Fenn Wright Reviews 193

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and supportive attitude, making the entire process pleasant and less stressful. The service provided is frequently described as excellent, with many people appreciating the efficiency, clear communication, and personalized approach, especially regarding updates and guidance during property transactions. However, some customers were dissatisfied with their experience, citing issues with abrupt and rude staff, particularly during key stages like key collection. A few people also mentioned difficulties with contract termination and a perceived lack of care for purchasers, leading to a frustrating and protracted process.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the team's professionalism, proactive... See more

Service

People report positive experiences with service. Customers consistently praise the professional, proactive,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

To begin with we were disappointed that we had so few interested parties and felt that maybe more could have been done to promote the property. However, once we had sold, Kirsty and her team cou... See more

Rated 5 out of 5 stars

We cannot praise Fenn Wright enough for the help and support we had for the purchase and resale of our property. Particularly Josh , who helped us with purchase and resale of the house. Also Debbie,... See more

Rated 5 out of 5 stars

I cannot praise John Birchell of Fenn Wright highly enough. After days of phoning different surveyors about a major valuation issue, John was the first person to give clear, detailed, and honest advic... See more

Rated 5 out of 5 stars

I recently bought a property through Fenn Wright, and I’m very happy with the service I received. I was a buyer, and Kirsty kept me updated every week without fail, which made the whole process fe... See more


4.6

Excellent

TrustScore 4.5 out of 5

193 reviews

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Rated 5 out of 5 stars

Mel Rowlands handled the annual tenancy…

Mel Rowlands handled the annual tenancy renewal of one of our rental properties in a very efficient and timely way. The turnaround time in her agreeing the terms of the renewal with the tenants was excellent.

E and J

22 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We sold our property through Fenn Wright and have been extremely impressed with the service. Weekly updates from the start of marketing, secured us a buyer and then stayed in constant contact with the solicitors and purchasers right up to completion. A really outstanding service. We are very grateful to Charley in particular

20 January 2024
Unprompted review
Rated 5 out of 5 stars

Charley is Amazing

Charley and the team at Fenn Wright were extremely professional and helpful in helping my Mum sell her Trimley St. Martin home. Mum and I live in the US, making it vital we had someone to guide us through the process while communicating each step at a time as selling a home in the UK is very different than selling a home in the US. We would recommend Charley and Fenn Wright to our friends and family in the UK.

19 January 2024
Unprompted review
Rated 5 out of 5 stars

The experience of selling our house…

The experience of selling our house with Charley was great. From start to finish, any issues or questions were dealt with efficiently and we were constantly kept up to date. I would definitely recommend to anyone buying or selling. Thank you!

18 January 2024
Unprompted review
Rated 5 out of 5 stars

Give Charley a raise 🙌🏻

Charley has been a ray of sunshine through the entire process of moving into my first house. She has been working hard every day to chase solicitors and vendors to keep things running as smooth as possible. She has been the only person to keep me updated on progress and always taking my calls and queries.

12 January 2024
Unprompted review
Rated 5 out of 5 stars

Rachel

Rachel has been brilliant every step of the way; helpful, attentive and clear and always put our needs first. Our new home was a long time coming as sometimes happens and she has given us much appreciated support. Thank you Rachel!

31 October 2023
Unprompted review
Rated 5 out of 5 stars

Sinead and team.

Sinead was amazing helping us secure a rental. So patient and informative from start to finish. Nothing was too much trouble and every question was answered swiftly and in detail. Communication was fantastic and we couldn’t be more pleased. Thank you so much Sinead. We are extremely grateful.

13 December 2023
Unprompted review
Rated 5 out of 5 stars

Kelsey Stein was just amazing

Kelsey Stein was just amazing! Kept us updated and explained the process thoroughly. We relied on her a lot and she went above and beyond her duties to make everything as easy as possible.
Thank you Kelsey.

11 December 2023
Unprompted review
Rated 5 out of 5 stars

Kirsty at Fenn Wright has been…

Kirsty at Fenn Wright has been incredible. She has kept me up to date on what has happened throughout the chain. Any issues she worked tirelessly to get resolved. The move would not have happened without her. 5 star Kirsty! Will highly recommend

5 December 2023
Unprompted review
Rated 5 out of 5 stars

Efficient Team

We decided to put our property in Colchester on the market with two estate agents and Fenn Wright had marketed the property and found a buyer before the other estate agent had even been to our property to take photographs! Once the offer was accepted the sale was completed in 12 weeks. We had 3 estate agents come to our property to give us a valuation and Fenn Wright stood out with their impressive statistics. They were very prepared for the appointment and gave the impression that they are serious about the service they offer which was supported by their level of service throughout the process. Very happy with the service received and would recommend to all property sellers.

18 August 2023
Unprompted review
Rated 5 out of 5 stars

Very impressed

I have been dealing with Kelsey and she has made this process painless
She has always been at the end of the phone or an email and kept me updated all the way
Thank you so much

22 November 2023
Unprompted review
Rated 5 out of 5 stars

Happy movers

Fenn Wright were proactive in seeking out the right buyer for our property during a very difficult year for the housing market in 2023. After several months the house was sold with a short chain and Fenn Wright tirelessly pursued the process to Exchange with constant communication with ourselves.

16 November 2023
Unprompted review
Rated 5 out of 5 stars

Very professional company

Very professional company to deal with from start to finish.
Kirsty gave us regular updates on a weekly basis, if it wasn’t for her we wouldn’t have known what was going on.
Highly recommend them and they would certainly be my first choice in the future.

17 November 2023
Unprompted review
Rated 5 out of 5 stars

Kirsty King was a real pleasure to work…

Kirsty King was a real pleasure to work with on a professional basis during a recent transaction. Always polite and extremely helpful with a commercial view on how to progress the matter for both parties involved. Kirsty, thank you for all of your help.

16 November 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional Guidance and Invaluable advice

Kirsty King has been absolutely fantastic, guiding us seamlessly through every step of the process and offering invaluable advice. Her expertise and support have made this journey much smoother, and we couldn't be more pleased with the outstanding service she has provided.

16 November 2023
Unprompted review
Rated 5 out of 5 stars

We had outstanding professional and…

We had outstanding professional and personal support from Graham Buxton of Fenn Wright throughout a challenging process. His advice and guidance was invaluable and helped us navigate a number of twists and turns. I would highly recommend him and his firm to anyone planning a house sale.

14 November 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Hannah Potter dealt with our sale and she was extremely professional and polite at all times. It was, at times, a frustrating sale but she never appeared to let this get to her. Unlike me!
I wouldn’t hesitate to recommend her.

27 October 2023
Unprompted review
Rated 5 out of 5 stars

Hannah Potter

Hannah Potter

Was my sales progress person.
And she was excellent at keeping me up to date on the progress of the sale and any any information from the sellers to myself. Finding out what was holding up the sale and communication what that was from both sides excellent eperanxe is be very happy to recommend Hanna and fenns.

3 November 2023
Unprompted review

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