The Fire House Casual Living Store Reviews 72

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I love the patio table, chairs, outdoor rugs, pillows and umbrella I purchased recently from Fire House. Dyan was a great help with her suggestions on how to color coordinate everything. I very muc... See more

Rated 5 out of 5 stars

We are so excited about our recent purchase with Dyan at Fire House Casual Living! With so many wonderful options to choose from, Dyan helped us find the patio furniture that we both loved! We definit... See more

Rated 4 out of 5 stars

My husband and I had a great experience deciding what we wanted to purchase with the help of Al Harrell. He was also very good with trying to get us the best price available. Our only disappointment w... See more

Rated 5 out of 5 stars

David was extremely helpful in getting our grill to us in a timely manner. He was wonderful to deal with and went beyond the call of duty to get parts, missing from the manufacturer’s shipment, sent... See more

Company details

  1. Furniture Store

Information provided by various external sources

The Fire House Casual Living celebrates over 35 years of service, dedicated to providing the greatest possible value to our customers in the selection of outdoor patio furniture, outdoor wicker furniture and fireplace fixtures for the home. Our stores ...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

72 reviews

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Rated 5 out of 5 stars

Great customer service

Great customer service- had a small crack in a wood tabletop, Albert immediately offered to replace the table. They had replacement in a week. Great stuff, great people!

8 June 2018
Unprompted review
Rated 4 out of 5 stars

Melissa was a terrific sales person

Melissa was a terrific sales person. Her architectural backround was an added bonus, and proved very helpful in my decision process. I’m very happy with the patio furniture I purchased. Expensive, but i saw it’s high quality as a 1 time purchase. F H is a very nice store with attentive and friendly staff.

8 June 2018
Unprompted review
Rated 5 out of 5 stars

Fire House is a pleasure to work with

Fire House is a pleasure to work with. We have bought a whole patio's worth of pieces over the past 5 years and have loved what we have gotten. They have a great delivery service and if there were ever a problem with the order, it was corrected easily!

8 June 2018
Unprompted review
Rated 5 out of 5 stars

Knowledgable sales staff

Knowledgable sales staff, great service, attention to the person not just the transaction. We shopped around and finally purchased a Saber grill - love it! I highly recommend The Fire House Casual Living Store.

8 June 2018
Unprompted review
Rated 5 out of 5 stars

Melissa was awesome

Melissa was awesome . She was Knowledgeable with a sharp eye . I bought a beautiful outdooor teak furniture set that I couldn't be happier with . Melissa was the reason I bought from Firehouse!

8 June 2018
Unprompted review

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