Field & Flower Reviews 

576
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, freshness, and delicious taste of the meat and food products supplied by dedicated British farmers. People also highlight the incredibly helpful, friendly, and responsive customer service team that always resolves any queries with care. Some reviewers were not happy with occasional courier and delivery issues experienced during transit. Consumers noted specific problems such as missed drop-offs, delayed shipments, or packages being left in incorrect locations by third-party delivery drivers. A few people also experienced minor frustrations regarding promotional offers and order details not fully matching their initial expectations.

What people talk about most

Product

Consumers find product satisfaction to be consistently high, with reviewers frequently praising the... See more

Quality

Users describe positive interactions with quality, noting that reviewers consistently praise the fresh,... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as outstanding, prompt, and... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that chilled items arrive quickly... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a great company for wonderful products and communication. We've bought meat from Field & Flower for years and ALWAYS been delighted with everything we've received! Meat is fresh and tasty and as... See more

Company replied

Rated 5 out of 5 stars

AMAZING! Christmas day was made perfect with our Turkey Crown and trimmings. Everything was first class from purchase to table. Turkey Crown 5* Pork Joint 5* Black pudding 5* Blue Cheese Pork Pie... See more

Company replied

Rated 5 out of 5 stars

This is superb quality food, which comes from farmers working to provide sustainable and cruelty free real food. We have been fortunate to be able to order from F&F and feel confident in the husbandry... See more

Company replied

Rated 5 out of 5 stars

We have been using Field and Flower for the last 10 years and they have always offered exceptional quality meats. It has been a pleasure watching them expand over the years and enjoy all of the differ... See more

Company replied


Company details

  1. Meat Products Supplier
  2. also in
  3. Butcher Shop
  4. Fish Store
  5. Grocery Delivery Service

Written by the company

We deliver award-winning British free-range meat and sustainable fish across the UK.. Delivered fresh from farm and sea to door.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

576 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(576)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They delivered rotten meat (twice!!)

I ordered some Diced venison, all of them came out to be rotten. Not even bad meat it was honestly rotten because the smell was that bad

Update: after them making me look stupid by making me empty the rotten packet to take photos for nothing I had told them to cancel my orders, then they asked for a confirmation email which I missed. I am partly to blame for missing that email but it is very obvious I wanted to cancel especially after what had happened they should have just canceled it now the meat came rotten again. I had given them explanations of why it mightve came rotten but the seem to show zero accountability I wish this platform allowed me to show photos. But now I called the bank to block them so ya atleast I won't lose any more money and time of them

6 February 2024
Unprompted review
Field & Flower logo

Reply from Field & Flower

Hi Vinayak, really sorry to hear about your recent experience with the venison. My manager has been in contact with you since, where she is investigating this further.

Rated 5 out of 5 stars

I've been a Field and Flower Christmas…

I've been a Field and Flower Christmas customer for a few years now and I can honestly say I've never been let down. The turkey we've brought has always turned out perfectly and all present have always complimented it. When combined with the pigs in blankets and stuffing balls visitors think I'm some sort of kitchen deity...

25 December 2023
Unprompted review
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Reply from Field & Flower

Thanks so much for taking the time to share your positive experience with us Rob! Our Christmas products are always much anticipated, even by the staff! - Kim

Rated 5 out of 5 stars

Christmas deliciousness

So so glad we did the Christmas delivery. The turkey crown was so easy to cook and super delicious- we ate it all so I'll need to order a bigger one next time so we have leftovers!! Delivery great as always.

21 December 2023
Unprompted review
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Reply from Field & Flower

Hi there,
Thank you for the wonderful feedback! We're delighted to hear that the Christmas delivery was a success and that you enjoyed the turkey crown. We look forward to serving you again, and feel free to order a larger one for those coveted leftovers next time!

Kind regards,
Molly

Rated 5 out of 5 stars

Loved our Christmas delivery and…

Loved our Christmas delivery and enjoyed the meal even more knowing we were supporting small businesses and ethical farmers.

21 December 2023
Unprompted review
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Reply from Field & Flower

Hi Emma,

Thank you so much for taking the time to leave us a review! We truly appreciate your feedback.

Rated 4 out of 5 stars

Quality great, more instructions needed!

Quality of food great along with the delivery. My only feedback would be it would be great if cooking instructions were provided for accompaniments (like pigs in blankets & stuffing), as well as for the main (meat) event.

23 December 2023
Unprompted review
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Reply from Field & Flower

Hi Lisa,

We appreciate your kind words and are grateful for your support. Thank you for leaving us a review!

Rated 5 out of 5 stars

The taste is just great.

19 December 2023
Unprompted review
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Reply from Field & Flower

Thank you so much for taking the time to leave us a review! We truly appreciate your feedback.

Rated 5 out of 5 stars

Christmas made !

Christmas is a joyous, but also stressful time with all the food preparation. F&F made it all so simple and delicious with my delivery on time on our agreed delivery date, and supplied excellent, top-notch produce. Whether it was meat, or fish, or all the trimmings and cheese, everything was supplied by F&F in excellent condition and very fresh.

22 December 2023
Unprompted review
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Reply from Field & Flower

We're thrilled to hear that you enjoyed your experience with us. Your review means a lot to our team.

Rated 5 out of 5 stars

Great value Christmas cuts

The whole family enjoyed delicious Christmas cuts from Field and Flower this year, alongside many, many pigs in blankets! The order arrived as expected, with simple tracking on the day so we knew it was coming and the food field and flower provide is top notch quality

23 December 2023
Unprompted review
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Reply from Field & Flower

Hi Laura,
Thank you so much for taking the time to share your positive experience with Field and Flower on Trustpilot! We're thrilled to hear that your family enjoyed our Christmas cuts and the abundance of pigs in blankets.

Your feedback means a lot to us, and we're grateful for your support. If you ever have any more comments or suggestions, feel free to reach out. We look forward to serving you again in the future.

Wishing you a fantastic year ahead!

Rated 5 out of 5 stars

Christmas 2023. The food as usual was first class

The food as usual was first class. The team keeps in touch. The order is well packed and delivered as promised. I don’t think that can be topped to be honest. So a big thank you to all of you and your suppliers.
To a good year in 2024 from Margaret and son Stuart Foster.

PS The only small disappointment was the stuffing balls were extremely wet and unusable.

25 December 2023
Unprompted review
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Reply from Field & Flower

Hi Margaret,

Thank you so much for your kind words and for sharing your experience with us. We're thrilled to hear that you consistently enjoy our first-class food, appreciate the communication from our team, and find the packing and delivery reliable.

Your feedback is invaluable to us, and we're genuinely sorry to hear about the issue with the stuffing balls. We understand the importance of every item meeting our high standards, and we apologise for any inconvenience caused.

Once again, we truly appreciate your feedback and your support. Wishing you and your family a wonderful 2024 filled with delicious meals!

Rated 5 out of 5 stars

Products well packaged to keep them…

Products well packaged to keep them from contacting each other. Kept cool with ice packing. Products themselves in excellent condition!

21 December 2023
Unprompted review
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Reply from Field & Flower

Hi David,

Thank you for your positive feedback! We're thrilled to hear our well-packaged and cool-shipped products arrived in excellent condition. Your satisfaction is our priority, and we look forward to serving you again.

Rated 5 out of 5 stars

Field and Flower delivered a fantastic…

Field and Flower delivered a fantastic feast for our Christmas meal. Our guests were delighted with the banquet. As always the quality was exceptional. Thank you

25 December 2023
Unprompted review
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Reply from Field & Flower

Hi Samantha,

Thank you for your kind words! We're thrilled you enjoyed your Christmas feast, and we appreciate your ongoing support. Here's to more delightful meals ahead!

Rated 5 out of 5 stars

Fantastic quality food!

Fantastic quality food, from pies and cheeses to exceptional meats, including an amazing turkey, all delivered on time!

22 December 2023
Unprompted review
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Reply from Field & Flower

Hi Karl,
Thank you for your glowing review! We're delighted you enjoyed our range of quality foods. Your satisfaction means a lot to us. Here's to more delicious meals in the future!

Rated 5 out of 5 stars

Great customer service

I’ve used field and flower for several years and have always been pleased with the quality of the produce and the service. Recently I noticed that there had been a glitch on my payments. I contacted customer services who resolved the issue speedily and efficiently

18 January 2024
Unprompted review
Field & Flower logo

Reply from Field & Flower

Hi Angie,

Thank you for your continued support! We're delighted you've been pleased with our products and service. Apologies for the payment glitch, and we're glad our customer service team could swiftly resolve it for you. Your satisfaction is our priority.

Rated 5 out of 5 stars

Recommend Highly

Field and Flower produce high quality meat and fish all year round. My delivery is always by the same courier who is polite and delivers with care. Christmas can be an especially a stressful time however knowing I can rely on a high quality product , delivered at a time of my choosing is excellent. I highly recommend them.

22 December 2023
Unprompted review
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Reply from Field & Flower

We appreciate your kind words and are grateful for your support. Thank you for leaving us a review!

Rated 5 out of 5 stars

Totally reliable in every way!

Our delivery was prompt and on time and the contents of our box were, as usual, superb. Thank you to you all.

22 December 2023
Unprompted review
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Reply from Field & Flower

We're grateful for your feedback and are delighted to know you had a great experience. Thank you for the review!

Rated 5 out of 5 stars

The best quality meat you'll find

The best quality meat you'll find! I've been subscribed to Field & Flower for several years, and their meat has always been of the finest quality. And, importantly for us, animal welfare is is a top priority for the Field & Flower team. The animals are free range and grass fed. Customer service is great and most importantly, going back to my first point, the quality of the meat is superb. The fillet of beef and the lamb that we ordered for our Christmas lunch were out of this world!

25 December 2023
Unprompted review
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Reply from Field & Flower

We're so pleased to hear about your positive experience. Thank you for taking the time to share your feedback with us.

Rated 5 out of 5 stars

Field & Flower

Field & Flower

We have enjoyed our Christmas food from Field & Flower for several years, and have never been disappointed. My children comment how tasty our turkey is every year, such a relief considering how fussy they are for the rest of the year!

23 December 2023
Unprompted review
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Reply from Field & Flower

Your review is greatly appreciated! Thank you for letting us know about your experience.

Rated 5 out of 5 stars

Perfect Christmas food experience

It was easy to place our Christmas order on the website. Box delivered exactly as promised. Turkey, gammon etc were delicious with good cooking instructions. Cheeses were very good too. The whole experience could not have been bettered.

21 December 2023
Unprompted review
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Reply from Field & Flower

Thank you so much for taking the time to leave us a review! We truly appreciate your feedback.

Rated 2 out of 5 stars

Christmas porchetta thumbs down

Christmas porchetta was very disappointing, unpleasant stuffing which forced it's way out of the joint. Had to dispose of stuffing and use meat as leftovers. Nobody ate it. Contacted via website, no response :(

23 December 2023
Unprompted review
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Reply from Field & Flower

Hi Stephen, I'm so sorry to hear of any disappointment that's been caused with your Christmas order of our porchetta. I'm sorry also that you haven't had a response from us about your feedback. We are experiencing some technical issues with our contact us form on the website, which is being looked into asap. If you email us direct at hello@fieldandflower.co.uk that should come through to us. Please email us so that our team can help you further with this issue! All feedback is essential to help us improve. - Kim

Rated 5 out of 5 stars

Christmas order

My order arrived on Christmas Eve morning and the turkey came complete with instructions and a thermometer. The rest of the order was in the box which was iced so chilled and in fact I left the turkey in the box overnight as it was too big to put in the fridge. Field and Flower are extremely reliable and I would recommend their meat products every time.

24 December 2023
Unprompted review
Field & Flower logo

Reply from Field & Flower

We're thrilled to hear that you enjoyed your experience with us. Your review means a lot to our team.

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