felixmobile.com.au Reviews 

After I signed up for the service, I saw a lot of bad reviews. That made me worried, but my experience so far has been very good.
The first thing is that the SIM card arrived within 2 days. That's exceptionally good.
The SIM activation process was a bit tricky. In particular the Password selection. I was forced to change the password I registered with. I don't know why. It displayed an error for every password I chose, despite following their password requirements.
I eventually found that, by ignoring the error message and hitting Enter, I was able to set a new password.

After that little hiccup it was plain sailing and the SIM worked immediately, with no problems. The service seems fast and reliable, and the coverage seems good. For the price I think this is a good deal.
I'm satisfied.

I was nervous because I read bad reviews on here but my experience so far has been great. Super easy and quick esim set-up via the app, good coverage, good price. I used my NSW driver's license for the ID, and it worked immediately. People seem to say overseas roaming can be an issue - I'm only using it in Australia and I'm very happy.

I tried to sign up, but ran into an issue. The only option for support is through a bot that just gives you multiple-choice questions. I couldn’t even reach a real person. It seemed like a good deal at first, but now I think I might have dodged a bullet by not being able to sign up. If I had -100 rights I would have given it and they took my money upfront. The robot says my money will be refunded I hope it is.

Good quality plans. Good prices and lovely service. Good network coverage although, a little slow nothing I can’t handle.

I hate them. You can't join without cr card. Then they automatically charge you again. I don't want to renew another month. You try and ring no one. Only option is to chat with a robot. Multiple choice. Not even what you want to write. Hate them. Avoid the headache. Keep far from them.

Under no circumstances sign with this company. When you have an issue their service doesn't exist. I purchased a basic plan including international roaming, which didn't work from day one. I have tried contacting the help line which only operates from 7am to 6pm Sydney time so if you need assistance you can't get any. I would say they are as close to a scam company as you can get. Probably the worst customer service that l have ever come across. Like other reviewers here my international roaming has never worked, but l needed it urgently due to a death in the family they just hide behind the chat bot and you get zero assistance. Stay well away.

If I could leave -10 stars I would. Worst customer service or lack there of. So frustrating. The service did not work overseas. And customer service is only via a chat bot from 8am - 7pm Sydney time. So you have stay up to early hours (European time) to chat to anyone... IF you actually get a human to chat to.

Nothing worst than Felix mobile.
Don't deserve the communication license. Please stop this useless service and making full to Australian

So much scam calls all of a sudden after switching to Felix mobile. They've sold off my details.

Really poor connection. Often internet does not work even if connected. The general feel is that you're latched onto a slow (low-priority) channel of the vodafone network. Sometimes there's no coverage at all (e.g. in Cairns and most of Queensland) even if vodafone has signal.

It is still a new company, it is the cheapest plan out there in terms of unlimited data 20ps and unlimited calls and SMS for $40month no lock in contract, no brainier to switch especially if your a high data usage, I would promote this server

nce is okayish with a couple of drawbacks that I experienced relative with other providers:

1) Phone calls cut out and reception is sporadically inaccessible. If you are after a consistently reliable connection, this is far from it.

2) Texting was sometimes weird… it would sometimes be unavailable, despite active reception, and it sometimes played up with imessage.

Customer service is also cumbersome and lacklustre.

1) The process of connecting to a customer representative via chat is comedically woeful and you are subject to the same process whenever you merely want to reply.

2) I was offered a refund and credit for not being able to access their international roaming service and for being heavily inconvenienced as a result (missed my layover flight). This offer was later again affirmed by Gracie but retracted by the initial agent (Stuart), after consuming aspects of their phone call service, but not data (originally intended). Disappointing.

Overall, the performance was okayish and I like the aesthetic / UX and graphic design and environmental focus, but there is room for improvement in other spaces.

I'm beyond frustrated with Felix Mobile. Three weeks ago, I reached out to them about their dismal indoor service, hoping for a solution. However, since then, it feels like they've completely vanished.
Their support system is a complete joke. Every time I attempt to call, it's like hitting a brick wall – always busy, always unreachable. And their in-app chat is no better. Hours of waiting for a response, only to receive basic questions and be left waiting again.

But what really infuriates me is the stark difference in coverage between Felix and my other provider. With my dual SIM card, Felix struggles to maintain even a single bar, while my other provider consistently has nearly full bars. It's a glaring discrepancy that showcases Felix's incompetence.

Enough is enough. I've been patient, but I refuse to tolerate this neglect any longer. If Felix Mobile doesn't address these issues promptly, I won't hesitate to escalate the matter. I'll be filing a payment dispute without hesitation.

I'm a DSP recipient and I was a only day late of my renewal and they only give you 2 days extension after that my 50% off deal was terminated, they are a-holes and not recommended, if I could afford a 5G or NBN service, I would get it but in Australia if you can't afford $80 you will get sweet FA

They don't allow you to downgrade plan if it has expired. Customer support is unresponsive

Very slow Internet, it come and gose anytime, leggings makes you press things you should not have.
I live in hawthorn Victoria which is inner city Melbourne, unbelievable stay away, I'm leaving next payment circle

This plan has terrible connection. I live in the inner suburbs of Melbourne and even when I go inside shops or sometimes even my car I lose all connection!! it's ridiculous. the only good thing is that it's really unlimited data. If you want a good reliable connection, I definitely don't recommend Felix.

I was really happy with the onboarding experience. Some phone companies require you to receive an e-sim by post which totally defeats the purpose of- so being able to instantly establish my service with Felix was a major plus. I’ve found the coverage to be acceptable - however one big gap in the service is I can’t add a second e-sim for my Apple Watch which means I may need to end up moving to another provider

Hello. I am from Somalia. My whole family is from Somalia. We live off of the land of our forefathers who grow in the earth for survival. Back home I selled my wife for internet conect. We coming to this country for 2 weeks ago and this Felix is giving us all (15 children family, 14 boys, 1 girl) new number. We will start a new growing here, in this fertile land. Thank you Felix, my sons and daughter thank you. I will call my wife now! 😃

Please don’t be fooled

Disgraceful business and Scam company

Signed up and paid and then the app asked for my ID for an identity check

I used a passprt as the app said it accepted passports. it wouldn’t accept it and kept saying not valid (which isn’t is) . after speaking to there so call customer service they gave me some rubbish story and wouldn’t email me a refund confirmation and I had to fight through PayPal to get a refund.