Policy paid for towing with just a receipt. Reimbursement for repair require all kinds of extra proof of ownership and they only paid about half of the 30% owed on the bill. That was only $50 more tha... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have not taken advantage of anything in my savers there aren't a lot of options for my demographics. Not really sure why I received a RYRE email I suppose it's just a review bomb campaign. Als... See more
Company replied
Membership plan came with free Telehealth calls and this was such a fantastic option to have. Super quick, have used them a couple times and made me realize it was even a better option than the provid... See more
Company replied
5/5 Stars! Amazing roadside, towed me as many times as I needed when my car broke down due to alternator issues. Unlimited tows and always quick and super helpful, kind staff. Definitely will be recom... See more
Company replied
Company details
Written by the company
FIMC is a trusted provider and servicer of membership plans that protect our customers from the most common expenses families encounter. In a perfect world, having a budget would be enough. But real life doesn’t work that way. Unexpected auto, home, family and healthcare events can happen at any time – and insurance doesn’t always cover the costs. Our benefits are designed for the moments when life gets all too real and you need someone to have your back. We’re a safety net that helps pay the expenses you didn’t plan on, so you can get on with the business of living. Whether it’s solutions for your home, auto, or pets we offer comprehensive benefits that can help save you money.
Contact info
P.O. Box 1299, 34236, Sarasota, United States
- 800-621-5287
- ServiceExperienceCenter@fimc.com
- fimc.com
3.9
Great
271 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FIMC
Nicolas, We are thrilled to receive your 5-star review! It’s wonderful to hear that you had a great experience with the driver. We take pride in the professionalism and expertise of our team, and it’s rewarding to know that it made a positive impact on your journey. Looking forward to serving you again in the future!
Customer service was very helpful and…
Customer service was very helpful and good. Young man was very nice and polite.
14 June 2024
Reply from FIMC
Narcissus, Thank you for your positive review! We’re glad our customer service team, particularly the young man who helped you, provided excellent service. Your praise has been shared with our team, and we look forward to assisting you again.
Great at sending money bGreat company ack to people…
Great at sending money back to people after getting your vehicle worked on.
10 June 2024
Reply from FIMC
Robert, Thank you for the positive feedback! We’re pleased to hear that our reimbursement process met your expectations. Your satisfaction is our top priority, and we’re here to ensure a smooth experience. Looking forward to serving you again!
I had a good experience through your online ordering site but didn't receive the room that I paid for when I got to the hotel.
I had a good experience through your online ordering all went well except when I got to the holiday Inn I didn't get the room that I ordered online. I was not happy and asked them why but they said it wasn't available so I'm not sure why they had it showing available online.
9 June 2024
Reply from FIMC
Joyce, Thank you for sharing your experience. We’re glad to hear that the online ordering process was smooth, but we apologize for the inconvenience regarding your room assignment at the Holiday Inn. We understand your frustration and would like to investigate this further to ensure it doesn’t happen again. Please reach out to us at 800-621-5287 with your booking details, and we’ll work diligently to address this issue and improve our services.
Easy Claim Process
Submitting a claim was easy. The waiting for a response takes time, but what ya gonna do.
28 May 2024
Reply from FIMC
Mary, We appreciate your feedback on the claim submission process. We’re glad to hear it was straightforward, and we understand that waiting for a response can be a bit of a wait. We’re continually working to improve our response times and appreciate your patience. Thank you for choosing our services!
Join the rest
Customer service has taken a hit.
The great towing service has changed. No one came foe my jumpstart when i needed it causing me to snat h battery out and take to walmart. 2nd let down was tire change service . I was advised service no longer offered.
30 June 2023
Reply from FIMC
Hi Wakeelah, Thank you for sharing your feedback, and I apologize for the inconvenience you’ve experienced. We take your concerns seriously, and I understand how frustrating it can be when services don’t meet expectations. I will send your feedback over for review. We will be in contact with you shortly.
paid for towing with just a receipt
Policy paid for towing with just a receipt. Reimbursement for repair require all kinds of extra proof of ownership and they only paid about half of the 30% owed on the bill. That was only $50 more than the towing bill. Pretty ridiculous. Rotor was damaged because wheel cylinder was not releasing. Still considered rotor a wear part even though wear was premature and did not pay for system flush that was required due to wheel cylinder replacement and overheating because of stuck caliper. Very disappointed.
1 May 2024
Reply from FIMC
Dear Arnold, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you've experienced with the reimbursement process for your vehicle repairs. Your feedback has been provided to our team. We would like the opportunity to look into this further for you. Would you please contact us at 800-621-5287? We're here to help!
Takes way to long to even review much…
Takes way to long to even review much less approve.
14 June 2024
Reply from FIMC
Dear Roberta, We are sincerely apologetic that your experience with our claims process did not live up to the level of service we aim to provide. Your feedback is crucial to us, and rest assured, it has been shared with our team to drive improvements in our services. We are eager to make this right and would be grateful for the opportunity to assist you further. Please contact us at 800-621-5287 at your earliest convenience. Our support team is standing by to support you.
Reply from FIMC
Steven, We’re thrilled to hear that the deductible reimbursement process was both easier and quicker than you anticipated. Your satisfaction is our priority, and we’re glad to have delivered a positive experience. Thank you for your feedback!
Everything is great!
14 June 2024
Reply from FIMC
Andrew, Thank you for your feedback. That’s fantastic to hear! We’re delighted that you’re pleased with our services. If there’s anything more we can do for you, please let us know. Your satisfaction is our greatest reward.
Amazing customer service. The best!
Amazing customer service and they stuck to their words!
31 March 2024
Reply from FIMC
We’re overjoyed to receive your praise! It’s wonderful to know our customer service team lived up to your expectations. Thank you for acknowledging our commitment to our promises. Your satisfaction is what we strive for every day!
Great Value/Professional Service
I trust my insurance persons implicitly. They answered all my questions and fulfilled every insurance need.
14 June 2024
Reply from FIMC
Thank you for your feedback! We’re honored by your trust and glad to know we’ve met all your needs with our professionalism. Thank you for recognizing the value of our service. We’re here to answer any future questions you may have.
Reply from FIMC
Tina, We’re pleased to hear that you found our customer service process easy. We aim to provide a seamless experience, and your feedback confirms we’re on the right track. Thank you for choosing us!
Cuando mi Esposo tuvo un accidente solo…
Cuando mi Esposo tuvo un accidente solo presente las pruebas del accidente y pagaron la mitad de mi deducible. When my Husband had an accident he only presented the accident documentation and they paid half of my deductible. Very good Thanks bien Gracias
19 March 2024
Reply from FIMC
Magdalena, Estamos muy contentos de saber que el proceso de reclamación fue satisfactorio y que la experiencia con nuestro servicio fue positiva. Agradecemos mucho sus palabras de agradecimiento y estamos aquí para seguir apoyándoles en lo que necesiten. ¡Gracias por confiar en nosotros!
Reply from FIMC
Laura, It’s great to hear that you had a friendly interaction with our representative. We pride ourselves on providing a welcoming and helpful service. Thank you for your feedback!
They are not running the post honest…
They are not running the post honest business type !!!! If you want to work there be ready to lie for them and kiss ass !
31 May 2024
Reply from FIMC
Hi Amy, We are truly sorry to hear about your disappointing experience. Our team is committed to maintaining the highest standards of honesty and integrity, and we take feedback like yours very seriously. We would appreciate the opportunity to discuss your concerns in more detail and invite you to contact us directly at 800-621-5287.
Reply from FIMC
Ray, Thank you for your exceptional review! We’re thrilled to provide you with top-notch customer service. Your feedback is greatly appreciated, and we’re here to continue delivering excellent service.
Always able to toe my vehicle if it was…
Always able to toe my vehicle if it was broke down. Excellent customer service I cannot express that enough. Very communicative, professional and courteous.
10 March 2024
Reply from FIMC
Lauren, We’re so grateful for your positive feedback! It’s reassuring to know that our towing service and customer support have consistently met your needs. Your recognition of our communication, professionalism, and courtesy means a lot to us. Thank you for taking the time to share your experience!
Reply from FIMC
Dear Cheryl, Thank you for sharing your feedback with us. We truly value your input and apologize if here was a delay in processing your claim. If you're still encountering any issues, please don't hesitate to reach out to us at 800-621-5287. We're here to assist you!
Excellent Service!
They are always there when you need them. They are professional and reliable.
31 May 2024
Reply from FIMC
Tabitha, Thank you for your kind words! We’re thrilled to hear that you’ve had an excellent experience with our service. Our team takes pride in being professional and reliable, and we’re always here to assist you whenever you need us.
If you have any further questions or need assistance, feel free to reach out to us at 800-621-5287. We appreciate your feedback and look forward to continuing to serve you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.