Highly recommend Felt Ball Rug I order balls in units of 1000 and the quality is fantastic
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See what reviewers are saying
Looking back to the previous comments, obviously im not the only one who experienced the terrible customer service this company provides. Absolute no way to get in touch with them, tried emails, live... See more
After waiting longer than expected and not being able to contact the business in any way I wondered if I had lost my money, however I did receive my order eventually and all of the felt balls arrived... See more
Beautiful rug and excellent communication. The colours we chose worked perfectly in our room - designing our own rug was a really good experience. The sample chart was really useful and the sample pho... See more
Company details
Information provided by various external sources
Felt Ball Rug Australia Has Fair Trade Handmade Felt Ball Rugs For Nursery From Nepal. Free Shipping to Australia, New Zealand, UK, USA, Canada & Worldwide.
Contact info
Jenkins Street 15, 2097, Collaroy, Australia
- sales@feltballrug.com.au
- feltballrug.com.au
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Everyone loves my rug
Everyone loves my rug - so great to stand on. And the colours look just the way they did in the sample photo
Highly recommend
Highly recommend. Fast and easy ordering with prompt dispatch and delivery.
Great quality products
Great quality products shipped very promptly. Very happy with my purchase.
Well crafted quality
Well crafted quality.
The mobile frames are wonderful and I can’t wait to make more!
Very pleased
It's all lovely ! Just smells of the animal very strongly , needs airing for a while
Deep was helpful when I changed my mind…
Deep was helpful when I changed my mind and requested colour changes and talked me through how to make my rug as well as provide thread.
Always happy with the amazing quality…
Always happy with the amazing quality of the felt balls and great customer service! Order arrived very promptly! Thanks
Gorgeous rug
Gorgeous rug and it arrived so fast. Only regret is that I didn’t make it larger. Would highly recommend this company
Very happy
Great quality item. Arrived very quickly. Really beautiful rug. Happy to hear of your business’s commitment to ethical treatment of your workers.
Wonderful Service
Ordered from Felt Ball Rug Australia a couple of times and have not been disappointed, products match to those shown and delivery was very prompt. Would definitely recommend and will ordering from them in the future.
Wonderful customer service and the felt…
Wonderful customer service and the felt balls are of beautiful quality. The colours are vibrant and the balls are well made. I love that I’ve been able to buy them in bulk
The slippers I bought were not as shown…
The slippers I bought were not as shown on the website - the sole was different to the one displayed. Having bought slippers in Nepal I knew what I saw online was what I wanted but the slippers that came were not as displayed
Awesome service and great product
Awesome service and great product, very good quality
Thank you feltballs!
The felt balls are absolutely beautiful, they were easy to order, true to colour and size and arrived faster than I anticipated.
This is the third rug I’ve bought from…
This is the third rug I’ve bought from these guys and we love them all!
The website said the rug was in stock…
The website said the rug was in stock whilst it in fact was not. Took a lot longer to arrive than expected, but really happy with the product!
All okay
All okay. My cat is a little afraid to go inside and just sleeps on top of it instead. The hole could have been slightly wider, but no problems. Also, there is no brown as stated in the listing. It is black and grey. My cat is happy so I am happy.
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