Finance One Reviews 882

Very professional, quick return of calls and great people

I recently had the pleasure of utilising Finance One and I am absolutely thrilled to share my experience. From start to finish, the level of service I received was nothing short of outstanding.

Oliver and the team at Finance One were incredibly professional, knowledgeable, and attentive. They took the time to understand my needs and provided me with personalised solutions that exceeded my expectations.

Their expertise and attention to detail truly set them apart from other similar services.

Not only did they deliver on their promises, but they went above and beyond to ensure my satisfaction.

Communication was prompt and clear throughout the process, and any questions or concerns I had were addressed with utmost care and professionalism. Their dedication to customer service was evident and I couldn't be happier with the end result.

Overall, my experience with Oliver was nothing short of exceptional.
I wholeheartedly recommend Finance One to anyone in need of their expertise.

Thank you for surpassing my expectations and for providing a service that truly stands out from the rest!

After hitting a point of financial struggle, Alex made it really easy to break down my loan repayments for a period we both agreed on to help me out in my current situation. It was quick and really easy to do. And has given me a peace of mind in hard times. Thank you Alex, thank you to the Finance1 team in general. Great bunch and always there to try to help

I signed on for a loan that was $14,990 in September of 2022, this was for the car and the documents that I signed stated this was the cost, I then received a statement in May of this year and was shocked to discover literally thousands of dollars of hidden costs that I was entirely unaware of including but not limited to:
Application Fee: $995.00
Warranty: $2000 (which I was not provided documents for)
Origination Fee: $990
Brokerage Commission Fee: $1495.12
Risk Fee: $1495.00
and an interest rate that is unsustainable and clearly taking advantage of people, the loan went up to more than $25,112.59 between September and May and I made regular weekly payments.

I have been trying to log back in and see my newest account statement which I have been unable to do as their system seems to be "unable to find me" but they have absolutely no problem straight up stealing from my bank account, further more I signed all documents in person, on site at Vehicle Masters in Caboolture, I have copies and yet there is nothing stating the added costs.

If I had known what the hidden costs were I'd never have entered into this contract, I had left a 15 year marriage due to DV and had become a support worker, the vehicle I had at the time was unsuitable to cater to clients in wheelchairs so I needed a car with boot space at the back for work purposes, I explained this and was told they could help me.

Turns out I was just a naive dollar sign to them, please, please do not waste your time or your hard earned money on this company, this was not worth the cost.
It's going to cost me almost double what I signed on for to pay this back and if I pay it early there is an additional 40% fee to pay so I'm utterly f*cked either way.

Just don't do it.

Easy to deal with friendly staff handled my request with ease

Everyone that I have dealt with has been professional, friendly and extremely helpful.

Well done

Very helpful when applying for the loans and when approved followed up with repayment plan etc
No dramas on settling accounts either

Alana was very helpful and resolved my query very quickly.

helpful honest told me few things didn't know about overall i am happy with the outcome

Everytime I call up I'm always greeted in a lovely way and they always help me the best way they can. Keep up the great work finance 101

My experience was awesome with finance one. They are very prompt and getting back to you, shorter than expect. Their customer service is excellent, when iv spoken to any on one the phone. Thank you finance one you have been amazing

Mitchell provided fantastic customer service and excellent support. He is an asset to your company.

Easy going and quick service great ppl to deal with no hassle loans

I’ve been a customer for over five years and have had multiple loans, the process has been prompt and helpful.
It has been a pleasure doing business the ease of access to funds when needed has been wonderful thankyou finance one for all your help