Fife Country Reviews 

234
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often noting items like waistcoats, cardigans, and shoes are better than expected and built to last. Many reviewers highlight the excellent customer service, describing staff as polite, helpful, and knowledgeable, especially when placing orders over the phone. The ordering process is generally easy, and people appreciate the prompt and efficient delivery of their purchases. However, some customers experienced issues with product quality, such as a split boot sole or coloring coming off shoes after minimal use. There were also instances of delayed or missing orders, and in one case, a customer received a faulty jacket with holes. A few people also reported unsatisfactory interactions with customer service, describing staff as blunt or unhelpful when addressing concerns.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers consistently praising the high... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high standard of... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and the... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising the prompt and fast... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and politeness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I made the order on the 11.12.25, for a waistcoat in real leather. I was told to expect delivery in 5 to7 working days. It arrived in 3. Fantastic, I opened the well packed parcel, and WOW , the waist... See more

Rated 5 out of 5 stars

I unexpectedly had to return an order to this excellent firm so they could replace it. The day they received the return was the day they sent a replacement. I have never received such prompt treatment... See more

Rated 5 out of 5 stars

Excellent service, quality clothes. Bought a Thurso fleece lined cardigan, cinnamon colour unusual for our son, he loves it, so smart/casual good with jeans or smart trousers

Rated 5 out of 5 stars

I have been a customer of Fife Country for about five years. The ir catalogue is comprehensive and i have found their products to be excellent quality. Moreover, the telephone staff are polite, help... See more


Company details

  1. Clothing Supplier
  2. Men's Clothing Store
  3. Women's Clothing Store

Information provided by various external sources

Fine clothing and footwear since 1888


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

234 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(234)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and some bargains in the…

Great service and some bargains in the sale sweeten the deal. I have been a customer for years. No reason to stop now. 10/10

7 January 2023
Unprompted review
Fife Country logo

Reply from Fife Country

Glad you managed to get a bargain. Thank you for your review.

Rated 2 out of 5 stars

What colour is Crazy horse brown ?

Totally different colour as described online, light brown is actually chocolate brown.... straight in the bin...

31 January 2023
Unprompted review
Fife Country logo

Reply from Fife Country

We are disappointed to read your review. Our returns policy allows you to return unworn items for up to 3 months after purchase if you are not happy with them for any reason. Items can be exchanged or a refund given. Footwear can be returned free of charge.

Rated 5 out of 5 stars

What’s not to like here!…

This is the 4th item I have purchased from you. All correct fit and as described. Delivery time a little long but probably just a busy time of year for everyone.
A great selection of clothes and footwear for my outdoorsy husband. Thank you

13 January 2023
Unprompted review
Fife Country logo

Reply from Fife Country

Many thanks for taking time to leave a review for us. Apologies that the delivery took longer than expected.

Rated 5 out of 5 stars

Superb service

Excellent service from initial phone call to delivery. Everything spot on. Hope you all had a great Christmas. Happy New Year to you all

19 December 2022
Unprompted review
Fife Country logo

Reply from Fife Country

Thank you.

Rated 5 out of 5 stars

Great shopping experience

Recently ordered a fleece lined shirt and an outdoor sweater. Items arrived promptly via Royal Mail. Both items are of very high quality and were very well packaged. Ordered on Sunday 18h December and items arrived on 22nd of December. Whole shopping experience from customer service to delivery was very positive. Will certainly purchase again from this company.

22 December 2022
Unprompted review
Fife Country logo

Reply from Fife Country

Thank you for your positive feedback.

Rated 1 out of 5 stars

A simple lousy customer service.

A simple lousy customer service.
Despite two emails and completing two online forms, nobody bothered to respond. Endless discounts, we were going ahead to pay online, when we gather with all the discounts, a difference of a little over £4.00 in the pricing, than if you took discounts into question.
Email even addressed to MD, negative response. hence the title of this review.

17 December 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

First time I have ordered from Fife Country, everything from ordering to delivery has been spot on, even when I made a query about something I got an immediate reply. Superior quality goods, would definitely be ordering from you again.

3 December 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding service and superb quality. Placed my order by phone

Placed my order by phone. What a surprise to be greeted by a such a welcoming voice and my order taken with such efficiency and product knowledge. Credit card transaction easily made and was assured my order would be delivered within 10 days. Really astonished when my parcel arrived within 3 days, such service is rare these days. All items were just as I had ordered, great quality and superb fit. Will certainly recommend and use again.

9 November 2022
Unprompted review
Rated 5 out of 5 stars

Quality all round

I ordered by phone at lunchtime on the 3rd (November) and received my parcel by Royal mail today 10th wow that's brilliant.
I've ordered before and the quality is very good and haven't gone up in price since before covid, another tick ✅

10 November 2022
Unprompted review
Rated 1 out of 5 stars

Badly let down

Have purchased many hundreds of pounds worth of goods from fife country and never had any real problems until now.
Bought a pair of sandals in July which proved to be excruciatingly painful if used for walking. Returned them after having to ask twice for a returns label only to be told they could SEE no problem with them and that I was 7 days passed the returns time. This would not have been the case had I received prompt returns label. Sandals had a design fault and not fit for purpose.
Not quality footwear on this occasion, and do not value regular customers.

2 November 2022
Unprompted review
Rated 1 out of 5 stars

Purchased 2 pks of long socks last…

Purchased 2 pks of long socks last December heels worn out within weeks - they were replaced with no problems - the replacement lasted to about August this year "not good for so called quality" the second Pk I have started about August and already showing signs of wear ! The shirts I have had for years due to there quality Last 2 ordered Dec21for 2XL size returned Due to the size no where near 2xl and they were replaced with 3XL the quality and thickness of these shirts nothing like early ones purchased from them - Im writing this complaint now ! due to just noticing the wear of the socks not at all good I have never known such rapid wear of these products - certainly not using them again

5 October 2022
Unprompted review
Rated 5 out of 5 stars

Good all round quality.

I bought two pairs of Hoggs hiking boots and i am very impressed with the all round quality. They are sturdy and comfortable, a very good quality product, plus delivery was very prompt.

28 September 2022
Unprompted review
Rated 5 out of 5 stars

What a relief

What a relief! To find well fitting, good quality clothing after searching on line for quite some time. Since Orvis stopped shipping from the UK, I’ve been looking for longer shirts and Fifes are just the thing and much better value for money. Well done and thank you

7 June 2022
Unprompted review
Rated 2 out of 5 stars

Glencoe Boots don't last.

Do not buy their boots if you want a long-lasting product. I bought a pair of Glencoe Waterproof Hiking Boots last year and the heels and soles have worn very badly to the extent that the grip is badly compromised and I need to buy new boots. I wrote a review for them pointing this out but it was not published; all the reviews on their site are 5 stars! Back to Berghaus which lasted me years

19 May 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look