Wanted to re-order 4 sets of lights. O add to our existing set. Spoke to the gentleman and explained I don’t have the boxes anymore. Gave a few details and hey presto he got the original order from ov... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent lights with a rubber weather sealing gasket around each bulb. Add a plug in dimmer and you can set the level easily. The bulbs have also lasted extremely well. Good company, swift delivery... See more
Company replied
Great quality - thick rubber cable and rubber waterproof holders and good plug. UK manufactured too. Light years ahead of the cheap Chinese rubbish sold on Amazon will work out much cheaper over a 3 -... See more
Company replied
First of all the product is amazing. But due to some high winds some of our bulbs ended up smashed against the wall (more our fault to bad positioning). We order some new one, which we're dispatched q... See more
Company replied
Company details
Written by the company
Our mission is to provide high quality Festoon Lighting systems to brighten any event, business or home. Made in the North West of England, our fantastic range of indoor and outdoor lighting features our own brand of high quality made to measure festoon lighting, as well as easy to install connectable sets from market leading brands. Specialising in bespoke work, we pride ourselves on our customer service to ensure we can design a festoon lighting system that meets your exact requirements.
Contact info
Astley Lodge, 2 Queens Road, PR7 1JU, Chorley, United Kingdom
- +44 (0)1257 795186
- info@festoonlighting.com
- festoonlighting.com
4.8
Excellent
230 reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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Lights are bright and look amazing
Lights are so Bright and look amazing. Was a bit fiddly getting them working as they need to be very tight in place.
Great customer service.
22 August 2023
Reply from Festoon Light
Hi Theresa, thank you for your kind review. Yes we got there in the end and i am very pleased that they look great for you.
As before, if you need anything please do not hesitate to contact us! :)
Reply from Festoon Light
Thank you Chris, this is much appreciated!
Good company to deal with
Item arrived on time and well packaged. Haven’t opened the box yet
2 August 2023
Great company
Great company, alway use them for out clients when it comes to Festoon lighting!
18 July 2023
Reply from Festoon Light
Thank you Hendrik, we really appreacite your kind words and loyalty to us. Whnever you need anything please just let us know. Josh.
Very helpful and knowledgeable
I was finding it impossible to get an extension cable for my current lights bought elsewhere. Festoon Lighting were incredibly helpful and managed to find the part I needed. It was only a small purchase but I’ll definitely use them again when hopefully I can repay their great support.
13 July 2023
Reply from Festoon Light
Hi Ben, thank you for taking time to review our service with your kind words! We really apprecaite that. We will always help where we can. If you need anything from us please let me know. Thanks again! Josh
Great company to buy from
Great company to buy from. Excellent customer service and lightning fast delivery times
12 July 2023
Reply from Festoon Light
Thank you, Gary. Your kind words mean a lot to us!
Great company, would highly recommend..
Order process was simple.
Communication from the supplier was faultless.
There was a delay of a few days in receiving my order and without any request from me, I was given an extra discount.
The product looks to be well made and top quality.
I will be definitely using them again.👍
11 July 2023
Reply from Festoon Light
Thank you! This is a great review and we are incredibly greatful to you for it. If you need anything else from me please let me know and we help you as we did before!
Kind regards, Josh
Josh was very helpful and got me…
Josh was very helpful and got me exactly what I needed at a good price. Would definitely recommend.
9 July 2023
Reply from Festoon Light
Ollie, thank you for your kind words. I really appreciate them. Josh
Great Quality and Service
Really responsive technical service to ensure I purchased the correct product.
Arrived the day after ordered, well packed robust product.
Bought 3off 5m lengths and installed the next day.
Unfortunately one length was faulty. Contacted customer service and a replacement was sent out the same day, no fuss no quibble!
Very rarely do i give 5 stars, however based on the quality of the product and the excellent customer service it is well deserved. Recommended!
25 June 2023
Reply from Festoon Light
Thank you for your kind words. We appreciate that so much! We try to offer the best customer service we can and if something goes wrong it down to us to make sure it gets sorted asap.
If you need anything else from us in the future, please do not hesitate to contact us. Thank you again, Josh
Great lights, great service!
Great lights, very prompt delivery and helpful customer service. Many thanks!
3 July 2023
Reply from Festoon Light
Hi Megan, thank you very much for your kind words! If you need anything please contact us and we will help as best we can
Reply from Festoon Light
Thank you Annette!
Great CS.
I bought 5 connectable festoon lights in 2020. Brilliant service, arrived quickly. I've had a few issues with them since my purchase, with the whole set and a couple more, all replaced without question. I have only had email replies from Josh who has always been professional and quick to respond.
10 April 2023
Unprompted review
Reply from Festoon Light
Hi Helen, thank you for the honest review! We will always look after our customers. Your kind words mean the world to us. If you ever need anything else please let us know - Josh
Festoon Light
Festoon Light, and Josh in particular, were really very helpful and professional. We had a problem with delivery, which was beyond their control, but they took over and dealt directly with the courier company to resolve. Would definitely recommend and will use again. Thank you.
25 June 2023
Brilliant lights
13 June 2023
Great service & help from Josh
Great service & help from Josh. Festoon lights are excellent quality
Highly recommend 👍
18 June 2023
Reply from Festoon Light
Thank you Juliet! We are extemely glad that you like them!
Please contact us should you need anything!
Super fast delivery for great piece of kit
Super fast delivery. A clearly well made and durable festoon harness. The bulbs we purchased took a little, but reassuring effort to insert into the harness, highlighting their waterproofness. I'm definitely contemplating more harnesses for other parts of the garden / patios.
12 June 2023
Reply from Festoon Light
Hi Stephen
Thank you for your kind review. Yes the bulbs certainly show their effectiveness against the elements when inside the 365 Harness.
If you need anything from us please do not hesitate to contact us.
Thank you! Josh
quick and efficient, good product
good product delivered quickly with excellent customer service when I had a query.
30 May 2023
Reply from Festoon Light
Hi Susan,
Thank you so much for your kind words!
We hope you enjoy your lights. If you ever need anything from us please email over
Kind regards
Josh
Helpful on the phone when I needed…
Helpful on the phone when I needed advice on what to order. Lights arrived quickly once the order was placed.
11 June 2023
Reply from Festoon Light
Hi Richard
Thank you for your review! We really hope you enjoy your lights.
If you need anything from us please dont hesitate to contact us.
Josh
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