Field & Flower Reviews 

576
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, freshness, and delicious taste of the meat and food products supplied by dedicated British farmers. People also highlight the incredibly helpful, friendly, and responsive customer service team that always resolves any queries with care. Some reviewers were not happy with occasional courier and delivery issues experienced during transit. Consumers noted specific problems such as missed drop-offs, delayed shipments, or packages being left in incorrect locations by third-party delivery drivers. A few people also experienced minor frustrations regarding promotional offers and order details not fully matching their initial expectations.

What people talk about most

Product

Consumers find product satisfaction to be consistently high, with reviewers frequently praising the... See more

Quality

Users describe positive interactions with quality, noting that reviewers consistently praise the fresh,... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as outstanding, prompt, and... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that chilled items arrive quickly... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a great company for wonderful products and communication. We've bought meat from Field & Flower for years and ALWAYS been delighted with everything we've received! Meat is fresh and tasty and as... See more

Company replied

Rated 5 out of 5 stars

AMAZING! Christmas day was made perfect with our Turkey Crown and trimmings. Everything was first class from purchase to table. Turkey Crown 5* Pork Joint 5* Black pudding 5* Blue Cheese Pork Pie... See more

Company replied

Rated 5 out of 5 stars

This is superb quality food, which comes from farmers working to provide sustainable and cruelty free real food. We have been fortunate to be able to order from F&F and feel confident in the husbandry... See more

Company replied

Rated 5 out of 5 stars

We have been using Field and Flower for the last 10 years and they have always offered exceptional quality meats. It has been a pleasure watching them expand over the years and enjoy all of the differ... See more

Company replied


Company details

  1. Meat Products Supplier
  2. also in
  3. Butcher Shop
  4. Fish Store
  5. Grocery Delivery Service

Written by the company

We deliver award-winning British free-range meat and sustainable fish across the UK.. Delivered fresh from farm and sea to door.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

576 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(576)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

highly recommend

We have been ordering a Christmas delivery from Field & Flower for the last few years and will continue to do so. The quality is superior to that of any supermarket and the service is always reliable. Couldn’t recommend highly enough!

23 December 2023
Unprompted review
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Reply from Field & Flower

We appreciate your kind words and are grateful for your support. Thank you for leaving us a review!

Rated 5 out of 5 stars

I ordered products for Christmas Eve

I ordered products for Christmas Eve, Christmas Day and Boxing Day. The selection of smoked salmon and two types of gravalax were delicious. The turkey was succulent and very tasty. All the trimmings were also successful, particularly with the children. Boxing Day ham was delicious too. The ham was not too salty and it carved very easily.

26 December 2023
Unprompted review
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Reply from Field & Flower

Your review made our day! Thank you for sharing your positive experience with others.

Rated 4 out of 5 stars

Quality Produce, but, just a thought...

The quality of the produce was excellent. I do have a quibble though. I ordered the 2kg loin of pork with apple and calvados stuffing. I've never cooked a stuffed pork loin of this size and I would have liked some instructions, cooking times, tips, etc. I looked online, but the Christmas page had gone and there was nothing that might have helped. I did email, but I guess it got lost in the Christmas rush and I didn't get a reply. I managed by looking elsewhere online for similar recipes, tho I was still anxious about spoiling it by not doing it right. The joint and stuffing were delicious in the end. However, I think it would be nice for cooking times to be provided, especially with the bigger, less usual cuts for special occasions.

24 December 2023
Unprompted review
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Reply from Field & Flower

Hi Elizabeth, thanks so much for taking the time to share your experience. I'm so sorry to hear of any disappointment that was caused by not being able to find the cooking instructions for your product. Please be assured that your feedback will be passed on for future consideration with the way we do our Christmas line! I hope it was enjoyable! - Kim

Rated 5 out of 5 stars

Outstanding products

Outstanding products. Spot on with delivery.

22 December 2023
Unprompted review
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Reply from Field & Flower

We're grateful for your feedback and are delighted to know you had a great experience. Thank you for the review!

Rated 5 out of 5 stars

Never lets me down

This is now my 10th year of getting a Christmas delivery from Field & Flower and they continue to provide an excellent service and delicious meats and accompaniments. Unlike other providers, the team delivered on Christmas Eve, which makes it so handy for storing the meat without taking up too much space in my kitchen as my fridge and cupboards are already full of Christmas food. The turkey was beautifully presented, even bigger than I thought it was going to be and so easy to prepare and cook. The meat was delicious and there was more than enough to go round the family on Christmas Day and to cater for the cold meats dinner we have on Boxing Day too.

In addition to the turkey, I also ordered pigs in blankets, stuffing and turkey gravy, as well as a gammon. The pigs in blankets and stuffing cooked easily and were delicious and the gravy wonderfully complemented the whole dinner and was much more convenient than making it from scratch. The gammon was used on 27 December and was a wonderful way of rounding off the Christmas celebrations. I never need a huge joint, but there's always more than enough to go round my family.

I have always been impressed by Field & Flower and would never go anywhere else now.

24 December 2023
Unprompted review
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Reply from Field & Flower

Thank you for choosing us and for leaving such a wonderful review. We appreciate your support!

Rated 5 out of 5 stars

All products up to usual excellent…

All products up to usual excellent taste having been delivered on time by friendly courier for Christmas.

18 January 2024
Unprompted review
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Reply from Field & Flower

We're so pleased to hear about your positive experience. Thank you for taking the time to share your feedback with us.

Rated 5 out of 5 stars

Pork pies from heaven

I can't wait until next Christmas because it means more of the fabulous pork pies.
The trio of topped pork pies are the best pies in the world.
The pate was pretty amazing too.

25 December 2023
Unprompted review
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Reply from Field & Flower

Your review is greatly appreciated! Thank you for letting us know about your experience.

Rated 5 out of 5 stars

The Best

The meat was delicious and of very good quality.Delivery and packing excellent.I have no hesitation in recommending you.

22 December 2023
Unprompted review
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Reply from Field & Flower


Thank you so much for taking the time to leave us a review! We truly appreciate your feedback.

Rated 5 out of 5 stars

Superb quality and faultless service

Superb quality and faultless service. Our 6th year of ordering for Christmas from Field & Flower

18 January 2024
Unprompted review
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Reply from Field & Flower

We're thrilled to hear that you enjoyed your experience with us. Your review means a lot to our team.

Rated 5 out of 5 stars

Best turkey ever

The customer service is exceptional. Received email updates and had lots of opportunities to ask questions. Cooking guide is brilliant! The pop up timer that came with the turkey is a big help. And the turkey!!!! Outstanding flavour and perfectly moist. I fed 14 and they all said best turkey ever!!!

25 December 2023
Unprompted review
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Reply from Field & Flower

We appreciate your kind words and are grateful for your support. Thank you for leaving us a review!

Rated 5 out of 5 stars

An excellent all round organisation.

I have been ordering via Field and Flower for a number of years now. The food selected by them has always been excellent and the packages have always arrived on time being well packed with ice blocks. Almost all of the packaging is recyclable or reusable which is a major factor. Even more so is discovering that F&F’s meat and fish is so much more tasteful than supermarket bought. I am very happy to continue to order from F&F and love putting in my Christmas order each year. (The chicken liver pâté in particular was a huge hit). I have found them to be a most reliable company. They also give a fascinating insight into a farmers life and tips on how to prevent wasting food. I love the recipes that are given and the tips on how to cook other cuts of meat.

23 December 2023
Unprompted review
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Reply from Field & Flower

Your review made our day! Thank you for sharing your positive experience with others.

Rated 5 out of 5 stars

Christmas order was superb

Christmas order was superb. Three bird roast was delicious and stuffing, gravy, pigs in blankets all complimented it perfectly. Delivered on time by DPD.

22 December 2023
Unprompted review
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Reply from Field & Flower

We're so pleased to hear about your positive experience. Thank you for taking the time to share your feedback with us.

Rated 5 out of 5 stars

Delivered on time and with care

Delivered on time and with care. Sous virde turkey so succulent and ham also. Highly recommend Field and flower.

23 December 2023
Unprompted review
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Reply from Field & Flower

We're grateful for your feedback and are delighted to know you had a great experience. Thank you for the review!

Rated 5 out of 5 stars

My order arrived promptly on Christmas…

My order arrived promptly on Christmas Eve as promised. So nice not having to queue up at the supermarket! I ordered a boned and stuffed duck and it was delicious. Very easy to cook and carve too. All the meat I’ve ever had from field and flower has been so full of flavour and the duck was no exception.

17 January 2024
Unprompted review
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Reply from Field & Flower

Your review is greatly appreciated! Thank you for letting us know about your experience.

Rated 5 out of 5 stars

Delicious festive food

Our delivery arrived on time and was packaged well, the food we ordered was delicious, saved us so much time ordering a cooked ham and will definitely be ordering again this year.

22 December 2023
Unprompted review
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Reply from Field & Flower

We're thrilled to hear that you enjoyed your experience with us. Your review means a lot to our team.

Rated 5 out of 5 stars

Excellent taste, good ethics and delivered with care

Great selection of good quality meat and fish delivered with care to my door. Combined with knowing where each item has been farmed or caught gives me satisfaction that the quality is secondto none. The taste and texture is excellent too. What not to love.

21 December 2023
Unprompted review
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Reply from Field & Flower

Thank you so much for taking the time to leave us a review! We truly appreciate your feedback.

Rated 5 out of 5 stars

The ham joint was really delicious

The ham joint was really delicious. We all really enjoyed the pigs in blankets, stuffing and the gravy too. Thank you

26 December 2023
Unprompted review
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Reply from Field & Flower

Your review made our day! Thank you for sharing your positive experience with others.

Rated 5 out of 5 stars

Quality of meat and fish is always spot…

Quality of meat and fish is always spot on. We also tried jams for cheese and they were fab. Field and Flower is the place we get all our meat, fish and some dairy so it’s always an easy choice to order food for Christmas meal here too.

22 December 2023
Unprompted review
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Reply from Field & Flower

We're grateful for your feedback and are delighted to know you had a great experience. Thank you for the review!

Rated 3 out of 5 stars

Poor use by dates

Items on my Christmas delivery order had use by date of 24th December, this was very frustrating as I needed to freeze the meat, so I could enjoy it on Christmas/ boxing day.

21 December 2023
Unprompted review
Field & Flower logo

Reply from Field & Flower

Hi Katie, I'm so sorry for any disappointment caused. Products that are in our general catalogue, year-round, follow our use-by standards of 3-5 days minimum from the date of delivery. Only products marked as just for Christmas in our Christmas shop had a guaranteed use-by of at least the 26th. I can only apologise if this was in any way unclear. If you ordered a Christmas shop product as your centrepiece for Christmas dinner, please email us at hello@fieldandflower.co.uk and our team will do all they can to help with this further. - Kim

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