make claims that resulted in over 100 million pounds of compensation.
Contact info
United Kingdom
- help@findyourppi.com
- findyourppi.com
4.2
Great
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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It took months for find your PPI to…
It took months for find your PPI to bill me for a claim i had received way back. not a welcome expense just before Christmas!
23 November 2021
Reply from FindYourPPI - The PPI trace service
Unfortunately, some banks have been slow in informing FindYourPPI about the details of a successful claim; we are sorry that yours was one of these but we invoiced you as soon as we received the details from your bank. Thank for choosing FindYourPPI to help you with your successful claim.
I am delighted with the service no…
I am delighted with the service no problem I wouldn't have a clue how to search for PPI
22 November 2021
Reply from FindYourPPI - The PPI trace service
Thank you Miss Conlon, we're delighted to have helped you with your successful claim.
Can’t fault them
Can’t fault them, through a chartered accountant friend I know how little they actually have to do to achieve the results but hey ho, their charges are clear and up-front so well done, it is money I would otherwise never have received by my own devices.
25 October 2021
Reply from FindYourPPI - The PPI trace service
Thank you for your feedback Mr Beagan and for your patience while awaiting our successful outcome with your lender.
I tried through the bank and was told i…
I tried through the bank and was told i had no claim so was very surprised to find that you got our compensation . I know a fee had to be paid but i would have received nothing so profit was made. Happy days 😁
14 October 2021
Reply from FindYourPPI - The PPI trace service
Thank you for your feedback Mr Beck. We are delighted to have helped you with your successful claim that had previously been rejected by your bank!
Previously the company was very…
Previously the company was very helpful. However, once it was discovered that I had missed paying one bill, for which I apologised, I asked for a temporary monthly repayment- I was refused and threatened with further actions. I had promised to repay the debt in full once we moved. This too was rejected. We moved on the 12th and repaid the debt in full as I had promised. I am totally both disappointed and disgusted with how the company treated a 73 year old widow.
12 October 2021
Reply from FindYourPPI - The PPI trace service
Thank you for your feedback Mrs Rees, we’re glad to hear that you felt that our service in securing this claim was very helpful.
Without going into too much detail in this public forum, I can see that we did, in fact, offer you a temporary payment plan whilst you sold your house in an attempt to ease the financial burden on you. However, we very much appreciate you making payment in full as per our agreement, and wish you the best of luck in your new home!
A very satisfied customer
After a long wnded process.Not FindYourPPI'S fault i might add, a very satisfactory result to both parties was obtained.I was kept up to date with the process and i express my thanks to all the staff at FindYourPPI,
12 October 2021
Unprompted review
Reply from FindYourPPI - The PPI trace service
Thank you for your feedback, Mr Jones. We appreciate your patience while we chased your lender for a positive result.
Excellent service
7 October 2021
Reply from FindYourPPI - The PPI trace service
Thank you for your feedback Mr Gibson. We’re very pleased to have helped with your successful claim.
Efficient but Hugely Expensive
Positives
Located the PPI quickly
Were efficient in getting the forms quickly filled
Responded to communications quickly
Negatives
Left to deal with the appeal to the Ombudsman myself with no support.
The fee was hugely excessive for the time they actually appear to have spent on my case.
6 October 2021
Reply from FindYourPPI - The PPI trace service
Thank you for your feedback. We’re glad to hear that there were several aspects of our service which you were happy with. I’m sorry to hear that you were unsatisfied with the support you received in escalating this matter to the Financial Ombudsman Service. At the time you advised that you were appealing to FOS for their consideration, FindYourPPI was still focused on the vast volumes of cases still with the banks and ensuring that as many of our clients successfully made their claims. We, therefore, did not have the facility to take these matters to FOS at this time.
However, we’re very glad to have helped you successfully claim in this case and hope you enjoy the redress compensation!
Their patience and understanding was…
Their patience and understanding was exceptional. I would highly recommend them
5 October 2021
Reply from FindYourPPI - The PPI trace service
Thank you for your custom and your feedback James. We are very pleased to have persevered and achieved a successful result for you!
Got a result that i couldnt get
29 September 2021
Reply from FindYourPPI - The PPI trace service
That’s fabulous news Mr Ryan. Thank you for putting your trust in FindYourPPI!
They were very good
They were very good, help with all my PPI requests, and I got good settlements out it.
23 September 2021
Reply from FindYourPPI - The PPI trace service
Thank you for your feedback Mr Gorman. We appreciate your business.
Poor service
Would have been quicker and easier to deal direct - incorrect authority form sent to lender had to be dealt with personally wasting time yet no deduction in fee
22 September 2021
Reply from FindYourPPI - The PPI trace service
Thank you for your comments Mrs Jenkins,
I'm sorry to hear that you are not completely satisfied with how FindYourPPI dealt with this case. Without going into too much detail on this public forum, we are finding that many of the banks are taking a very long time to provide us with copies of the Final Response Letter, despite continuous correspondence from FindYourPPI chasing these letters.
With regards to the issue with your authority form, I can confirm that the paperwork was in order and should have been accepted by the bank. Finally, its not uncommon for the banks to contact our clients directly to recover information regarding their circumstances at the time the policy was taken out. We encourage our clients to provide as much information as possible as this allows the bank to conduct a more thorough investigation. However, at any point, our clients are able to refer the bank to FindYourPPI instead.
We’re very sorry for any inconvenience caused by the lenders delay but we at FindYourPPI very much appreciate your custom and hope you enjoy your compensation!
Sent an invoice over 2 years later
Sent an invoice over 2 years of the refund. I know they insist it is all on their forms but when I asked for copies they only sent 2 pages. I am sure that the phone conversations insisted that they take the money at source! I did send them a letter along with a financial statement which is Grim to say the least. Due to Heart and Lung Failure. But no Empathy from them whatsoever! They want the money in a minimum of 3 months!
8 September 2021
Unprompted review
Reply from FindYourPPI - The PPI trace service
Thank you for your feedback Mr Richards,
Unfortunately, we had no control over this as your lender was very late indeed in informing FindYourPPI that they had made a payment to you, which resulted in a delayed invoice being sent to you.
We are sorry for any inconvenience caused by your lenders oversight, but we hope that you are pleased with the result of your successful claim.
Without going into further details on a public forum, I can see we provided you copies of the requested documentation, and are yet to receive a response to our recent correspondence sent to you. If there is anything else we may assist you with, or that you wish to discuss, please feel free to email us at help@findyourppi.com
payment came in bank no notification …
payment came in bank no notification from bank or ppi then 2 yrs later bill me for there cut.thought it came out at start so naturally didn't have it.blame it on covid I expect
7 September 2021
Reply from FindYourPPI - The PPI trace service
Thank you for your feedback Mr Black. We are very sorry about the delay in invoicing you. Lenders pay clients compensation directly, copying in FindYourPPI on their decision and we then send our invoice for our fee. Unfortunately, in some cases, the lenders failed to inform us of the settlement while they were dealing with the twin impacts of their deadline backlog and Covid-19. We are grateful to you for your custom and for settling your invoice.
Excellent company
Great company to deal with. We were not hassled at all and were kept up to date every step of the way. We would highly reccommend this company.
2 September 2021
Reply from FindYourPPI - The PPI trace service
Thank you very much for your positive review. We have had to be very patient with the banks as they process their backlog of claims but we are very pleased to have achieved a successful outcome for you!
late invoice
after 2 years since i have my payment they sent an invoice for payment ot happy as that money was spent 2 years ago
2 September 2021
Reply from FindYourPPI - The PPI trace service
Thank you for your feedback and your custom, Larry. Unfortunately, we are finding that some claims, as in your case, were notified to FindYourPPI a long time after they were actually settled, due to oversight by the banks. We are very sorry about the delay caused by this but hope that you were happy with the outcome of your claim that we helped you to achieve.
Length of time to wait before requesting fee!!!
You took much too long to request your fee, 16 months is a very long time, especially when you haven't got it, even though covid first hit hard last April but at least the end of last year would have still been fresh in memory and the pocket, not impressed.
30 August 2021
Reply from FindYourPPI - The PPI trace service
Dear M Dennie,
Thank you for your feedback. Unfortunately, due to the disruption of PPI deadline backlogs and the subsequent impact of the Covid-19 lockdowns on the banks (FindYourPPI worked as usual throughout), your lender only made us aware of your successful claim recently, even though they had settled with you some time ago. We processed your invoice as soon as we received this notification. We can understand the frustration that your lenders delay may have caused you but we thank you for your prompt attention to our invoice and otherwise hope that you were as pleased with the result of your claims as we are.
Thank you for choosing FindYourPPI
Extremely helpful
Extremely helpful, however difficult to communicate with. Would prefer easier availability.
27 August 2021
Reply from FindYourPPI - The PPI trace service
Thank you for your feedback Mr Thomas. We greatly appreciate that you chose FindYourPPI to help you with your claims. Our staff aim to deliver a high standard of service by providing regular email updates throughout the process and aim to respond to all email enquiries within 24 hours.
To provide the best level of service to all our customers we decided not to establish a call centre which allowed us to invest all our resources into helping as many clients as possible with processing their claims.
We are very grateful for your business Mr Thomas and are just as pleased that we helped to secure you a pay-out.
I don't have the time to list the…
I don't have the time to list the reasons why FindYourPPI is rated at 1 star - just trust me.
26 August 2021
Reply from FindYourPPI - The PPI trace service
Thank you for your feedback Chris. We are sorry about our mix up when you first engaged our services. As we have dealt with your complaint at some length in separate correspondence, we do not propose to go into further detail here other than to say that we are grateful to you for pointing out our initial error and we hope that you are pleased with the result of your claim.
Dreadfull company! Stay clear
Processed a claim I didn’t authorise then 12 months later sent me a court letter demanding over £1000
26 August 2021
Reply from FindYourPPI - The PPI trace service
Dear Customer,
Thank you for your feedback, we have taken a look at your account and can see that we were in receipt of all relevant signed documentation at the time of processing your claim. Our fees are made clear from the outset and in signing to agree to our Terms and Conditions, our fees become payable on any compensation that you received as a result of our work. We hope that you were as pleased as us with the result of your claims, If you would like to discuss things in more detail then please feel free to email us at help@findyourppi.com, otherwise we thank you for settling our invoice.
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