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Ferratum Canada Reviews 

215
•
TrustScore 3 out of 5

3.0

Non-Bank Financial Service
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Rated 3 out of 5 stars

Had to wait 3-4 months for a re-loan even though system error didn't debit my account, it was considerate that I defaulted on my loan payment. Never have missed a payment. A missed payment not... See more

Company replied

Rated 3 out of 5 stars

This company would be 5 stars if it did not take so long for them to “receive” payments. I find myself getting worried and constantly checking when it comes down to my last payment to make sure it has... See more

Company replied

Rated 4 out of 5 stars

Communication wasn't the most clear on their part, and I wound up becoming very anxious about late fees, because I couldn't get clear answers. Otherwise, it's a good enough service. The reps, while... See more

Company replied

Company details

  1. Non-Bank Financial Service
  2. also in
  3. Bank
  4. Financial Institution
  5. Money Transfer Service

Information provided by various external sources

Ferratum is an international provider of mobile consumer loans. As a pioneer in the field of financial technology and mobile lending, we have expanded our operations to 27 countries since 2005. At Ferratum, our mission is simple – to provide the best, fastest, and most user-friendly lending and banking services available with unsurpassed personal customer service. In Canada we started this mission in 2015, and continue to invest and improve to serve our customers better. To date we have served tens of thousands of happy Ferratum Family members.

Contact info

3.0

Average

TrustScore 3 out of 5

215 reviews

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3.0

All reviews

(215)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Luv Ferratum-It works for my lifestyle …

Luv Ferratum-It works for my lifestyle and the turnaround time is very fast as I have done a few transactions with your co. now-customer service is good as well. My only concern was one time I wanted to get a $1000 and I was only able to get $700 approved-not sure why? Thanks Malki

17 July 2017
Unprompted review
Ferratum Canada logo

Reply from Ferratum Canada

Hi Malki, thanks for your glowing review! We really appreciate your business at Ferratum Canada and wanted to take a second to explain the decisioning behind your loan.

Our approval process is fully automated and based on an algorithm of information to assess your credit options.

Although I can't specifically comment on your application, I hope you continue being a member of the Ferratum family in the future.

Thanks again.

Ferratum Customer Care.

Rated 5 out of 5 stars

I rated Ferratum as excellent

I rated Ferratum as excellent. It was easy to access, received funds quickly and staff were available and totally respectful when I needed help with the agreed payment plan. I felt they went the extra mile to help me - when no bank would. Highly recommend them.

13 July 2017
Unprompted review
Rated 4 out of 5 stars

Excellent service

Excellent service. Only thing I suggest is faster updates on accounts after payment has been made.

13 July 2017
Unprompted review
Ferratum Canada logo

Reply from Ferratum Canada

Hi Tammy, thanks for the input. We're currently exploring options for faster updates on accounts and hope to roll them out soon. Thanks for being a member of the Ferratum Family.

Ferratum Customer Care.

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