I purchased Filmora and used a feature that did not have a pink diamond which means its a free feature. however when i tried to export my project it wouldnt let me because i didnt have a subscription... See more
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I have been using the filmora software for years. It has always been glitchy but for the reasonable subscription I have made do and made the best of a bad job. The new 'upgraded' software is a total n... See more
Company replied
Scam! They are refusing to give me a refund! Their software is a cheap piece of garbage. Please don’t spend your money on it. If you’ve had the same experience as me, let’s share this information on... See more
Company replied
Da qualche anno ho Filmora, e mi è capitato di dover contattare l'assistenza per delle piccole lacune incontrate durante l'uso del programma. Il servizio è stato sempre eccezionale, risolutivo, vel... See more
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Company details
Written by the company
Wondershare offers Video Software, PDF Tools, PC Utilities for Mac and Win users to convert & edit videos, photos or PDF files, make photo slideshow etc.
Contact info
United States
- filmora.wondershare.net
1.6
Bad
516 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 2 weeks
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Great editing by software, weird price
I love Wondershare Flimora because to me, it’s really user friendly and that’s what I use to edit my video but I just have 1 little pricing problem, so the permanent package is 80 dollars but the yearly is 50? Make the yearly price cheaper and then I’ll pump this back up to a 5 star, but other than that, pretty easy to learn editing software! Recommended! ✅
21 November 2023
Unprompted review
Reply from Wondershare filmora
Hi Kee, thanks for your love of this software. Glad to hear that Filmora could help you to have a good video editing experience. Regarding the price, we'd like to say we are always doing our best to improve it and have added many new features to Filmora, such as Motion Tracking, Animation Keyframing, Curve speed, etc. These features can give users a better and happier experience, and we believe that our service and product offer more value for your money. :)
We appreciate your feedback anyway and we look forward to the opportunity to provide you with better and better exceptional service in the future.
Was very disappointed
Was very disappointed. I called asking if I could transfer my mac license to windows. Of course it couldn’t because, reasons I guess.
Instead I was promised a significant discount on the purchase of a windows license. I was told to buy it, contact you guys and I’ll get that discount. I bought it contacted wondershare didn’t get that discount.
Ended up getting a refund for the purchase instead. It was wrong to promise something then not come across.
5 December 2023
Unprompted review
Reply from Wondershare filmora
Hi Ron, thank you for taking the time to share your experience with us on Trustpilot. I apologize for the disappointment and frustration you have faced regarding the license transfer and discount. We take your feedback very seriously and would like to further investigate and resolve the issue you have encountered. To assist you better, could you please provide us with your contact information or any relevant details regarding your purchase (such as order number)? This will enable our support team to locate your account and address the situation accordingly.
Once we have received your information, our senior support will follow up on your case and make sure your concerns are addressed. We truly value your feedback and aim to provide the best possible experience for our customers.
I paid £233.58 for a Filmora Virbo…
I paid £233.58 for a Filmora Virbo Yearly Plan in October 2023.
The programme has suddenly converted back to a free user status, allowing me free usage of 2 minutes and placing a watermark over everything. Even though I am signed in.
I contacted Filmora customer services, and as usual got the same rubbish service.
Waited 5 minutes and was told Vimar had joined the chat, he said he said not to worry and that he was here to help.
And that was that, 30 minutes waiting, no response, I kept messaging, but got completely ignored.
Filmora customer services are one of the worst I have ever encountered, Its the same rubbish time after time.
I am going to do a chargeback.
1 January 2024
Unprompted review
Reply from Wondershare filmora
Hi Craig, thank you for taking the time to share your experience with us on Trustpilot, and I am truly sorry to hear about the issues you have been facing with Virbo Yearly Plan. We understand how frustrating it must be to encounter these problems, especially when you have already paid for the service.
Please allow me to apologize for the inconvenience you have experienced with our customer support team. I want to assure you that this is not the level of service we strive to provide, and we will be addressing this issue internally to ensure that it does not happen again in the future.
Upon checking, our team is following up on your case and has helped you fix the issue by updating your account as requested. Please kindly check the email from customer_service@wondershare.com (ticket number: 3387788) and confirm if everything is ok now.
If you still have doubts, please do not hesitate to get back to us. We are here to help and will do everything we can to ensure your satisfaction with our product and service.
Dishonest and Money Grabbing
They signed me up for a package I didnt want. When highlighted they wouldn't refund and charged me again the following month. I'm pretty sure that's illegal. Horrible customer service. Avoid.
29 December 2023
Unprompted review
Reply from Wondershare filmora
Hi Jack, I'm truly sorry to hear that you didn't have a good experience with our subscription mode. In line with your concern about the extra monthly payment, you may have a better knowledge of the root reason from the link below. Hopefully, it will clarify your doubts.
https://support.wondershare.com/how-tos/filmora/why-was-i-charged-extra-monthly-for-my-filmora-subscription.html
Upon checking, I found that our support processed a refund for the renewal payment as requested after confirmation further. We hope you double-check your account to confirm if you have received the money yet. Don't hesitate to reach out if you have any further questions or concerns, and we are more than happy to help!
Wondershare Filmora is for everyone!
Wondershare Filmora is a user-friendly app, having very intuitive features and functionality, with advanced tools at the same time. Earlier, I used another video editing software which had issues like huge file size after rendering, complex controls and lack of technical help. I am glad that I witched to Filmora. Thank you!
21 December 2023
Unprompted review
Reply from Wondershare filmora
Hi Brasi, thanks for taking the time to share your feedback and being so open with us. We are thrilled that you enjoyed your video editing experience by using Filmora. Our ultimate pursuit is that users can use our product friendly and enjoyably, and it sounds like we achieved that goal with you!
This tool has helpful features and even…
This tool has helpful features and even affordable accets I like to use.
22 December 2023
Unprompted review
Reply from Wondershare filmora
Hi Leon, thank you so much for sharing your experience with Filmora. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love this software, and our team will be thrilled to hear.
Filmora 13 crashes constantly
Filmora 13 crashes so often that my hard drive almost filled up with the "backups" it automatically creates! I had to look pretty hard to even find where they were stored to delete them. Don't buy it!!! They would not give me a refund. Oh and my laptop has plenty of resources, that's not the issue. I run Adobe Photoshop on it all of the time with no issues.
19 December 2023
Unprompted review
Reply from Wondershare filmora
Hi Padjer, I understand it would be very depressing to meet a crash problem during editing. At Wondershare, we strive to provide the best possible experience for our users and we apologize for any inconvenience you may have faced.
Let me assure you that your satisfaction is of utmost importance to us and we would like to help you resolve this issue as soon as possible. To better assist you, I request that you provide us with your order number, email address, and any relevant details regarding your refund request. You can also send this information to our customer care team at customercare@wondershare.com.
Once we have the necessary information, we will investigate the matter further and work diligently to find an appropriate solution for you. If we are unable to solve it, we'll evaluate your refund request as requested.
We understand your frustration and appreciate your patience as we work to rectify the situation.
Amazing software
Amazing software, that made my editing journey so much enjoyable and wonderful. Thanks Filmora. Worth purchasing it and appreciating the creator's efforts.
14 December 2023
Unprompted review
Reply from Wondershare filmora
On behalf of all of us at Wondershare, we would like to thank you for sharing this great review of our product! We are thrilled that you enjoyed your experience with Filmora. I'll be sharing your feedback with our team, and it would encourage us a lot!
Very poor web support and customer service
Resubmitting this as i am now ready to supply my details when asked.
Account support and charging is bad
Impossible to find how to get proper support regarding the fact that i have been overcharged for my perpetual licence and that logged in but being told i need to purchase the service. i have resorted to this review as what seems my best chance of getting this resolved with a human. I have at least found how to suspend the monthly payments for add ons that i don't want. The online support systems lead to dead ends where you are able to type your issue but not able to send it.
27 November 2023
Unprompted review
Reply from Wondershare filmora
Hi Lance, we apologize for any difficulties you may have experienced in reaching our customer service team. We understand the frustration that can come with not being able to reach the support efficiently. Please know that we are actively working to improve our customer service processes to ensure that we can assist all customers promptly. Here is a suggestion for you to access our LiveChat Support in case you need help urgently next time-- Type "Chat now" and then fill in your name and email address according to the Chat Bot's instructions. Our support will get back to you once receive it.
Regarding the problem you are encountering with your perpetual license, we desperately hope to investigate the problem you might encounter further and then provide professional instructions or suggestions. However, the current information is too limited. Could you please send us your contact email after receiving an invitation from Trustpilot? We'll handle your case with priority and do the needful assistance.
You are important to us, and we want to help as much as we're able to. Look forward to getting in touch with you!
my regrettable experience buying full version
I must share my regrettable experience with Filmora 13 to caution others against making the same mistake. After upgrading to Filmora 13, I discovered hidden subscription fees for creative assets, deceptively added during the payment process.
Moreover, the software now demands constant online access, rendering it useless offline. This crucial information was conveniently omitted during purchase, making the software impractical for those requiring offline functionality.
despite purchasing Filmora 13 with a perpetuo plan, faced an unexpected charge for Filmstock due to unclear purchasing terms. Attempts to resolve the issue were met with automated responses, highlighting the lack of human interaction and understanding from Filmora's side.
In another instance, i misled into an unexpected subscription fee for effects and plugins, significantly inflating the overall cost. While the customer service team promptly addressed the refund for the 'renewal' subscription, the underlying problem remains: Filmora's unclear and deceptive payment structure.
y experience with Filmora 13 has been marked by hidden fees, impractical online demands, and unhelpful customer service. Consider alternative software options that offer transparency and reliability, as Filmora 13 proves to be a disastrous investment.
28 November 2023
Unprompted review
Reply from Wondershare filmora
Hi Herman, I'm truly sorry to hear that you didn't have a good experience with our subscription mode. In line with your concern about the extra monthly payment, you may have a better knowledge of the root reason from the link below. Hopefully, it will clarify your doubts.
https://support.wondershare.com/how-tos/filmora/why-was-i-charged-extra-monthly-for-my-filmora-subscription.html
To bring a cool experience to our users, we have done our best to provide attractive and interesting transitions, effects, elements, etc. built in the latest version of Filmora. But all of them are Cloud Resources, which means users need to access the internet to download them. Seek your kind understanding.
If you want to use the offline feature, you may download the older version (Filmora 9) from the link below:
https://support.wondershare.com/how-tos/filmora/how-can-i-downgrade-to-old-versions-of-filmora.html
Note: Users need to contact support to get a registration code and activate Filmora9 for offline use.
You are important to us, and we want to help as much as we're able to. Look forward to getting in touch with you!
Great product and easy to use.
21 November 2023
Unprompted review
Reply from Wondershare filmora
Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
bad experience
i recently upgraded to filmora 13. In the bill they added a subscription of creative assets which seemed unnoticable during payment .This is SCAMMING. Also im unable to use FILMORA when im offline. It keeps asking to login. What is the point of purchasing a software if i cant use it offline ?? guess I will discontinue using this one. i have attached the purchase document.
7 November 2023
Unprompted review
Reply from Wondershare filmora
Thanks for sharing your experience. Firstly, I'd like to express our deepest apologies for the inconvenience that happened on your end.
Actually, we have done our best to provide attractive and interesting transitions, effects, and elements, etc built in the latest version of Filmora. But all of them are Cloud Resources, which means users need to access the internet to download them. Seek your kind understanding.
In line with your doubt caused by the extra monthly subscription to creative assets, we'd like to explain it in more detail. Hopefully, it will clarify the matter.
Normally, the user can use all features (such as motion tracking, Speeding, built-in effects/transitions/elements, Auto Beat Sync, etc.) of Filmora without limitation once he/she has a valid license. In order to bring a cool experience, Filmora team compatibility Effects & Plug-ins (Boris FX & NewBlue FX & Filmstock & AI Portrait) within the Filmora program itself, which would be free for use for 7 days, however, the user will be automatically charged monthly if he/she doesn't cancel it before the trial duration ends. To avoid any trouble caused by it, we have described it in more detail on the purchasing page. Anyhow, thanks for your feedback, we'll keep improving and bring a better experience for users!
To better help you out, would you please send us the ticket number or your order number after receiving a request from Trustpilot? we'll investigate it and provide the necessary assistance to take care of your benefit. Your patience is highly appreciated!
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Thank you for giving Wondershare enough trust to take care of your concern further. Our support will contact you soon, please keep an eye on it. Your patience is highly appreciated！
terrible customer service
great product. terrible customer service. I purchase a perpetual license for their recovery software in 2017. the software stopped working, and apparently they updated the product, and then no longer offer support for the one before. they told me there is not update program for previous owners and said i had to repurchase the product at full price. THEN HUNG UP ON ME WHEN I ASKED ABOUT THE POLICY FOR PREVIOUS PATRONS OF THE APP. I would have gladly payed for an update, but not full price for essentially the same product i was using before. lost a customer.
6 November 2023
Unprompted review
Reply from Wondershare filmora
Hi Charles, we are extremely sorry to hear about your experience with our customer service. It is important for us to address your concerns and ensure that you receive the support you deserve. We appreciate your loyalty as a customer who purchased a perpetual license for our recovery software in 2017.
Please allow us to look into your specific order and evaluate the best possible solution for you. We understand that you have been affected by the update of our product, and we want to make sure that your interests are taken care of. We apologize for the lack of support provided to you regarding the previous version of our software and any inconvenience this may have caused.
We would also like to apologize for the abrupt ending to your call with our customer service representative. That is not the level of service we aim to provide, and we will ensure that this is addressed internally. Our team will review your case further and get in touch with you to offer a suitable solution. Rest assured, we will work towards retaining your trust and satisfaction as a loyal customer.
Thank you for your understanding and patience. We look forward to resolving this matter and providing you with the high-quality customer service you deserve.
I found myself in a predicament after…
I found myself in a predicament after upgrading to Filmora 13, where exporting my work required an additional purchase, despite my previous Filmora 12 plan. In my time of need, a hero emerged in the form of Rex from customer support.
In real-time, Rex worked his magic, resolving my issue swiftly and efficiently. Thanks to his exceptional assistance, my creative journey remained unhindered. Rex, you are the true hero of this story!
27 October 2023
Unprompted review
Reply from Wondershare filmora
Hi Kelly, we are delighted to hear that you had such a great experience interacting with our support Rex. I completely understand how rewarding it can feel when your problem is solved efficiently, and I'm glad to hear that our support team was able to accomplish that for you!
Biggest thieves
Biggest thieves. Their refund policy is awful and they would not budge even if you are really not happy with the program. Avoid avoid avoid.
18 October 2023
Unprompted review
Reply from Wondershare filmora
Hi Samah, I'm truly sorry to hear about your experience with Filmora and the issues you've encountered in seeking a refund. At Wondershare, we strive to provide the best possible experience for our users, and we apologize for any inconvenience you may have faced.
Please allow me to assure you that your satisfaction is of the utmost importance to us, and we would like to help you resolve this issue as soon as possible. To better assist you, I kindly request you provide us with your order number, email address, and any relevant details regarding your refund request. You may send this information to our customer support team at customercare@wondershare.com, and please mention that you have been in touch with us regarding this issue.
Once we have the necessary information, we will investigate the matter further and work diligently to find a suitable solution for you. We understand your frustration and appreciate your patience as we work to rectify the situation.
Again, I apologize for any inconvenience caused, and I appreciate your understanding as we work together to resolve this issue.
-----------------------------
Thank you for giving Wondershare enough trust to take care of your concern further. Our support will contact you soon, please keep an eye on it. Your patience is highly appreciated！
I DO NOT RECOMMEND THIS SOFTWARE!!!
I DO NOT RECOMMEND THIS SOFTWARE!!!! IT IS A WASTE OF MONEY AND NOT RELIABLE _ ALSO YOU CAN GET OTHER SOFTWARE THAT IS BETTER AND CHEAPER!!!
I have been using Filmora 11 and once Filmora 12 was released in Dec 2022, I have not been able to access Filmora 11 (the software I fully paid for). They keep forcing me to pay more money to upgrade to Filmora 12 but I don't want to give them any more money. Because of the new Filmora 12 release, my Filmora 11 software is not working. I have asked them several times to fix it, by giving them log files and following their directions every step of the way and still the program is not fixed and cannot use the software. This software is useless and unreliable unless you keep purchasing from them the latest software.
1 September 2023
Unprompted review
Reply from Wondershare filmora
Hi Mike, I understand your confusion and appreciate your support of our software all the time. For your case, we'd like to explain it in more detail and then assist you further.
The current Filmora 12 is an amazing new version with AI-related features bringing the tool to a new level. For such versions to launch, it requires our company to invest huge efforts, time, and technicians in the research and development of software. That is why we specified in our license policy that users who have a perpetual license might be charged for a major upgrade. Please do not worry, the upgrade is not compulsory. The version you bought is still available and can work normally, and we will keep providing technical support for you for free. Here is the link for you to download Filmora 11 if you prefer to stick to it.
https://support.wondershare.com/how-tos/filmora/how-can-i-downgrade-to-old-versions-of-filmora.html
Knowing you have already contacted us, could you please send us the ticket number or your order number after receiving a request from Trustpilot? Our senior support will investigate it and provide the necessary assistance to take care of your benefit. Your patience is highly appreciated!
Fast customer service and always a…
Fast customer service and always a solution found
16 August 2023
Unprompted review
Reply from Wondershare filmora
Thanks for taking the time to write a great review for our support team, Fabien. We appreciate your recognition, and we will continue to provide you with high-quality service!
Super easy software to navigate
A well designer software that is easy to navigate and you don’t need to watch countless you tube videos to understand all the features. Great selection also of free music, although I wish they included a classical category. All in all brilliant program
15 September 2023
Unprompted review
Reply from Wondershare filmora
On behalf of all of us at Wondershare, we would like to thank you for sharing this great review of our product! We are thrilled that you enjoyed your experience with Filmora. It is your feedback like this to help us constantly improve our product by knowing what we are doing right and what we can work on. Back to your suggestion about including a classical category, would you please describe it in more detail? So that we can improve it in a targeted manner. Thank you!
The actual product works well what is…
The actual product works well what is not as clear are the payments to be made. I bought what I thought was a years subscription for Filmora through Wondershare. Within days a second payment was taken from account my for a "renewal" payment. This payment actually turns out to be a subscription fee for effects and plugins. If you miss the email that says this payment is due you may find it confusing at best but also past their refund policy timing. This adds 50% to the cost within additional "renewa"l at their whim. Most unsatisfactory.
The Customer service team have been quick to reply and have refunded the amount paid for the 'renewal' subscription to Effects + They state that they have sent the concerns that I expressed regarding purchases by default, to the relevant departments. I have only sought transparency and clarity that would serve a good software program and customers appropriately.
7 September 2023
Unprompted review
Reply from Wondershare filmora
Thanks for your love of Filmora itself, Ros. In line with your doubt caused by the extra monthly subscription payment, we'd like to explain it in more detail. Hopefully, it will help you.
Normally, the user can use all features (such as motion tracking, Speeding, built-in effects/transitions/elements, Auto Beat Sync, etc.) of Filmora without limitation forever once he/she has a valid license. In order to bring a cool experience, we did our best to compatibility Effects & Plug-ins (Boris FX & NewBlue FX & Filmstock & AI Portrait) within the Filmora program itself, it would be free for use for 7 days, however, the user will be automatically charged monthly if he/she doesn't cancel it before the trial duration ends. To avoid any trouble caused by it, we have especially provided an option for customers to uncheck the Plug-ins on the subscription page. Besides, we'll send a reminder email to the customer before auto-renewal. Maybe it went to your trash box, so you didn't check it in time. Seek your kind understanding. Anyhow, thanks for your feedback. We'll keep improving and bring a better experience for users!
To better address your concern, would you please send us your contact email or order number after receiving an invitation from Trustpilot? We will do needful assistance ASAP. Look forward to getting in touch with you!
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Thanks for the update. It is your feedback that helps us constantly improve our product and customer service by knowing what we can work on. We'll keep improving and then bring a better and better experience for our users!
Love how easy it is to use this…
Love how easy it is to use this software. Free content to download as well as reasonably priced effects so you only need to add and edit your media, import and go!
27 August 2023
Unprompted review
Reply from Wondershare filmora
Hi Keith, thanks for taking the time to write a great review about the friendliness, features, and resonable price of Filmora, and we are so excited to hear that you love this software so much. We appreciate your support and hope to continue providing you with the best possible experience!
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