Findmykids Reviews 

478
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, most reviewers were unhappy with their experience overall. Many customers found the location tracking to be inaccurate or delayed, often showing incorrect positions or failing to update in real-time. People also reported significant issues with subscriptions and payments, including unauthorized charges, difficulty canceling, and problems with refunds. The app's user experience was frequently criticized for being glitchy, difficult to use, and often displaying advertisements on the main screen. Conversely, a small portion of people felt satisfied with the app, praising its ability to provide peace of mind by knowing their children's whereabouts and even assisting in locating lost phones. Some also appreciated the app's features for monitoring movement and receiving notifications when their child left a location.

What people talk about most

Application

Customers had ambiguous experiences with the app, with some reviewers expressing significant dissatisfaction,... See more

User experience

Clients share ambiguous opinions on user experience, with some reviewers finding the app to be well-made,... See more

Location

Reviewers highlight negative aspects of location, with many experiencing issues such as the location being... See more

Subscription

Customers consistently express disappointment with their subscription experiences, citing issues such as... See more

Payment

Users describe negative interactions with payment, frequently reporting unexpected charges and difficulty... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We constantly trace the whereabouts of our disabled daughter. Findmykids often reports the wrong type of movement of our daughter! This worries us every time as we fear that she has been taken in some... See more

Rated 3 out of 5 stars

The location is not always accurate, even after checking the settings in my kid's phone, they are in a place and the app shows they are still at home, sometimes just mark a straight line from two plac... See more

Rated 3 out of 5 stars

It seems like the tracking timing is off lately. My son was home for at least seven minutes before I got the notification. This is happening more often. I would go in, minimize all apps on my phone t... See more

Rated 3 out of 5 stars

I've got care plus plan on top of premium, so I can block my kid's excessive use of social media apps and phone games and prevent him uninstalling Pingo, but I can see in usage that he's still able t... See more


Company details

  1. Software Company
  2. Software Vendor

Written by the company

Findmykids is a global child safety and family connection app developed by Letem Ltd. since 2016. Our mission is to help parents stay connected with their children and ensure their safety — wherever they are. With Findmykids, parents can: See their child’s real-time location on the map Listen to surrounding sounds for peace of mind Set up safe zones and receive instant alerts Track screen time and app usage Send and receive SOS signals in emergencies In 2023, Findmykids introduced Apple Watch integration, making it easier for families to stay connected across different devices. As of 2025, the app is trusted by over 3.4 million parents monthly in 180 countries. Findmykids was recognized by F6S as one of the Top 100 Childcare Companies in the US and reached #1 in the Parenting category on Google Play in July 2025. We continue to develop new features to help parents raise confident, safe, and independent children in a connected world.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

478 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 58% of negative reviews

Typically replies within 2 weeks

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2.6

All reviews

(478)

331 reviews in the last 12 months

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Rated 1 out of 5 stars

Doesn't track my child

I downloaded this app. For my child going to and from school. I added myself. My wife and my son. My sons tracking kept failing in the middle of his journey. So I cant see were he is. Its a waste of money for me.

5 December 2025
Unprompted review
Findmykids logo

Reply from Findmykids

Hello Alex Johnston!
Thank you for reaching out about this issue. We’re very sorry for the difficulties you’ve had — especially with geotracking. Most likely, some settings aren’t allowed on your kid’s phone, which is why their location isn’t updating.

Please open your kid’s app and allow all the permissions it’ll ask. This should help to always see their location.

Findmykids Team

Rated 3 out of 5 stars

I like find my kids

I like find my kids, but there are some nuances as every time I go into the app, I am just trying to find my kids location and find advertisements right on the main screen, which is annoying. I have to figure out every time how to minimize them so I can see the map. Suggest a notification icon for those that want to find out more instead of taking up half the screen.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

I have been using this app for many…

I have been using this app for many years now. The location and routes that the child is very accurate.

I would like to know of it is possible to show a street view versus sky view?

27 November 2025
Unprompted review
Rated 1 out of 5 stars

Bad business practices

I was charged the annual renewal fee without any notification. I thought that removing my card info would prompt them to reach out to me for payment, but they extracted the monies from my bank account through Cash App! And then it was charged to Google Play. I thought my account was hacked and went through a lot of trouble only for my bank to have to investigate and figure out it was Find My Kids. I'm pissed! Why not just send an email or something letting me know it's time to renew?

1 December 2025
Unprompted review
Findmykids logo

Reply from Findmykids

Hello D Mitchell!
You can check and manage your subscription in Settings → Subscription Management.

Thank you for letting us know about this problem. We’ll double-check our notifications about subscription renewals.

Findmykids Team

Rated 1 out of 5 stars

Not to use

Because they cheating me...Unpaid for nothing poor customer services..specially from 11/23/2024-11/23/205
*I paid for care plus services $60.00
I don't get the right service.
I am un happy customer🤔

23 November 2025
Unprompted review
Findmykids logo

Reply from Findmykids

Hello Birhane Tsegaye,
Thank you for letting us know about the issue!
We would be happy to look into this further and help you resolve it so that everything works properly and you can feel confident about your child’s safety. We have sent you a request for private correspondence on Trustpilot to assist you directly.

Findmykids Team

Rated 1 out of 5 stars

Worst helpline ever.

Worst helpline ever.. chatroom
Is made to give up any complaint
The localisation is not accurate.. a big gap between the moment your kid quit a place and the alert on your phone.
when you buy minutes packages they are never added to your app and a mess to get refund
Just don’t use it
update 11/26/25
I received a quick refund !! Thank you but still..I lost a lot of time to get a response (3 attempts to keep a chat exchange) and have an explanation regarding minutes packages not charging in my app.

23 November 2025
Unprompted review
Findmykids logo

Reply from Findmykids

Hello leyylou!
Thank you for reaching out about this issue. We’re very sorry for the difficulties you’ve had — especially with support and with the minutes package. Most likely, some settings aren’t allowed on your kid’s phone, which is why their location isn’t updating.

We’d be happy to help you fix this so everything works properly and you don’t have to worry about your kid’s safety. We’ve sent you a request for a private message on Trustpilot so we can assist you directly.

Findmykids Team

Rated 5 out of 5 stars

The Best App Available

I was skeptical of this app at first. After downloading it and using it, I found it to be the best thing since sliced bread. It’s informative, it’s easy to use and gives you a plethora of information. If you have kids and need on the spot info, this app fulfills all your needs. Try it, you’ll see what I mean…

22 November 2025
Unprompted review
Rated 2 out of 5 stars

I enjoyed using the app until my…

I enjoyed using the app until my ex-husband forced my son to turn his location off so I can no longer see my son. There should be a way that locations cannot be turned off unless verified by the parent using the app.

15 September 2025
Unprompted review
Findmykids logo

Reply from Findmykids

Hello Heidi Ebel!
Thank you for your feedback.
Unfortunately, according to Google and Apple privacy policy we cannot restrict your kid’s phone from turning off their location.

That’s why it’s not possible for our app to control this option. Nevertheless, thank you for sharing with us your experience and we hope you will be able to use our app again in the future.

Findmykids Team

Rated 2 out of 5 stars

Not a very helpful app

The app always says my kid is at home regardless of where he is. The app doesnt show him moving between places (such as from home to school), you have to exit the app and go back in it to see the movement.
This review asks for a date this happened. It is every day, not one specific incident. I have reached out for support and it got me nowhere.

21 November 2025
Unprompted review
Findmykids logo

Reply from Findmykids

Hello SK!
Thank you for sharing your feedback. We understand how frustrating that must be.
We suggest continuing our communication in the support chat to find out why you can’t see your kid’s location in the app. We’ve sent you a private message on Trustpilot so we can assist you directly.

Findmykids TEam

Rated 3 out of 5 stars

Before

Before, I loved that I can listen to my daughter's surround sound. That way, I know the people that she is interacting is safe and true to what she tells me. Now that feature is taken away, so I don't know if the people she is meeting up are what she is telling me.

21 November 2024
Unprompted review
Rated 4 out of 5 stars

Improvement idea

It would be better to show (for example with a red dot) our parent location in addition to the kid location to be able to find ourselves in a public place for example

21 November 2025
Unprompted review
Rated 3 out of 5 stars

Dissatisfaction with App Location Tracking

I am completely dissatisfied with the app's location tracking feature. My daughter lost her phone, and we followed the app's location to search for it everywhere, but we couldn't find it. Three days later, the phone was found a few stores away.

3 March 2025
Unprompted review
Rated 1 out of 5 stars

There app is so glitchy that I find…

There app is so glitchy that I find myself relying on free apps. Customer service is next to non existent. They only contact me when my child is at school or about 1am in the morning. I hope parents read these reviews before making the mistake I did. DO NOT BUY!!!

21 November 2025
Unprompted review
Findmykids logo

Reply from Findmykids

Hello Lisa Richards!
We’re sorry that you’re going through this. Most likely, some settings aren’t allowed on your kid’s phone, which is why their location isn’t updating.

Please open your kid’s app and allow all the permissions it’ll ask. This should help to always see their location.

Findmykids Team

Rated 1 out of 5 stars

Application not reliable

Payment for one year. No tracking of my daughter since a few months. The application tracks her phone 2-3 kms around her with many movement in a day whereas she is at home with me. No support, only a useless chat with automatic answers. Forget it.

21 November 2025
Unprompted review
Findmykids logo

Reply from Findmykids

Hello, Magali David!
Thank you for sharing your experience — we’re truly sorry you’re going through this. We understand how stressful it is when the location isn’t accurate, especially when you rely on the app to feel confident about your child’s safety.

To help fix this, please try creating a “Place” in the app at the location where the incorrect position was shown. This activates additional optimization and location will become more accurate.

If you need assistance along the way, we’re here for you.
When you write to support, please answer the bot’s initial questions — this helps the system collect the necessary details and ensures that you’re quickly connected to a human specialist if the automated steps don’t resolve the issue.

Findmykids Team

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