Fetch Pet Health Reviews 62

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its supportive and helpful service, highlighting the ease and speed with which claims are honored. Many people appreciate the user-friendly app, which simplifies the claims process and offers peace of mind during stressful times. The staff and customer service are frequently described as friendly, caring, and efficient, making interactions pleasant and reassuring. However, some customers mentioned that the company seemed to anticipate issues with older pets, conducting deep dives into previous vet visits once pets reached a certain age, which they felt was triggered by their pet's age and routine vet inquiries.

What people talk about most

Service

Consumers find service to be positive, highlighting the comprehensive care and support provided. Many... See more

Claim

Users describe positive interactions with claim processes, frequently highlighting their ease and efficiency.... See more

Staff

People report positive experiences with staff, highlighting their responsiveness, helpfulness, and genuine... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the team's helpfulness and... See more

Application

Customers had positive experiences with the app. Reviewers consistently praise its ease of use, intuitive... See more

Based on these reviews

Rated 5 out of 5 stars

Our poor little 18-month-old bulldog hasn’t had the best start to life, needing five surgeries in just one year. We are so grateful we signed up with Fetch Insurance. They have been nothing but suppor... See more

Company replied

Rated 5 out of 5 stars

Fetch SERIOUSLY earned our loyalty. After a vv scary flipped (!!!) car accident with Darius, Fetch really came through. The app is super easy to use (love how you can upload a video of your pet runn... See more

Company replied

Rated 5 out of 5 stars

We’re very thankful for Fetch during a really scary time for us and our cat, Penguin. He suddenly had blood in his urine, and with our regular vet unavailable, we had to rush him to emergency care. Kn... See more

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Rated 5 out of 5 stars

If Archie could type, he’d be paw-slamming 10 stars out of 5 for Fetch right now 🐾⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️. Everything is super easy to follow, their customer service is friendlier than a Labrador at the... See more

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Rated 3 out of 5 stars

Update on Review: Fetch reached out and I have been told they have removed many of the restrictions placed on our cover. I will still need to go and get his teeth checked out as apparently there... See more

Company replied

Rated 5 out of 5 stars

Fetch is affordable and easy to make a claim through their app. I'm so glad I changed to Fetch from another insurer for my mini fox terrier and Golden Retriever. I don't need to worry if they have an... See more

Company replied

Rated 5 out of 5 stars

We are so impressed with Fetch Insurance. Their quick and efficient service has been just been amazing. Our little dog needed a quick admission for a procedure and Fetch Insurance was so helpful and a... See more

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Rated 5 out of 5 stars

Xena has been with fetch since she was 8 weeks old. We needed to use fetch for emergency surgery and fetch were so easy to deal with. They approved each claim usually within a timely manner and the mo... See more

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Rated 5 out of 5 stars

I recently had to make my first claim for my cheeky cat Quincey after she snuck into my sewing room and chowed down on a spool of thread- and thankfully the experience with Fetch was seamless! I w... See more

Company replied

Rated 5 out of 5 stars

WOW. That’s all I can say. 7 month old puppy had liver issues, so many tests & a CT Scan which had me in the hole for more than $4000.00. Fetch covered everything. What’s more, I was dreading “texting... See more

Company replied

Rated 5 out of 5 stars

I moved to Fetch from another well known pet insurance company and I’m so happy. I’m saving myself thousands per year. I have claimed multiple times for my dogs and have had no issues. I love using th... See more

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Rated 5 out of 5 stars

We truly can’t recommend Fetch Pet Insurance enough. With three dachshunds, having the right cover isn’t optional for us — it’s essential. In May 2025, our sweet boy Jasper was diagnosed with I... See more

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Rated 5 out of 5 stars

Working in the animal industry I have seen my fair share of insurance companies! First time with Fetch which one of my newest family members. The claims process was so easy, quick and put your mind at... See more

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Rated 5 out of 5 stars

Switched all 5 babies to fetch this year. The price and value of coverage is just excellent. The claims process was also easy as I found out when my girl Ava had to go to emergency and payment came th... See more

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Rated 5 out of 5 stars

I first signed up to Fetch Pet Insurance in August 2024 when bringing my new puppy home and I can’t recommend them enough! This year has been a ruff one for us. Honey, my one year old cocker spanie... See more

Company replied

Rated 5 out of 5 stars

Only 5 stars will do for this great pet insurance. Buddy had a sudden seizure and Fetch approved the claim immediately and reassured me he would be covered should there be any ongoing issues. Their co... See more

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Rated 5 out of 5 stars

Fetch has been wonderful and I would rate them 5 stars or more Their customer service is wonderful and im very grateful for their wonderful support and their caring for Eli and myself Would recomme... See more

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Rated 5 out of 5 stars

We have used fetch for our three dogs over the past 3 years now and have nothing but positive things to say. The claim process is easy and the peace of mind we have from having cover is priceless

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Rated 5 out of 5 stars

Best pet insurance partner for sure. Extremely easy to use app, no bugs at all, really fast customer service. Also paid out our claim within a week.

Company replied

Rated 5 out of 5 stars

My little doxie Evie had to have major back surgery. Fetch were amazing. Open communication, quick resolution, offered sympathy and understanding. Seriously so happy with the process. Thanks. Kristy P... See more

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Rated 5 out of 5 stars

After having bad experiences with a previous insurer I did a lot of research on the best insurer for my new fur baby Tova. After seeing the great scores on productreview.com.au, I went with... See more

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Rated 5 out of 5 stars

A Pet Insurer like none you've experienced before. Even more friendly and caring for our animal friends than RSPCA or Medibank private or others in my personal experience and dealings with them . Kin... See more

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Rated 5 out of 5 stars

When my dachshund Dax was diagnosed with IVDD, I was heartbroken and completely overwhelmed. It was such a scary time, and the last thing I wanted to worry about was how I was going to afford hi... See more

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Rated 5 out of 5 stars

Great to deal with, the ladies have always been great to me and Frankie as well as being very understanding. I switched from my previous insurance over to Fetch!

Company replied

Rated 5 out of 5 stars

I’ve had a really positive experience with Fetch Pet Insurance. The team is super responsive and communicative! Additionally claims been simple to submit through the app, and reimbursements we... See more

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Rated 5 out of 5 stars

Really fast and helpful communication, great app that's easy to use, very upfront about what is covered and when.

Company replied

Rated 5 out of 5 stars

Fetch has been incredible. The ease of using the app and the prompt replies are fantastic. We recently had to make a claim and it was seamless. Cannot rate them high enough

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Rated 5 out of 5 stars

Fetch have been great to deal with. I have my 4 cats insured and recently had to make a claim for my ragdoll, Jack. They sorted the claim out so quickly and it was nice to hear directly from the team... See more

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Rated 5 out of 5 stars

Easy to reach support. Responsive. Timely processing of the claim. Great app.

Company replied

Rated 5 out of 5 stars

Great value and customer service! Great and easy to use app

Company replied


Company details

  1. Pet Insurance Company
  2. Insurance Company

Written by the company

Hey there, we're Fetch Pet — vets, data whizzes, techies, and insurance experts changing the way we care for our pets. We’re building a subscription and accompanying app that brings together insurance, prevention, insights, and rewards to simplify pet health and help more Aussie pets thrive. And we’re just getting started. We’re backed by Aussie and international investors, including AirTree, vets, insurance CEOs, pet retailers, brand and marketing experts, start-up founders, and tech leaders. We have our own Australian Financial Services License (540762), and we’re underwritten by Pacific International Insurance (ABN 83 169 311 193).


Contact info

4.8

Excellent

TrustScore 5 out of 5

62 reviews

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Rated 5 out of 5 stars

Fetch has made Pet insurance easy

Really love how easy Fetch has made insurance. The App makes cover completely transparent and claims super easy.

15 August 2023
Unprompted review
Fetch Pet Health logo

Reply from Fetch Pet Health

Thanks so much Scott! Super happy to hear our app is hitting the mark. Let us know if you have any more feedback for what we can build next!

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