Had to wait 3-4 months for a re-loan even though system error didn't debit my account, it was considerate that I defaulted on my loan payment. Never have missed a payment. A missed payment not... See more
Company replied
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See what reviewers are saying
This company would be 5 stars if it did not take so long for them to “receive” payments. I find myself getting worried and constantly checking when it comes down to my last payment to make sure it has... See more
Company replied
Regular rates. Service could be better. I hope I will never need you again
Communication wasn't the most clear on their part, and I wound up becoming very anxious about late fees, because I couldn't get clear answers. Otherwise, it's a good enough service. The reps, while... See more
Company replied
Company details
Information provided by various external sources
Ferratum is an international provider of mobile consumer loans. As a pioneer in the field of financial technology and mobile lending, we have expanded our operations to 27 countries since 2005. At Ferratum, our mission is simple – to provide the best, fastest, and most user-friendly lending and banking services available with unsurpassed personal customer service. In Canada we started this mission in 2015, and continue to invest and improve to serve our customers better. To date we have served tens of thousands of happy Ferratum Family members.
Contact info
250 University Ave., M5H 3E5, Toronto, Canada
- 1-877-880-3099
- customercare@ferratum.ca
- ferratum.ca
3.0
Average
215 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very reliable and fast service
13 July 2017
Unprompted review
No troubles on getting a loan
13 July 2017
Unprompted review
Took over a week to get my money I had …
Took over a week to get my money I had applied for. After several email correspondences, the money was wired to the wrong account number twice after I had initially had specific information about the number.
13 July 2017
Unprompted review
Reply from Ferratum Canada
Hi there. I'm sorry to read about the experience you had with receiving your loan. I want to ensure you that we're reviewing your case internally and will improve this process based on your feedback.
We're always working hard to make sure our customers get their funds fast, and efficient.
Again, apologies about this not so great experience, and I hope you'll give Ferratum a try again in the future.
Ferratum Customer Care.
Great customer service and super fast …
Great customer service and super fast service
13 July 2017
Unprompted review
No nonense type of small loan thats …
No nonense type of small loan thats quick and easy - very positive experience and would recommend to anyone!
13 July 2017
Unprompted review
Transparent and fast and efficient …
Transparent and fast and efficient service. Highly recommend others to take a look-Swarna
13 July 2017
Unprompted review
Great loan company
Great loan company, but it needs to expand the loan products it can deliver. If longer term loans were offered it would be 5 stars because the application process is simple and effective, the delivery of funds fast.
Rate me a fan of Ferratum.
13 July 2017
Unprompted review
Reply from Ferratum Canada
Hi Paul, thanks for the valued information. Currently we're exploring ways to implement new loan products for our customers in the coming months, and hope you'll return to experience these changes we've been working hard on.
We're also a fan of Paul, too! :-)
Thanks for being a member of the Ferratum Family.
Ferratum Customer Care.
I am a repeat customer always good and …
I am a repeat customer always good and fast service. I would recommend ferratum to friends
13 July 2017
Unprompted review
Fairly easy process with adequate time …
Fairly easy process with adequate time to repay . Just wish there were other lower cost alternatives to be offered . 4 ⭐️⭐️⭐️⭐️
13 July 2017
Unprompted review
Awesome quick service
Awesome quick service. Will use again and recommend.
13 July 2017
Unprompted review
Great customer service!
13 July 2017
Unprompted review
Loan was hassle free
Loan was hassle free, I recommend ferratum for your next loan.
13 July 2017
Unprompted review
Great service..very quick and no issues.
13 July 2017
Unprompted review
I've had a few loans from Ferratum and …
I've had a few loans from Ferratum and to be honest, the service has improved a lot over time. If I apply outside of normal business hours, by 6 a.m. the next morning I have my approval and money by that evening. The added bonus is if you ask, they will allow you to pay the entire loan back 45 days later.
13 July 2017
Unprompted review
Reply from Ferratum Canada
Hi Alice,
Thanks so much for the great review. We're glad the improvements we've been working hard on are getting noticed.
Thanks for being a member of the Ferratum Family. Have a great day!
Ferratum Customer Care.
I have tried many payday loan …
I have tried many payday loan companies..all good experiences, but this company goes above and beyond expectation...my initial approval took a whole ten minutes..now reloans are done in less than five..deposit by the end of the day...I HIGHLY recommend Ferratum to anybody looking for a fair, honest, and very reputable company for payday loans..Dont look any further than Ferratum..the rest, do not simply compare
13 July 2017
Unprompted review
Reply from Ferratum Canada
Hi Stephany,
Thanks so much for the kind review! We're glad the improvements we've been working hard on are getting noticed. We're glad you're a member of the Ferratum Family and hope to see you back soon.
Have a great day!
Ferratum Customer Care.
Yes I’m writing to let you know how …
Yes I’m writing to let you know how much appreciate the Outstanding customer service that your stuff provided me with chat support yesterday.
Thanks
Aziz
13 July 2017
Unprompted review
Reply from Ferratum Canada
Hi Aziz, thanks for your kind review. We're always improving our customer service experience and greatly value your input.
Thanks for being a member of the Ferratum Family.
Ferratum Customer Care.
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