Financial Support Systems Reviews 

826
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 212 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being polite, knowledgeable, and professional while helping them navigate difficult financial situations. People note that the overall process is straightforward, and friendly advisors always explain terms clearly to make everything manageable. However, some people mentioned frustrating delays and ongoing issues with closing accounts or receiving completion certificates at the end. Reviewers also experienced considerable stress during annual reviews, feeling unsupported or ignored when trying to resolve queries with customer service. Some consumers felt that communication could be improved during these specific moments to avoid unnecessary anxiety.

What people talk about most

Customer service

People report positive experiences with customer service, noting that agents are always just a phone call... See more

Staff

Customers had positive experiences with staff, frequently highlighting that representatives are incredibly... See more

Service

Customers consistently note positive experiences with service, highlighting very helpful and affordable... See more

Payment

Reviewers mention ambiguous feedback about payment, with some customers praising helpful staff and affordable... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the process is straightforward, easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They have really helped me the past 5 years after getting myself in over 10k debt, they are are when you need them and they are very helpful, so glad to finally finish the process and start all over a... See more

Company replied

Rated 5 out of 5 stars

Five years ago my debt gave me sleepless nights when I finally took the first step to deal with it FSS were supportive and understanding, I hadn’t told anyone about how much debt I was in and with the... See more

Company replied

Rated 5 out of 5 stars

Good morning! I had a very good experience with Financial Support Systems! From the day I applied, they called me and helped me a lot! I had a little difficulty with English but they always explained... See more

Company replied

Rated 5 out of 5 stars

In September/ October 2020 I was getting overwhelmed with the amount of debt I had. I was literally paying around £1,100 per month on Credit cards and that was just the interest along with usual ho... See more

Company replied


Company details

  1. Insolvency Service
  2. also in
  3. Credit Counseling Service
  4. Debt Relief Service

Written by the company

Financial Support Systems is a leading provider of IVAs within the UK. We specialise in helping people successfully complete their IVAs through providing friendly, confidential, and expert support. Our insolvency practitioners are authorised by the Institute of Chartered Accountants in England and Wales, and have over 30 years experience working within the insolvency industry and providing expert IVA support and management.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

826 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(826)

187 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

they talk through everything with you

they talk through everything with you , I have never had any problem accessing this company with any problems that I have .

9 June 2026
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

It’s very stress free from the start

It’s very stress free from the start.
I did a IVA for 5 years and just finished it. They do little reviews but not stressful at all.
They are very helpful and nice people. The payment was low.
Obviously I recommend them if you’re in debt and can’t afford it. Very helpful.

15 June 2026
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

quick to respond

quick to respond, answered my questions, was knowledgable of my situation

15 June 2026
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Stan peace Review

They were great through the whole process
Nothing was isue if there were problems
they were dealt with promptly
The staff were always polite and curtious
I would recomend this company to anyone who got into my situation
Thanks Guys

11 June 2026
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, very knowledgeable and helpful. The y made me feel at ease talking about finances

11 June 2026
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

I highly recommend FSS

I highly recommend FSS. Ive just received my completion certificate and the whole 5 year duration of my IVA with them has been faultless. My payments were reduced from £500+ to £127 per month and have had over £4k written off. Its was a relief from the start, and im happy now that I have finished. Every staff member i dealt was helpful and non-judgmental.I intend NEVER to have to use them again. 5 stars, definitely.

5 June 2026
Unprompted review
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Good help

from day 1 ive had the support and help i needed at the end of the phone, everyone i have interacted with have been professional and patient and they helped me get out of a hole i dug too deep

5 June 2026
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Thank you for helping me!

Good morning! I had a very good experience with Financial Support Systems! From the day I applied, they called me and helped me a lot! I had a little difficulty with English but they always explained until I understood! I thank them very much and whoever has difficulty paying multiple installments I advise them to apply here and Financial Support will gather them all in one place and set an installment that you can afford to pay! Thank you!

30 September 2025
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 5 out of 5 stars

Brilliant

Brilliant. Made it so easy and explained everything.

3 June 2026
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Reply from Financial Support Systems

Thank you so much for your feedback!

Rated 1 out of 5 stars

Avoid this predatory company, they are NOT there to help you!

Called looking for advice on consolidating debt during Covid, as that was the service they advertised. Instead I was HEAVILY pressured into getting an IVA, was told I'd have no chance of ever realistically paying off the debt and that this was the only option. An IVA would solve all my problems! They left me feeling like I had no choice.

Turns out that this company PROFITS from your debt and IVA payments, so totally unethical behaviour straight from the get go, as they aren't offering you unbiased financial advice, they are looking to exploit you when you are at your most vulnerable. I was also not made aware of the long term impact this would have on my credit rating, nor how much I would be charged if I wanted to pay back the amount early. I ended up inheriting money and then had to pay back an amount that far exceeded the original debt and even now, when I've been debt free for years, I still can't get a simple phone contract. All because of the damage done to my credit rating so some scumbag employee could probably get some commission out of me. Vile and unethical company, you should avoid them the same way you would avoid a mobbed up loan shark.

27 May 2026
Unprompted review
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Reply from Financial Support Systems

Thank you for sharing your feedback with us. We're sorry to hear about your experience and would like to assist you further. To help us address your concerns, we will review your file and be in contact within the next 5 working days. Our team is dedicated to investigating any issues you may have and ensuring you receive the support you need.

Rated 5 out of 5 stars

As on each time when I had to go…

As on each time when I had to go through my IVA annual review, FSS has always been very supportive and helped me to understand this process better.

Thank you

18 May 2026
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Reply from Financial Support Systems

Thank you so much for your feedback!

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