Fenella Smith Reviews 85

Just wanted to thank Emma for her quick response to a request I had, very friendly and helpful, a real pleasure to deal with and a true asset to the company 🙂

Lovely well made bowl. Super design. Very quick delivery. Excellent!

Fast delivery and good communication. Love my new laptop cover, although it is expensive for what it is.

I have shopped with Fenella Smith 3 times and each time the service was impeccable : good communication, fast delivery and the products were beautifully packaged. The bags are beautiful , well made, and I love the wider straps. I will be making future purchases!

I wish it was possible to give 10 stars. Excellent service and responsiveness. A very special THANK YOU to Emma. Thanks to her I am a Fenella Smith fan for ever.
I hope to need another suitcase or bag very soon. I will now where to buy it !
All the best,
Frederic

Great merchandise quality that I ordered. Arrived as instructed.

Emma was so helpful when I contacted her for help after my suitcase was damaged by baggage handlers. A replacement wheel was sent out the same day and I was able to fit it myself easily. 10 out of 10 for after sales care - thank you !

Great high quality products with a customer service to match - thank you Emma.

Bought a pair of suitcases that were lovely quality but not the style that I like sadly.

Delivery was smooth and all went well, and returns process was straightforward and the team were super helpful and friendly.

Only negative is that returns are not free and due to the size of the package sending it back insured cost nearly £20!

Fenella Smith make the most beautiful quality pieces. I have received such good customer service from them following an accidental breakage of my dog treats jar, and me trying to find a replacement. They helped me find a replacement and to cut a long story short I ended up with a new jar and 4 matching mugs which I love. I can’t recommend them highly enough. Their Guide Dog range is stunning and supports the charity too. Thank you Fenella Smith and Emma & Phoebe who looked after me xxx K Chapman

I’ve just had a wonderful customer experience with Emma. She was incredibly helpful when I had an issue with a damaged suitcase wheel on a recent Ryanair flight caused by the baggage handlers.
She went above and beyond and I now have a fully working repaired suitcase again.

Absolutely fantastic customer service from Emma. She went above and beyond to help us with damaged luggage (thanks to Manchester airport). Really delighted!!! Thank you!!!!! Would definitely recommend!!

I was gifted the beautiful green Luca laptop bag, for which I receive many compliments! However, over a year after I got the bag, one of the studs came off the handle. I contacted the company to see if they could help, and the customer service from Emma and Phoebe was excellent. They were prompt, kind and helpful, sending me replacement studs so I can have the bag repaired. I would definitely buy from the company again.

Excellent Service! Quick responses, friendly team, and clear communication throughout. Made the whole experience smooth and hassle-free.

Quality was mentioned by my recipient - always the word one wants to hear - plus customer service was very good - thorough and pretty quick. Would definitely buy from these guys again.

Struggled with finding many reviews for products but took a punt and the weekender bag has totally blown me away! So pleased with quality, colour, everything!

I bought a medium size Fenella Smith Cordoba case in TK Maxx last year and it has held up well on a couple of trips abroad. My husband needed a new case and we wanted to get an exact matching case in a large size so really pleased to find one available on Fenella Smith site. Fast reliable delivery & all in good order. (Deducted a star as even with site offer price it cost around £40 more than if I had found one available & discounted in TK Maxx).

Beautiful gift.

I contacted customers services to see if I could purchase a replacement wheel for one our suitcases broken by airport baggage handlers and/or equipment. Emma replied within an hour of me leaving the message and to my surprise said she would send a replacement (left & right wheel) free of charge.

Quality suitcases backed by quality customer service.

Without doubt it pays to purchase quality products from first class retailers.

Thankyou Emma and Fenella Smith

Excellent quality, I absolutely love my bag