FH Packaging Reviews 

87
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

My shipment is always packed so well that I have never gotten a damaged shipment. That is very important for the smooth operations of my small business and I appreciate that care for my items.

Rated 1 out of 5 stars

Exploding vessels. High prices. Delays in shipping. I’d use FH a lot more because their vessels appear higher quality if the failure rate was lower and shipping delays didn’t occur so often. Also, the... See more

Rated 5 out of 5 stars

We love working with FH Packaging, and have been particularly impressed by Rad, who has been so helpful. He always helps us find the best options/pricing for our projects and has even helped us with s... See more

Company replied

Rated 5 out of 5 stars

FH Packaging has very good customer service. After I ordered some samples I was contacted by their sales representative, Debora. She was able to help me get some bottles even though the website listed... See more

Company replied

Company details

  1. Plastic Wholesaler
  2. Glassware Wholesaler
  3. Plastic Fabrication Company
  4. Plastic Injection Molding Service

Written by the company

We are a local wholesale packaging solution provider specializing in the essential oils, cosmetic, and personal care industries.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

87 reviews

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Hasn’t replied to negative reviews

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4.5

All reviews

(87)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Exploding vessels - high prices.

Exploding vessels. High prices. Delays in shipping. I’d use FH a lot more because their vessels appear higher quality if the failure rate was lower and shipping delays didn’t occur so often. Also, their pricing isn’t very competitive. My clients like the premium looks but the failure is too high so it’s not sustainable for me.

26 April 2024
Rated 1 out of 5 stars

Don't waste your time and money. I am writing this review during the…

I'm writing this review during the busy Christmas holiday season in the hopes that somebody else will not have to go through the heartache that we are going through. We placed an order with this company last weekend on Friday. They didn't get around to shipping it until Monday. I asked them to send it by FedEx and overnight instead. I got a phone call on Tuesday telling me it would be a delivered on the 12th of December. I had specifically said several times in my conversation with her that it needed to be here for a Christmas party for some young kids on Sunday. I even asked for a Saturday delivery if necessary which is extremely expensive as well just to cover myself. When I realized that they made a mistake the first time, she said that they were sending out another parcel. It would be here today. She guaranteed. At 5:00 a.m. this morning. Neither one of them had even left their loading dock. And of course it's going to take five to seven business days to return the money that they so desperately needed to have before they could even think about shipping my parcel won't be returned. I have screenshots from FedEx that say that the parcels never left their loading dock and I don't know if this company is a scam or what their game is. But you know what if you can't send 100 jars on time then there's a really big problem. They tried to say that FedEx never bothered to show up. Well, I have never known FedEx to be unreliable that way. Now I have to you know spend more money and about five times more to get the stuff delivered by Amazon if I'm lucky because I don't feel like breaking these kids hearts. Nice one! If you don't actually need to get your parcels then I suppose they're fine.

7 December 2023
Unprompted review
FH Packaging logo

Reply from FH Packaging

Hello Joan,

Thank you for taking the time to share such a detailed review.

We would like to apologize for your negative experience with us at FH Packaging. We wanted you to know that we have used your experience within our customer satisfaction process to be sure we don't make this mistake again.
Please contact us at (951) 848-7680 if you wish to resolve this issue further.

We look forward to hearing from you and working towards earning back your business.


Customer Care Team
FH Packaging

Rated 5 out of 5 stars

My #1 go to for my body butter jars

My #1 go to for my body butter and beard butter jars. It's not just the looks of the packaging, it's how well it is made. The double wall jars keep my butters soft and protected.

8 September 2023
FH Packaging logo

Reply from FH Packaging

Dear Jared,

We are glad that you are enjoying our double wall jars and we encourage you to reach out if you have any questions or need further assistance. We are always here to help!

We hope to see you again soon!

Sincerely,

The FH Packaging Team

Rated 5 out of 5 stars

Good quality✅Great customer service…

Good quality✅Great customer service ✅&fast delivery. As a first timer, I’ll be back again😃

15 November 2023
Unprompted review
FH Packaging logo

Reply from FH Packaging

Dear Neka,

We are glad that you are enjoying our products :) - We encourage you to reach out if you have any questions or need further assistance. We are always here to help!

We hope to see you again soon!

Sincerely,

The FH Packaging Team

Rated 1 out of 5 stars

Stay away from this company!!!

Stay away from this company. I received my order of roll on bottles but it did not contain the roller ball or the caps. The company have not responded to my emails or phonecalls since. I'm now over £300 out of pocket with over 500 unusable bottles. I think I've been scammed and will be contacting trading standards!

1 November 2022
Unprompted review
Rated 1 out of 5 stars

Liquid Evaporates after sealing

I used their 2oz bottles with compatible dropper tops. I bottled and sealed hundreds of bottles and shipped them out to stores and over the course of a couple months the liquid inside started to show obvious signs of evaporating. Every week they get lower and lower and does not hold liquid. I called them and they said it was past a 30 day window and no one has ever complained of this before so they could do nothing. I have a lot of unhappy customers and wasted work to recall all these items and re-top them. This issue would not have showed within 30 days but they gave me no help and just said that I should have tested them before I shipped them to customers. Thank you for the unsolicited advise and unwillingness to give any compensation. I will never use this company again and I would not recommend them to anyone.

15 September 2022
Unprompted review
FH Packaging logo

Reply from FH Packaging

Hello Anthony,
We are terribly sorry to hear about this issue, We take many precautions in having to avoid any manufacturing error. Which is why we do offer free samples for our clients to test with their product to be sure that they are completely happy with the product. We offer a 30 day window from the day of delivery to be sure you are still comfortable with the product, which is much longer than many other packaging companies offer. We have never had an issue with Liquid evaportating from our bottles from past clients before. We do advise to check you are following filling and storing procedures made for your solution. If we do have a reoccurring issue of client having their solution evaportating, We would follow precedent and find the best solution for this.

If you have any questions please feel free to contact us Via Livechat Monday - Friday 8 AM to 4:30 PM. You can also reach us at customercare@fhpkg.com or call (951)-848-7680.

Rated 1 out of 5 stars

FH packaging caused thousands in product damage- DO NOT TRUST

I truly wish I could leave this company zero stars because that is what they deserve. I ordered 1400 30ML bottles and droppers from this company two times. I was assured that the components of the first order were compatible with the components of the second order because the quantities did not quite lineup. Unfortunately the second order was not compatible with the first order, and I had many bottles leak, forcing me to replace over $2000 worth of inventory! I requested a simple $600 refund for the faulty products from FH packaging but it is clear they are not interested in standing behind the quality of the products they sell. If you are a business owner like myself, please avoid dealing with this company at all costs.

21 March 2022
Unprompted review
Rated 5 out of 5 stars

very responsive!

very responsive!! thankyouuu

27 September 2021
Unprompted review
FH Packaging logo

Reply from FH Packaging

Hi Amara, Thank you for the great review! We are always here to help whenever you need it :)

Rated 4 out of 5 stars

So professional!

So professional!! you have perfect things.

14 September 2021
Unprompted review
FH Packaging logo

Reply from FH Packaging

Wow! Thank you Amanda. We appreciate the kind words, and we hope to continue this business relationship. Thank you for choosing FH Packaging.

Rated 5 out of 5 stars

This is my first time ordering from FH…

This is my first time ordering from FH Packaging and it won't be my last. My questions were addressed with concern and so timely. I was pressed for time with a huge project, they were so reliable I got my supplies quickly and efficiently and was able to put my stress behind me. Thank you FH team for your excellent client service.

6 August 2021
Unprompted review
FH Packaging logo

Reply from FH Packaging

Hi Nadia, Thank you for the fantastic 5 Star Review! It makes us happy to see reviews like this and we always try our best to help in this packaging real, We are always glad to help in this venture

Rated 5 out of 5 stars

I work with dozens of bottling…

I work with dozens of bottling companies and I have to say that FH Packaging is my favorite. A company is only as good as its people and working with their superstar Debora Arnold is a real pleasure. She is absolutely the best in the industry; extremely knowledgeable, best response times, and fun to work with. I congratulate FH for having such great people and great service!

15 April 2021
Unprompted review
FH Packaging logo

Reply from FH Packaging

Hi Joe, This is a great review about us and we are extremely happy with how Debora has worked with you as a client. She is a great asset to the FH Packaging company and an expert in this industry.

Rated 5 out of 5 stars

Great products and support

Great products and support. I got help from Debora for our larger orders, and she's been supper responsive and helpful.

11 March 2021
Unprompted review
FH Packaging logo

Reply from FH Packaging

Wow! Thats great to hear gideon, we are glad you had a great customer experience with Debora. She is always happy to help and provide any assistance. Thank you for your review, she will be excited to see it

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