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Felix Health Reviews 3,134

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,153 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and caring approach, making interactions pleasant and informative. The service is frequently highlighted as convenient, efficient, and easy to access, especially for those with busy schedules or difficulty getting in-person appointments. Many appreciate the quick response times from medical staff and the seamless user experience, noting that questions are answered thoroughly and promptly. However, some people mentioned minor issues, such as waiting times or difficulty accessing their treatment plan in chat history, which they hoped could be resolved.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism, knowledge,... See more

User experience

Consumers report a positive user experience, highlighting the ease and convenience of the platform. Reviewers... See more

Service

Reviewers mention positive feedback about service, highlighting its speed, efficiency, and convenience for... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and efficient... See more

Customer service

Users describe positive interactions with customer service, highlighting the professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This review is based on the consult only. NP Melissa was caring and responsive. She answered my questions and came up with a healthcare plan that was carefully considered. I was impressed with the lev... See more

Company replied

Rated 5 out of 5 stars

Easy to use. Medical staff gets back to you in a reasonable amount of time. Getting my weight loss meds was easy and efficient. I had to be vetted and send a video to prove my BMI. A good way to take... See more

Rated 5 out of 5 stars

I love using Felix for my skincare prescriptions, as it is easy and convenient. I don't have to go to a doctor's office or wait, and when the prescription is approved you can either have it shipped to... See more

Company replied

Rated 5 out of 5 stars

Easy start up process. It is also very easy to contact my health care provider. The prescription is always in my possession at least 1 week before I require it. Nothing could be done better.

Company replied


Company details

  1. Online Prescription Medication Vendor
  2. Online Pharmacy
  3. Pharmacy
  4. STD Testing Service
  5. Weight Loss Service

Written by the company

Get care today with Felix. Access personalized healthcare for weight loss, erectile dysfunction, diabetes, hair loss, acne, and more — prescribed online and delivered discreetly.

On-demand treatment for everyday health

Written by the company

Treatment that comes to you
Skip the trip to your doctor’s office and the line at your local pharmacy. Access treatment on any device, plus free shipping on all medication.
Clinically proven treatments
Access prescription treatments, supported by science and prescribed by our experienced healthcare practitioners.
Truly compassionate care
No judgement, no stigma. Instead, a practitioner who’s there for you when you need them.

Contact info

Do weight loss differently

Weight loss treatment backed by science, not opinions

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

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Rated 5 out of 5 stars

Very easy communication

Very easy communication. Appreciate the process with prompt feedback.

11 May 2026
Felix Health logo

Reply from Felix Health

Hi Kymberli, love hearing the communication has felt easy and the responses prompt. Appreciate you sharing the feedback!

Rated 5 out of 5 stars

Great concept

I love how convenient this is. There doctor was in contact with me almost immediately and once we discussed symptoms, the medical.plan was sent to me same day. It is also great that my benefits cover everything!

11 May 2026
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Reply from Felix Health

Hi Laura, thanks so much for taking the time to share this! Really glad the doctor was able to connect with you so quickly and get a plan sorted same day, and great to hear your benefits cover everything too.

Rated 5 out of 5 stars

Quick responses/clear info

Quick responses.
Information is clear and I am encouraged to ask questions.

9 May 2026
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Reply from Felix Health

Hi Barb, so glad the responses have felt quick and that you have felt comfortable asking questions, that is exactly what we want. Appreciate you taking the time to share.

Rated 5 out of 5 stars

I love Felix

I love Felix. They are fast, safe and reliable. I get my medication on time and I always have someone to answer my questions

12 May 2026
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Reply from Felix Health

Hi Jennisetthe, this just made our day! Really glad the meds have been arriving on time and that you have always had someone here for your questions.

Rated 5 out of 5 stars

Off to a Great Start!

Suzy was very kind and patient with me. The website and app are user friendly. So far so good, Felix !

11 May 2026
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Reply from Felix Health

Hi there, we so appreciate the lovely shout-out! I will be sure to pass it along to Suzy, and so glad the app and website have been easy to navigate.

Rated 4 out of 5 stars

Excellent service!

Helpful and attentive health care providers, no judgement, really like the no hassle experience!

11 May 2026
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Reply from Felix Health

Hi Catherine, so glad the providers have felt attentive and judgement-free, that is exactly the kind of space we are trying to create. Thanks for taking the time to share.

Rated 5 out of 5 stars

All the practitioners i have worked…

All the practitioners i have worked with have been amazing. Fast responses, very knowledgeable and very professional. They helped me with my perimenopause and I couldn't be happier.

10 May 2026
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Reply from Felix Health

Hi Tania, thanks so much for sharing this! Really glad the practitioners have been able to support you through perimenopause, and that the experience has felt professional and responsive.

Rated 5 out of 5 stars

Dr was great

Dr was great, explained everything very thoroughly, asked me lots of questions and made me feel like this was the best plan for me based off her findings

10 May 2026
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Reply from Felix Health

Hi Sandra, what a lovely thing to read. So glad the doctor took the time to explain things thoroughly and built a plan that felt right for you.

Rated 5 out of 5 stars

Excellent service provided

Packages are always on time, tracking provided. Communication with the health providers is clear, concise and adaptable- I’ve been using them for years and always feel supported and treatments explained and tailored very well. Will absolutely continue to use this service

7 May 2026
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Reply from Felix Health

Hi Ruby, thanks so much for sticking with us all these years! Really glad the deliveries have stayed reliable and the providers have kept your treatments well tailored. So happy to keep supporting you.

Rated 5 out of 5 stars

Easy to navigate site and quick…

Easy to navigate site and quick responses with great information provided, helping you to make informed decisions and participate in your health care.

8 May 2026
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Reply from Felix Health

Hi Shelley, love hearing the site has been easy to navigate and that the responses have helped you feel informed about your care. Appreciate you taking the time to share!

Rated 5 out of 5 stars

Timely and professional responses.

Timely and professional responses.

8 May 2026
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Reply from Felix Health

Hi there, so glad the responses have felt timely and professional on your end. Thanks for taking a moment to leave this.

Rated 5 out of 5 stars

It is super simple to use

It is super simple to use. It gives me options of other products that are available and I may be interested in. Easy to contact my NP with questions.

10 May 2026
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Reply from Felix Health

Hi Amanda, this just made our day! Really glad the platform has been simple to use and that getting in touch with your NP has been smooth.

Rated 5 out of 5 stars

Convenient

I love the convenience and ease of access this allows! It's so nice to be able to message when I have a question, and get a response back. The providers have been really helpful. It's just a nice option to have. I work 3 jobs and its not easy to go to in person appointments.

10 May 2026
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Reply from Felix Health

Hi Kat, so glad the messaging has worked around your schedule, that is exactly what we hoped to build. Lovely to hear the providers have been helpful too, and we appreciate you sharing this.

Rated 4 out of 5 stars

Going well !

9 May 2026
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Reply from Felix Health

Hi Amanda, we so appreciate the kind words! Really glad things have been going well on your end so far.

Rated 5 out of 5 stars

RN Kate Auger was awesome

RN Kate Auger was awesome. Helpful, knowledgable, professional, and prompt.

8 May 2026
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Reply from Felix Health

Hi William, love hearing this! I will be sure to pass these kind words along to Kate, she will be so happy to hear it.

Rated 5 out of 5 stars

Recommend

Great experience with Felix Health. The process was simple, fast, and very convenient. The healthcare providers were professional and responsive, and everything was easy to manage online. Delivery was quick, and the overall service exceeded my expectations. Highly recommend!

8 May 2026
Felix Health logo

Reply from Felix Health

Hi Yuliia, thanks so much for taking the time to write this! Really glad the whole experience exceeded expectations and that delivery was quick, that means a lot.

Rated 5 out of 5 stars

Easy

Easy, discreet, supportive & helpful

7 May 2026
Felix Health logo

Reply from Felix Health

Hi there, so glad the experience has felt easy, discreet, and supportive, those are big ones for us. Appreciate you taking the time to share!

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