Findmykids Reviews 

479
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with location tracking, finding it inaccurate, delayed, or completely unreliable, often showing incorrect positions. People also encountered problems with subscriptions and payments, including unexpected charges, difficulty canceling, and a lack of refunds. Additionally, the app was frequently described as glitchy, with some features like app blocking not functioning as expected. However, some customers also noted that the app provided peace of mind by helping them know their children's whereabouts. A few other people also felt that the location tracking was sometimes accurate or had been reliable, even assisting in specific situations like locating a lost device.

What people talk about most

Application

Users describe ambiguous interactions with the app, with some reviewers expressing significant... See more

User experience

Clients share ambiguous opinions on user experience, with many expressing significant dissatisfaction.... See more

Location

People report negative experiences with location, frequently citing issues such as the location being... See more

Subscription

Customers express significant dissatisfaction with their subscription experiences, citing unexpected charges... See more

Payment

Reviewers highlight negative aspects of payment, with many expressing frustration over unexpected charges and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We constantly trace the whereabouts of our disabled daughter. Findmykids often reports the wrong type of movement of our daughter! This worries us every time as we fear that she has been taken in some... See more

Rated 3 out of 5 stars

The location is not always accurate, even after checking the settings in my kid's phone, they are in a place and the app shows they are still at home, sometimes just mark a straight line from two plac... See more

Rated 3 out of 5 stars

I've got care plus plan on top of premium, so I can block my kid's excessive use of social media apps and phone games and prevent him uninstalling Pingo, but I can see in usage that he's still able t... See more

Rated 3 out of 5 stars

It seems like the tracking timing is off lately. My son was home for at least seven minutes before I got the notification. This is happening more often. I would go in, minimize all apps on my phone t... See more


Company details

  1. Software Company
  2. Software Vendor

Written by the company

Findmykids is a global child safety and family connection app developed by Letem Ltd. since 2016. Our mission is to help parents stay connected with their children and ensure their safety — wherever they are. With Findmykids, parents can: See their child’s real-time location on the map Listen to surrounding sounds for peace of mind Set up safe zones and receive instant alerts Track screen time and app usage Send and receive SOS signals in emergencies In 2023, Findmykids introduced Apple Watch integration, making it easier for families to stay connected across different devices. As of 2025, the app is trusted by over 3.4 million parents monthly in 180 countries. Findmykids was recognized by F6S as one of the Top 100 Childcare Companies in the US and reached #1 in the Parenting category on Google Play in July 2025. We continue to develop new features to help parents raise confident, safe, and independent children in a connected world.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

479 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 58% of negative reviews

Typically replies within 2 weeks

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2.6

All reviews

(479)

332 reviews in the last 12 months

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Rated 2 out of 5 stars

The position is very often wrong and too late

The position is very often wrong, the timing is wrong. I can't see the position of my kids just in time which is one of the mos relevant topics

20 November 2025
Unprompted review
Findmykids logo

Reply from Findmykids

Hello Maurizio Poletti!
We’re sorry that you’re going through this. Most likely, some settings aren’t allowed on your kid’s phone, which is why their location isn’t updating.

To help fix this, please open your kid’s app and allow all the permissions it’ll ask. This should help to always see their location.

Findmykids Team

Rated 5 out of 5 stars

Thank-You

I did not know where my child ran off to and he was easily found utilizing this great app.

20 November 2025
Unprompted review
Rated 4 out of 5 stars

Great app!

I had this app for awhile now for my special need children’s, never in a million years I think I would had touse it to track my missing child. Long story short the teacher called and couldn't find my child, using app with surrounding sounds and horn sound I was able to get my child attention and locate. Great app! 4 stars instead of 5 is I find the app difficult to use and understand.

20 November 2025
Unprompted review
Rated 2 out of 5 stars

Im constantly loosing my kid

Im constantly loosing my kid, whnewer i want to check on her status. At time getting this app all was ok. Now you get greedy all goes wrong way

20 November 2025
Unprompted review
Findmykids logo

Reply from Findmykids

Hello Tomasz Krzys!

We’re truly sorry you’re going through this. We understand how stressful it is when the location isn’t accurate, especially when you rely on the app to feel confident about your daughter’s safety.

Most likely, some settings aren’t allowed on your kid’s phone, which is why their location isn’t updating. To help fix this, please open your kid’s app and allow all the permissions it’ll ask. This should help to always see their location.

Findmykids Team

Rated 3 out of 5 stars

The location update is not on time and…

The location update is not on time and accurate. One time, it showed that my kid is in a community walking when he should be in school. Panicked stricken we went the location and several minutes after it showed he's in school. Scary! I'll have to find a better App soon.

18 November 2025
Unprompted review
Rated 2 out of 5 stars

Only worked right for the first month

It program was great fir the 1st month I had it. The tracking keeps turning off on its own. It tells me he's somewhere else when he's sitting right beside me. The loud sound doesn't cone thru his phone. It barely does what it's supposed to. That's why I didn't renew the yearly service. I have checked out a the settings and I've Uninstalled and reinstalled.

19 November 2025
Unprompted review
Findmykids logo

Reply from Findmykids

Hello Machelle!
We’re sorry that you’re going through this. We understand how stressful it is when the location isn’t accurate, especially when you rely on the app to feel confident about your son’s safety.
Most likely, some settings aren’t allowed on your kid’s phone.
To help fix this, please open your kid’s app and allow all the permissions it’ll ask. This should help to be able to use all the features correctly.

Findmykids Team

Rated 1 out of 5 stars

No notifications!

The app seems okay.
The issue i have is that I get zero notifications. None. If I want to see what's going on, I have to open the app.
I spent time with support, and ensured that all the settings are ok.
Is it an issue between android and ios?
This has been ongoing from the start.

13 August 2025
Unprompted review
Findmykids logo

Reply from Findmykids

Hello Josee!

Thank you for sharing this issue with us. We understand how frustrating that must be.
We suggest continuing our communication in the support chat to find out why you don’t receive notifications. We’ve sent you a private message on Trustpilot so we can assist you directly.

Findmykids Team

Rated 1 out of 5 stars

I was charged €50 a year but I can't…

I was charged €50 a year but I can't even see my daughter's location, it's unacceptable.

1 September 2025
Unprompted review
Findmykids logo

Reply from Findmykids

Hello Consumer 1!
We’re sorry that you’re going through this. Most likely, some settings aren’t allowed on your kid’s phone, which is why their location isn’t updating.

To help fix this, please open your kid’s app and allow all the permissions it’ll ask. This should help to always see their location.

Findmykids Team

Rated 1 out of 5 stars

Quite pricey for an app to keep your…

Quite pricey for an app to keep your child safe. As a single mother I don't have the funds for the paid version which would keep my child safer and I can actually see apps used and movement in real time. I may look into 360 or some other app for protection for my child.

20 November 2025
Unprompted review
Findmykids logo

Reply from Findmykids

Hello Treedom Witlove!

Thank you for sharing your experience with us.
The app has free features—location tracking, chat with your kid, and receiving an SOS signal from your kid. Other features are paid, but the most important one—location tracking—is always available, even without payment, so you don't have to worry about your children.

Findmykids Team

Rated 2 out of 5 stars

Très decevante


J'étais ravie de cette application il y a quelques années ou tout fonctionnait parfaitement bien mais depuis quelques mois c'est catastrophique. Plus de suivi en réel et instantané. Trop grosse approximation du style à 180m ou 230m près...bref je ne vois même plus l'interet de garder cette application. Très très déçue

I was delighted with this app a few years ago when everything worked perfectly, but for the past few months it has been disastrous. No more real-time, instant tracking. The style is too approximate, with an error margin of 180m or 230m... In short, I can't even see myself keeping this app anymore. Very, very disappointed.

20 November 2025
Unprompted review
Findmykids logo

Reply from Findmykids

Hello Nathalie MS!
Thank you for sharing this issue.
We’re sorry that you’re going through this. Most likely, some settings aren’t allowed on your kid’s phone, which is why their location isn’t updating.

To help fix this, please open your kid’s app and allow all the permissions it’ll ask. This should help to always see their location.

Findmykids Team

Rated 4 out of 5 stars

What made my experience great is knowing my child/children is safe at all times.

What made the experience great is the fact that I can keep up with my child knowing where they are at all times and keeping them safe with a leave of mind. My only issue with the app is that I can't really add specific addresses specially if it's to close to the one I had before then it become an "overlap" and I hate it , it does that. I've had this for yrs now and it's still the same way. And with the + I thought they'd fix it. Also I've been using iPhone so it's difficult for me to add the "unable to delete" on my child's phone. I tried and follow instructions , still don't work. Besides all that it's been pretty great. And cause of these little issues alone is why I give 4 ⭐️⭐️⭐️⭐️

20 November 2025
Unprompted review
Rated 5 out of 5 stars

My son's lost phone found due to Findmykids

My son dropped & lost his phone while skiing in a ski resort he went to from the school. I figured out his phone was still on & Findmykids showed the approximate location. I drove to the resort with my son. We searched & found it by using the Honk loudly function!

21 February 2025
Unprompted review

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