Ferryscanner Reviews 3,960

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 549 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, with many praising the staff for their helpfulness, efficiency, and positive attitude. People found the booking process to be smooth, easy, and well-organized, appreciating the clarity of the platform and the quick resolution of issues. However, some people were dissatisfied with the website, finding it clunky or noting that it sometimes displayed additional charges not present on other sites. A few customers also mentioned difficulties with the chat function and experienced problems with booking modifications or tickets not being recognized by ferry providers.

What people talk about most

Booking process

Clients share ambiguous opinions on the booking process. Many reviewers found the booking process easy,... See more

Staff

Consumers find staff to be positive. Many reviewers praise the staff for being helpful, efficient, and... See more

Service

Users describe positive interactions with service, highlighting the kindness, professionalism, and efficiency... See more

Customer service

Customers generally report positive experiences with customer service, highlighting fast, efficient, and... See more

Website

Reviewers highlight ambiguous aspects of the website. Some customers found it easy to navigate, with clear... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good website with plenty of choice but the website says there may be an additional charge from Ferryscanner - the actual amount only appears on the payment page - more than 15% . Other sites off a muc... See more

Rated 4 out of 5 stars

I was able to book fairly quickly but (and I don't normally post negative reviews, but you did ask me to review you...) the website is a bit clunky. Also, the App is a great idea but the booking can't... See more

Company replied

Rated 4 out of 5 stars

We contacted Ferryscanner. At first we didn’t have contact with a person but with the chatbot. It was a little bit difficult to get to a real person. But as soon as we got in contact with Aggelika she... See more

Rated 5 out of 5 stars

I had an issue due to a strike in Greece , travelling from Piraeus port to Syros resulting in a cancelation . Zoe and Irini took the issue in their hands since the Seajet company I was traveling with... See more

Company replied


Company details

  1. Travel Agency
  2. Ferry Service

Written by the company

Ferryscanner is your go-to platform for ferry bookings, offering a seamless experience to travelers worldwide. With access to thousands of ferry routes and hundreds of ports, we provide real-time pricing and availability, so you can easily compare and book ferries from any device. Whether you're setting sail for the gorgeous Greek Islands, venturing to Italy's idyllic destinations, or exploring other hidden gems around the world, Ferryscanner connects you to top ferry operators, guaranteeing great value and convenience. Our intuitive booking platform and mobile app (available for both Android and iOS) make planning your next adventure effortless. Download the app from the Play Store or App Store to access ferry bookings on the go and stay updated with the latest offers. We ensure a smooth and straightforward process, so your journey begins with a smile. Trusted by countless travelers, Ferryscanner combines cutting-edge technology with personalized service to make every trip memorable. For any inquiries, please contact the Ferryscanner support team via our website's live chat or write to us via Instagram/Facebook. Let us be your travel partner, bringing you reliable ferry crossings, competitive prices, and unforgettable travel experiences.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

The website is very badly set out

The website is very badly set out, I made a booking only to find out that I had not booked a car on the same booking. The price was correct for a car and passengers but it would appear that it’s just for a foot passenger so I would not recommend this company at all steer well clear

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Such a positive experience

I booked multiple tickets via Ferryscanner and was really impressed by the options, the transparency and the ease of the whole process. Each step of the way was well organised, clear to follow and user friendly. One of our ferry trips was cancelled. Upon contacting Ferryscanner, Irini arranged new tickets on the same day without any further charges. Such a positive experience and relieved all stresses as a result of the cancellation. I would highly recommend and will definitely use Ferryscanner again!

1 April 2026
Unprompted review
Rated 1 out of 5 stars

I had the worst experience possible…

I had the worst experience possible with Ferryscanner. My ferry was cancelled due to bad weather, and Ferryscanner failed to even notify me. Their app still showed the departure as 'on time' while I was standing there with a cancelled trip.

Even though I paid extra for the FLEXI package, their support was useless. They tried to push me back and forth between the ferry companies instead of helping me. I had to fight for my own rebooking and compensation directly with the carrier.

Unreliable, unprofessional, and a complete waste of money. If you want to actually reach your destination, book directly with the ferry line and stay away from this agency. Never again!

1 April 2026
Unprompted review
Rated 1 out of 5 stars

I paid 135 euro for 3 tickets…

I paid 135 euro for 3 tickets Mykonos-Naxos, but I recieved mail that boat is cancelled. So I asked the annulation and I received the refund of 108 euro. I am loosing 25 euro and it is not my fault that boat is cancelled !!!

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

I made a mistake and contacted Customer Services. They were very speedy in replying and very helpful. My mistake cost me shed loads of money but it was my fault not theirs.
I can't fault their service.

25 March 2026
Unprompted review

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