While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being exceptionally quick and efficient, often highlighting the promptness of responses and the speed of service delivery. Many people also appreciate the helpfulness of the staff, noting their dedication to providing a high standard of service and ensuring a smooth process. However, some customers also noted issues with communication, mentioning a lack of clarity regarding required services and a perceived waste of time. A few reviewers also felt that the pricing for certain services was not competitive compared to other options.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the fast, reliable, and... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently report that their questions... See more

Price

Customers had positive experiences with price. However, some reviewers felt that the price to get an analyzer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a really positive experience with Recal from start to finish. From the very beginning, the team was incredibly helpful, responsive, and genuinely invested in making sure everything went smooth... See more

Company replied

Rated 5 out of 5 stars

I had a really positive experience with Recal from start to finish. From the very beginning, the team was incredibly helpful, responsive, and genuinely invested in making sure everything went smooth... See more

Rated 5 out of 5 stars

Easy to book in, dropped package at post office and delivered back to me Christmas Eve. I didn't expect it back until after Christmas. Couldn't have been more efficient. Exceptional service, thank yo... See more

Company replied

Rated 5 out of 5 stars

I have been using them for the past 5 years. They are the original people to do my machine calibration. They have the tools and machine. I will recommend them always. Received my testing machine in a... See more

Company replied


Company details

  1. Instrumentation Engineer
  2. Measuring Instruments Supplier

Written by the company

Market-leading calibration & repair solutions for all makes & models of electrical test & measurement equipment Free collection and delivery across the UK and a fast turnaround means that we have become 1st choice when a fast, reliable and value for money service is required. All certificates issued are traceable to national standards and our computerised certification system enables us to keep accurate records of all our issued certificates. All types of instruments can be calibrated from 18th Edition, RCD Loop, Insulation, PAT’s Multi Meters, Clamp Meters and Thermometers. We are constantly adding to our range of test equipment calibration services, If you have a specific requirement, JUST ASK! Our automated notification system will promptly notify you that your Instruments are due for re-calibration.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

217 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a really positive experience with…

I had a really positive experience with Recal from start to finish. From the very beginning, the team was incredibly helpful, responsive, and genuinely invested in making sure everything went smoothly. They took the time to explain things clearly and made the whole process feel much less stressful than I expected.
Communication was also excellent throughout. Any questions I had were answered quickly, and I always felt kept in the loop. It’s clear they take pride in their work and care about delivering a high standard of service.
Overall, I would highly recommend Recal to anyone looking for a professional, reliable, and detail-oriented team. I wouldn’t hesitate to work with them again in the future.

14 April 2026
Re-CAL Ltd logo

Reply from Re-CAL Ltd

Wow Miguel. That is an impressive review, detailed and full of honest content. We can't thank you enough for this great review and the time taken to write it. It really does mean a lot to me and my team. I personally reply to all reviews and this one was an absolute pleasure to do so.

Keep well and we very much look forward to caring for your tester again in the future.

Paul.

Rated 1 out of 5 stars

No one came to pick my MFT up.

No one came to pick it up,nor did I receive a call to arrange a time and date to pick it up. I cannot find any email correspondence requesting me to make contact to arrange the pick up.

29 March 2026
Re-CAL Ltd logo

Reply from Re-CAL Ltd

Hi Sam. We are sorry that you seem to have had a bad experience. We wish you had simply contacted us rather than immediately leave a poor review as we pride ourselves on a 5 star service. The calibration journey is clearly explained on the site. After booking, a link to Royal mail is sent to you to allow you to drop off at the post office or ask for a pick up. Did this not happen for you?, did you maybe check your spam emails?. We are happy to refund you, or you can call us to help where we can simply send the collection link to your email. Please get in touch and we will take the next step accordingly without issue.

Paul

Rated 5 out of 5 stars

Very well organised and quick

Very well organised and quick. Definitely will use them again!

6 April 2026
Re-CAL Ltd logo

Reply from Re-CAL Ltd

Hi Stanley. Thank you. That's a great review and it means a lot to us.

Keep well and see you next time.

Paul.

Rated 5 out of 5 stars

Easy to send tester by post and quick…

Easy to send tester by post and quick turn around ☆

25 March 2026
Re-CAL Ltd logo

Reply from Re-CAL Ltd

Hi Leslie. Thank you for taking the time to review us. Your 5 star review means we work hard to get things as right as possible. It means the world to us.

Keep well.

Paul

Rated 5 out of 5 stars

Quick turn around…

Very straight forward dealt with quickly and had someone at the end of the phone who knew what he was talking about.

9 March 2026
Re-CAL Ltd logo

Reply from Re-CAL Ltd

Hi David. Thank you for your kind words. We very much appreciate them.

Keep well

Paul

Rated 5 out of 5 stars

Excellent so efficient and quick to…

Excellent so efficient and quick to receive re calibrate and return my equipment.
Will use again next year

5 March 2026
Re-CAL Ltd logo

Reply from Re-CAL Ltd

Hi Dorothy. This is a lovely review. Thank you so much for taking the time to write it, it means a lot to us.

Paul.

Rated 5 out of 5 stars

So straightforward

So straightforward. Excellent service

17 March 2026
Re-CAL Ltd logo

Reply from Re-CAL Ltd

Thank you Mr Harvey. Your 5 star review makes us all smile. We are happy that you're happy. Keep well.

Paul.

Rated 5 out of 5 stars

Incredibly quick

Incredibly quick, answered my queries

12 March 2026
Re-CAL Ltd logo

Reply from Re-CAL Ltd

Thanks Pia. We love great feedback. Thank you for taking the time to review us.

Paul

Rated 5 out of 5 stars

I have been using them for the past 5…

I have been using them for the past 5 years. They are the original people to do my machine calibration. They have the tools and machine. I will recommend them always. Received my testing machine in a proper condition. I am very please with their service.

4 March 2026
Re-CAL Ltd logo

Reply from Re-CAL Ltd

Hi Sudesh. Thank you so much for your loyal custom and your kind words. What a lovely way to start the day.

Be well. 😊

Rated 2 out of 5 stars

Time wasted and lack of information and far to expensive for what’s required

Calibration was required was told a week later it was required for service package of which was then agreed as they already had my analyser. Later they informed me 9 days later that I need to make the payment for the item to be sent back which was agreed however took long for them to send the payment link which was then done after a phone call to them. Then item was sent back with few spares and and batteries replaced. No actual paperwork confirming what service has been done.
Time wasted and lack of communication is bad and price to get analyser calibrated through them is a waste when you can go direct to KANE

7 February 2026
Re-CAL Ltd logo

Reply from Re-CAL Ltd

Hi Mr Chaudhury. We are sorry you did not find our service net your expectations. The time scales involved were due to us working with Kane on your tester and the time to quote for the service as we were advised. We have a very close relationship and friendship with Kane. We feel the delay was in the quotation and go ahead process. We will take your comments on board of course and always aim to improve in all areas.

Keep well.

Rated 5 out of 5 stars

Good service, good value

Prompt service and turnaround, fair price for calibration work.

11 February 2026
Re-CAL Ltd logo

Reply from Re-CAL Ltd

Hi David. Thank you for your kind review. It really does mean a lot to us and we are glad you are happy with our service. Keep well and we hope to see you again next year.

Rated 5 out of 5 stars

Very efficient service

Very efficient service. Picked up, calibrated and returned equipment in just a few days

22 January 2026
Re-CAL Ltd logo

Reply from Re-CAL Ltd

Thank you Kevin. We are super busy at the moment, so to still make our customers happy means even more. Keep well.

Rated 5 out of 5 stars

Very Efficient Service

Great clear website. Simple and straightforward process and very efficient.

20 January 2026
Re-CAL Ltd logo

Reply from Re-CAL Ltd

Hi Richard

Thank you for your very kind and positive review. It is very much appreciated as is your time to write it. We hope to see you back with us again.

Keep well.

Rated 5 out of 5 stars

Fast

Fast, reliable, and efficient service. I will definitely use it again.

20 January 2026
Re-CAL Ltd logo

Reply from Re-CAL Ltd

Hi Gerry

Thank you for your very kind and positive review. It is very much appreciated as is your time to write it.

Keep well.

Rated 5 out of 5 stars

Quick turn around

Quick turn around. Reasonably priced

6 January 2026
Re-CAL Ltd logo

Reply from Re-CAL Ltd

Thank you for your kind review Diane. It means a lot to us.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look