Our poor little 18-month-old bulldog hasn’t had the best start to life, needing five surgeries in just one year. We are so grateful we signed up with Fetch Insurance. They have been nothing but suppor... See more
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Based on reviews, created with AI
Hey there, we're Fetch Pet — vets, data whizzes, techies, and insurance experts changing the way we care for our pets. We’re building a subscription and accompanying app that brings together insurance, prevention, insights, and rewards to simplify pet health and help more Aussie pets thrive. And we’re just getting started. We’re backed by Aussie and international investors, including AirTree, vets, insurance CEOs, pet retailers, brand and marketing experts, start-up founders, and tech leaders. We have our own Australian Financial Services License (540762), and we’re underwritten by Pacific International Insurance (ABN 83 169 311 193).
Australia
Fetch offer a comprehensive pet insurance cover with no catches. Everything is up front and easy to understand. The app is brilliant and the claims process is so easy and quick. They communicate promptly through the app and are super friendly. I’ve had another pet insurance previously and this one is way better.

Reply from Fetch Pet Health
I have had a pleasant experience with fetch, very prompt at replying to messages. They have worked very fast with the claim process. I cannot fault them I’m so impressed will be switching my other pet across to fetch aswell.

Reply from Fetch Pet Health
So fast! So friendly and kind! Sooo happy I pay $67 and now don’t have any excess! Claims and 80% refunds are processed SO fast! Thanks to Fetch, I don’t hesitate to take my angel to the vet knowing I’m covered!

Reply from Fetch Pet Health
So far Fetch have been so incredible! This is my first dog and experience with a pet insurance company and I’m so glad I went with them. The process is so easy through the app and they are soooo fast at responding to any queries and reimbursing costs (same day)!

Reply from Fetch Pet Health
Great service and super efficient app for making claims. Highly recommended!

Reply from Fetch Pet Health
Fetch has been nothing short of amazing. My chihuahua needed surgery for patella luxation and they have made the experience stress free from beginning to end. When your pet needs medical care fetch makes it easier to concentrate on their recovery stress free without worrying about the financials. You can also apply for pre approval so you are informed of eligibility before treatment. I’m so impressed with fetch and how they handled my surgical claim I have moved my cat to fetch now as well. My animals deserve the best of everything and I wouldn’t change insurers because Fetch is the best. The staff at fetch are experienced in the veterinary industry and will help you as much as they can.
Thank you Fetch team for the excellent service you have given me.

Reply from Fetch Pet Health
Claims were easy and helped during difficult time with the loss of my baby boy

Reply from Fetch Pet Health
Fetch are quick to reimburse treatments and are always checking in on how my dog is going.

Reply from Fetch Pet Health
I have been with insurance companies before but they only treat you as a number but Fetch treats you like a friend. I love how they care and bend over backwards to make sure that the process is easy and stress free for you and your furry friend. The service I received in the last 2 days was exceptional and I will always be grateful. Im with Fetch for life and I highly recommend them to everyone.

Reply from Fetch Pet Health
My dog had the worst surgery complications and ended up in Animal Hospital after knee surgery with pneumonia and gastroenteritis, he was so unwell. Feeding tube, oxygen tube and a lot of pain medication and worry. Fetch have been the best support, totally went far and beyond to help. A special thanks to Emily for helping with my claim. Thanks Fetch, you are the best ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Reply from Fetch Pet Health
Fetch staff were so friendly and quick to respond to our claim! Very pleasant and understanding.

Reply from Fetch Pet Health
Great experience, claimed multiple times for multiple pets, always an easy process 🤩

Reply from Fetch Pet Health
Quick claims, app is great, customer service are helpful & responsive. I’ve been with Fetch for 1 year & had 2 claims. Nothing but positive experiences. I wish all my pets were with Fetch.

Reply from Fetch Pet Health
This pet insurance is the best pet insurance I found. I was originally with a big company and they messed me over. I’m so happy I found Fetch and am never changing. Would 120% recommend to everyone

Reply from Fetch Pet Health
Easy to lodge the claim. Claim processed and paid in less than 24 hours. Would be a bonus for me if Fetch were in Gap Only, as my vet would then be able to process the claim.

Reply from Fetch Pet Health
Being a relatively new company I had some questions before we decided to sign up. Annie was very helpful with every question I had, it felt very much like a personal experience and you could tell they care very much about their customer satisfaction.
After hours of research I honestly haven't come across another company that provides such comprehensive coverage and their PDS is really simple yet easy to understand, which was perfect for me after reading through countless pages of PDS from their main competitors!
I'm tipping this company to do great things over the next few years and they will blow other pet insurance providers out of the water. I will provide an update should we need to make a claim in the future.

Reply from Fetch Pet Health
Signed up to Fetch as it offers great customer service and personalised care, beyond just pet insurance. I found it good value too. Happy to know my puppy will be well looked after. 🐶❤️

Reply from Fetch Pet Health
Really pleased with the switch to Fetch so far. Better value cover, and you can actually understand it. Customer support was super knowledgeable (and local) when I had a query via the app. And love that they sync up with my vet so admin is all sorted ahead of time. Recommended.

Reply from Fetch Pet Health
I’ve been looking for pet insurance for a while Fetch is the first that I feel really cares about your pet. The sign up was super easy and the cover was great for the price. Thank you Fetch team!

Reply from Fetch Pet Health
The personalized experience with Fetch gives me a genuine sense of confidence that my boy Rudy will be well taken care of. Super easy to setup my policy through the Fetch app, plus easy to register Rudy’s vet history for waiting period waivers and fast claims. Charlotte was delightful to deal with through the live chat.
I haven’t used Pet Healthline yet, but I didn’t even have this option with my last pet insurer so big ups to Fetch for this feature! Fetch feels like it’s been been built by a bunch of folks that truly love pets and genuinely understand why and how important they are to us.

Reply from Fetch Pet Health
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