I took my Nissan Qashqai in today for a vehicle safety recall repair. The customer service from Fraser was excellent, making sure I had an office to work from whilst the work was being done. Slightly... See more
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My TMC messages stopped working. Having tried the Aldershot Nissan garage who were very unhelpful, Saying no contact with engineers or anyone who could help me ,unless I took the car to them. I con... See more
We purchased a Jaecoo from FG Barnes Guildford. Sadly i had small accident in the car and needed it to be inspected urgently. Fraser in the customer service department was excellent in making arrangem... See more
After a breakdown my car was taken to F G Barnes for repair. Although under warrenty my car company (Nissan) were absolutely useless when dealing with the problem. The staff at F G Barnes, particularl... See more
Company details
Written by the company
The FG Barnes Group offers a range of car brands in Guildford. Operating in the South East of England, offering new and used cars, as well as Aftersales and Motability.
Contact info
GU1 1RT, Guildford, United Kingdom
- fgbarnes.co.uk
3.1
Average
127 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Branch could not offer a fair deal on…
Branch could not offer a fair deal on the demo car I wanted to buy on the Saturday even though on the Sunday they reduced the price to a fair price. I was by then already positioned to buy from a different dealer when I saw the price drop online and went back to Barnes to buy. Not great Mangement.
When I collected the car they couldn’t find the second key for a couple of days. Not impressive.
Haven’t received a call after 2 weeks to ask if all OK ( it is) but left with feeling that not a valued customer.
22 January 2024
Reply from FG Barnes Group
Thank you Rob for your feedback, we're very sorry to hear you felt you had a bad experience with us. In regards to the 2nd set of keys we asked our manager to investigate into this further and this was a mistake on our side as the relevant 48 hour pre checks were not carried out properly. Please do feel free to get in touch with us on the following number 01483 882000 and we would be more than happy to listen to how we could improve for next time and make it a five star experience for you. Once again we do apologise and we hope to hear from you soon.
Manraj was really polite made us feel…
Manraj was really polite made us feel at ease offered us a warm drink talked things through regarding the Vauxhall Corsa, I would definTELY RECOMEND THIS COMPANY TO OTHER PEOPLE
30 January 2024
Reply from FG Barnes Group
Thank you Annie for your five star review, we're really happy to hear your experience here was made so welcoming and comfortable. Plus everything was explained well in regards to your options about the Vauxhall Corsa. We will be sure to pass your kind comments onto Manraj. Once again thank you for choosing FG Barnes Vauxhall Guildford! We hope to see you again in the near future!
Reply from FG Barnes Group
Thank you Richard for your four star review, we're very happy to hear you were looked after so well and that we were able to help you find what you were looking for. We will be sure to pass your kind comments onto the team. Once again thank you for choosing FG Barnes Guildford, hopefully next time we can make it a five star experience!
Reply from FG Barnes Group
Thank you Lynda for your four star review, we're very pleased to hear you were happy with the service you were given and that everything was explained to you correctly. We will be sure to pass your kind comments onto the team. We really do appreciate the feedback. Once again thank you for choosing FG Barnes Vauxhall Guildford!
Salesman's communication
Salesman's communication, knowledge and personability. The assistance in finding just the right car for my needs and budget. Speediness in making the finance and sale complete.
1 February 2024
Reply from FG Barnes Group
Thank you Cory for your five star review, we're very happy to hear we were able to help find the right car for you and that we could answer all your questions throughout the whole process. We will be sure to pass your kind comments onto the team. Once again thank you for choosing FG Barnes Vauxhall Guildford, we hope to see you again in the near future!
Amazing team who sorted everything with…
Amazing team who sorted everything with my new car very quickly. Would highly recommend.
18 January 2024
Reply from FG Barnes Group
Thank you so much Samantha for your very kind 5 star review! We are so pleased you had such a fantastic experience purchasing your new car with FG Barnes. We wish you many happy years of motoring.
Excellent experience
Very organised from start to finish. Honest and up front. Very approachable and you felt like you were working with everyone at the garage. Ian was fantastic.
24 January 2024
Reply from FG Barnes Group
Thank you so much Alison for your wonderful 5 star review. We really appreciate you taking time out of your day to write this, and we are so pleased you had such a brilliant experience with FG Barnes. If there is anything else we can help you with, please don't hesitate to get in touch with us.
Luca
Luca the staff member. He was just very kind, replied quickly without seeming pushy in any way. I was put off two other garages that had cars I was interested in but, I never even bothered to see them because of the way they spoke to me. I’ve recommended FG BARNES to a friend purely because of how Luca was to us.
17 January 2024
Reply from FG Barnes Group
Thank you Julie for your five star review, we are very happy to hear you were looked after so well and the whole process of choosing your new car was made easy for you. We're very glad to hear you would recommend us to other people. We will be sure to pass your kind comments onto Luca. Once again thank you for choosing FG Barnes Guildford, we hope to see you again in the near future!
very bad after sale care
I am dismayed by the after-sales customer support from Barnes Group, purchased a car back in November, with a condition if any problem raise I will not get involved with RAC warranty, everything should be done by FG Barnes and the sales representative assured me if this is what I wish then they will do it, they will pick up the car and deal with RAC warranty. now the car is having issues and they are refusing to commit to their deal.
22 January 2024
Unprompted review
Reply from FG Barnes Group
Thank you for your review, we're very sorry to hear you had such a poor experience with us whilst dealing with your car and going through the process of sorting your warranty. Please do feel free to get in touch with us on the following number 01483 885885 and we will be more than happy to discuss the matter further with you and find a solution. Apologies once again, we look forward to hearing from you.
Ian Burgess yet again was excellent he…
Ian Burgess yet again was excellent he kept me up to date with any updates on my vehicle. I only had to call if I had any questions & he answered them for me nothing was a problem for him
16 December 2023
Reply from FG Barnes Group
Thank you Karin for your five star review, we're very glad to hear that you had such an easy and positive experience with us and that we could answer all your questions. We will be sure to pass your kind comments onto Ian. Once again thank you for choosing FG Barnes Vauxhall Guildford, we hope to see you again in the near future!
I found them to be very polite and very…
I found them to be very polite and very professional, but car is supposed to come with two working keys One set of keys does not work. This is now been over four weeks and I’m still waiting for the second set of keys.
9 January 2024
Reply from FG Barnes Group
Thank you Stephen for your feedback, our service team and managers have investigated into this for you and have confirmed that 2 working key's were provided for you. However, we do have a set on order for you which has been communicated to you already by our service team. Please feel free to get in touch with us on the following number 01483 885885, if you would like to discuss the matter further and a member of our team will be able to assist.
I had a great experience and found my…
I had a great experience and found my desired car hassle free. Good service all round . Well done .
10 January 2024
Reply from FG Barnes Group
Thank you Joseph for your five star review, we're very happy that we could help you find your ideal car and your overall experience with us was positive. We will be sure to pass your kind comments onto the team. Once again thank you for choosing FG Barnes Guildford, we hope you enjoy your new purchase!
Luca - highly recommended
Highly recommend Luca who had endless patience as I completed my purchase over the phone.
Thank you :-)
This is the highest level review I give as I believe we are all constantly growing and improving and need something to aim for.
8 December 2023
Reply from FG Barnes Group
Thank you Vicky for your four star review, we're very glad to hear that you were able to find the right vehicle to suit you preference. We will be sure to pass your kind comments onto Luca. Once again thank you for choosing FG Barnes Used Cars, hopefully next time we can make it a five star experience!
I had a fantastic experience with FG…
I had a fantastic experience with FG Barnes Group Nissan Guildford. The team helped us purchase our dream Nissan Qashquai . From the moment we walked into the dealership, the team were attentive, knowledgeable, and went above and beyond to ensure we got the perfect vehicle for our needs. The team patiently answered all of our questions, explained the features, and even took the time to demonstrate how everything worked. Sales team professionalism and friendly demeanor made the entire process enjoyable. I left the dealership with my Nissan Qashquai and a big smile on my face, all thanks to this exceptional salesman's dedication and expertise. I highly recommend them to anyone in search of a great car-buying experience!
16 December 2023
Reply from FG Barnes Group
Thank you very much for your kind five star review, we're very happy to hear that you were able to find the right car and that all of your questions were answered. We will be sure to pass your kind comments onto the sales team. Once again thank you for choosing FG Barnes Nissan Guildford, we hope you enjoy your new purchase of the Nissan Qashqai. We hope to see you again in the near future!
Well it was all down to Ian Burgess
Well it was all down to Ian Burgess. He was amazing from start to finish. Made the whole process enjoyable, easy to understand and he’s a very personable and professional guy, a true gentleman and I would recommend anyone who wants a Vauxhall to ask for him.
10 January 2024
Reply from FG Barnes Group
Thank you Jon for your five star review, we're very happy to hear the whole process was made easy for you and that all your questions were answered. We will be sure to pass your kind comments onto Ian and we're very glad to hear you would recommend us. Once again thank you for choosing FG Barnes Vauxhall Guildford, we hope to see you again in the near future!
Nissan Barnes Guildford poor service
We have had a really poor service from Nissan Barnes Guildford. We put our trust in their services which has not only resulted in continued problems with our car but additionally extremely poor treatment from the manager (Vicky T).
Agreeing having work completed on our car we obviously had a few questions to find out the condition and what we were paying over £500 for. Vicky had no time to explain, repeatedly telling us she had other customers to deal with.
£680 later were still having issues with our car- I have to make several attempts of pressing the starter button before the engine turns on. I was told this was normal and if I want the car looked at again I will need to pay another £130 diagnostic fee.
Getting the car to start was the problem we had when we first took the car to Nissan barnes. We was told there was a water leak and due to the car heating up it shut down. Nissan barnes couldn’t turn the car on so they contacted us and told us we needed a new thermostat which needed to be done to even be able to switch the car on- we was therefore charged £550 plus £130 diagnostic fee. Following this, we was told all had been fixed, collected car, drove out and shockingly the next day it wasn’t starting again. We returned car, told it could need a new engine for £5000. This caused me alot of worry as we can’t afford to pay this. Spoke to the mechanic who reassured us it didn’t need a new engine (Nissan shouldn’t have put this on our evaluation form!) and it was just the ignition that needed fixing. I needed reassurance as I couldn’t have the car break down with my two year old and as I’m 30 weeks pregnant.They said they would keep the car and do serveral tests- they then reassured us car was fine. We took the car back and it failed to start again. Rang Nissan Barnes who told us this was a different issue and if we wanted them to sort it we were required to pay another £130 diagnostic fee!
Never knew this was a different issue let alone having to pay a separate diagnostic fee for them to even investigate further an issue that was already there when we took the car in the first time!
29 September 2023
Unprompted review
Reply from FG Barnes Group
Thank you for your feedback Natalie - firstly our apologies for any inconvenience that you feel has been caused to you. This is never our intention as our customers are incredibly important to us. We have spoken with the Leadership Team at FG Barnes and asked them investigate this issue.
Our understanding of the situation is that in early September, the car was recovered to us as it was shaking when being driven. The car was diagnosed as requiring a water outlet housing for the coolant system. This was replaced and the car was tested and then collected by you.
Two weeks later, the car came back in as it had an intermittent starting fault. The vehicle was driven to us, we carried out a software update, charged the battery overnight and tested the vehicle - the vehicle started each time. This work was carried out free of charge. This issue was not related to the water outlet housing issue that the vehicle came in for originally.
Given the above information, we feel we have acted with all due care and diligence when the vehicle has been in for repair, including completing a software update, battery charge and testing free of charge.
We are able to take the vehicle in for further diagnosis for the stop start fault, however as this fault is intermittent, and as we have not experienced the fault when testing, we would have to do further diagnosis which is chargeable – this option has been offered to you.
We also appreciate that you are a repeat customer and we have completed work for you before free of charge – we hope to see you again in the future so we can assist you with all your vehicle needs.
Bought a used MG from these guys
Bought a used MG from these guys, great experience,best trade price for my old car, George Hunt you worked your Magic, no pressure selling, totally pleased with the experience.
17 June 2023
Unprompted review
Reply from FG Barnes Group
Thank you Derek for your five star review, we're very glad to hear you had such an easy and positive experience whilst choosing your new vehicle. We will be sure to pass your kind comments onto George and the rest of the team. Once again thank you for choosing FG Barnes MG, we hope you enjoy your new purchase of one our used MG's.
I would give 0 stars if I could
I would give 0 stars if I could. Their customer service is appalling, left several messages and phone calls for the service manager (Nathan Bye) to call me back - still waiting!
After a cock up that they are at fault for they refuse to take responsibility. They don’t know how to service Vauxhall cars, if you value your car at all I wouldn’t take the risk!
31 May 2023
Unprompted review
Reply from FG Barnes Group
Thank you for taking the time to send us this feedback Rachael – we are really sorry that you feel that you have had a negative experience at FG Barnes.
We passed your feedback onto the Service team at Vauxhall Guildford – they have been in touch with you via email.
As we have not serviced your vehicle for the past few services, Vauxhall Customer Care will need to cover the issue with your previous service and therefore we cannot take any further action on this matter.
We do hope that Vauxhall Customer Care can resolve this for you and hope you will consider servicing your vehicle with us in the future.
Grace at Carsave FG Barns was so…
Grace at Carsave FG Barns was so helpful, friendly and professional I couldn’t ask for more 100+%
5 May 2023
Unprompted review
Reply from FG Barnes Group
Thank you Julia for your five star review, we're very happy you had a positive experience whilst visiting Car Save Group Guildford. We will be sure to pass your kind comments onto Grace!! Once again thank you for choosing Car Save Guildford!!
Worst car dealer experience ever
Worst car dealer experience ever. Had to take my vauxhall to dealer since it had a complicated fault which my local garage could not fix. Explained the problem upon dropoff and faults were noted on the form. Informed the team I was NOT interested in general checkup just wanted the fault repaired. Waited until late afternoon, they didnt bother to call me so I called them. They had done general checkup and hadnt really looked at the fault but said it was probably caused by the thermostat which they could replace for £350. Too car back to my local garage where the very competent guy was very doubtful about the thermostat being the cause but had it replaced anyway for less than half the money. It didnt make any difference with the fault and had nothing to do with it.
18 January 2023
Unprompted review
Reply from FG Barnes Group
Good afternoon, Paul. We are so sorry that FG Barnes could not resolve your issues to match your expectations. As a rule of procedure, we carry out our own diagnostics to verify issues stated by other garages. This being said your thermostat housing was cracked and needed repairing be continue further checks. I can only apologise there was a breakdown in communication on our behalf as a company. Hopefully we get a chance to change your mind in the future with a new outlook on our business.
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