Fedex Reviews 9,255

Shocking service. Delivered 1 of 2 parcels then told me the wrong address had been sent. 4 days to resolve, then said it would be another 4 days before they could deliver. TERRIBLE !

I work from home where I can see my front gate and have a security cam on my gate/letterbox. Fedex said "Customer not available or business closed" - but there was no attempt AT ALL. My security cam and sensor detection did not flag anything at all. Delivery date: 19/5 - kept at the depot for 20/5, 21/5 with absolutely no follow up to even deliver the parcel ie no calling the customer or vendor who contracted with Fedex. Just absolutely disappointing service with no follow up process. Whats the aim? Hope that the customer doesn't make a fuss so you can take the parcels yourselves? How many other items are being lost this way Fedex??

Fedex charged me a £140 additional line items fee for a £236 parts order after delivery which I am obviously disputing as there was no disclosure or transparency. They stopped responding to my Emails and passed this to their criminal partner, control account. That £140 is in addition to VAT, customs and disbursement. The order contained many items of the same category and they charged me a £5 fee per item. Very unethical and dodgy business practice. For control account, one member of staff was very rude on the phone and said 'OK Shaun' and hung up while I was still speaking. Do not fall for their silly logos and psychological tactics. Stand firm and stand up for what is right. They can not grasp the simple fact that I am willing to pay duty, vat and a sensible disbursement fee which should all in be about £65, not £183.55. All this will be presented to my solicitor or the courts in due course if required.

Fed Ex Next Day.

That tends to suggest it will be delivered 'next day'. Delivery Aim... days later. Waste of time. Use Royal Mail.

I will try to never use Fedex again, but sometimes it others who choose their delivery agent,I waited and waited for a parcel I need to receive for a present, then I got an email your package has been delivered, BUT NOT TO ME and honestly trying to get to speak to a human at Fedex is a nightmare,I am still waiting to see how things pan out, UNFORGIVABLE

I now have been on their chat system and again today in various conversations, and I feel that its so so bad, once you get through the barrier to get to speak to a human, they really are not at all............... interested,indeed one of them hung up on me, not good at all

They know were they have delivered to but wont tell me because of the freedom of information ............

Parcel is late, has been sitting at the local fedex facility for two days and their a.i. support just tells me to wait and refuses to put me through to a human. Rubbish service. I will also be giving the retailer a poor review as they chose to send a package with a courier with a one star rating. Avoid.

Update: After weeks of waiting I was finally informed that the parcel could not be located and to contact the seller. I was issued a full refund.

Website never works tracking Never works, delivery time 7.50- 10.50 🤣🤣🤣🤣.
12.40 now still nothing. Drivers stink and are filthy 🤢🤢🤢🤮

I ordered a new set of alloy wheels for the car online. The seller unfortunately uses Fedex as a carrier.

The wheels came as 2 packages as apparently there is a 40kg maximum limit, so it had 2 tracking numbers for 2 boxes (with 2 wheels in each box).

The packages were collected by Fedex on May 11th.

On May 12th I had a delivery - of one box.....

On tracking the second box was just shown as "we have your item" with no estimated delivery date.

It stayed that way for the next 2 or 3 days. Contacting Fedex is a waste of time as you only get through to bots.

Contacting the retailer it turns out Fedex have LOST the second box. I mean a 20+kg box that is about 60x60x60cm just VANISHES!!! Absolute cretins....

As the wheels were ordered from Germany, I now have to wait another 4-5 WEEKS for the next delivery to get the 3rd and 4th wheels to make the set.

Not the retailers fault, but Fedex are idiots. They called me about 2 days ago to check if I had received any of the 2 boxes - no apology, absolute charlatans.

Text from fedex informing me my package would be delivered on Wednesday 20th may 2026.
So I’ve waited in all day it’s now 7pm and still no package.
So went on the tracking page and it looks like it’s still in the midlands, some nearly 400miles from where I live. Which tracking page is right ?. The one that says it would be delivered today ? Or the tracking page which states it’s still in the midlands.
What a shamble of a global company.

Very bad customer service experience, can't get any email support, the people on the other end of the phone just keep repeating the same answers, zero help and looking at these reviews on here, how is this company still going with such bad customer support

NEVER use Fedex.

Unable to give less than 1 star, which is honestly what they deserve. Expecting 5 items (from the same company). I wait in for the allocated delivery slot, only to receive 3 items. Driver states they are on another vehicle (seems less economical but OK). Nothing arrives. Check for updates, one parcel is still in Newcastle and the other the driver 'forgot and left at the depot'. We have now received the 'left' package today, but no sign of the last part... even worse than this messing about, is the fact you can't even speak to anyone. They hide behind their screens, raking in the profits, offering THEE worst service ever. The fact Everi are better says something. Avoid at all costs.

I am rating this 2 star, rather than 1, as despite being incredibly thick, FedEx do at least get my parcel to within 50 metres of my home, as opposed to Evri who just keep hold of my parcels at their central hub.

The issue is, that the muppet that is our local driver, just leaves the parcel under a carport. This is probably because on the mandate for our address instruction is to 'leave under the car port if 'no answer at the door'. The problem is, they don't leave it under OUR carport and they don't even attempt to knock at the door of the random house they leave it at!

I am extremely angry and disappointed with the unacceptable delay to my parcel. It has been stuck in Maidstone for over a week, and I have still not received any proper update or clear information about when it will be delivered.
This level of service is completely unacceptable. I expect an urgent explanation for this delay, immediate confirmation of the current status of my shipment, and a clear delivery date without any further excuses

Advised delivery date, changed date to following day, recieved confirmation and still package was out for delivery on original date!
Useless deluvery company at bottom of the list of worst.
Avoid use where ever possible

Like everyone else here. Fed Ex is totally awful. No way to set a safe location. Won't leave it with a neighbour. When it does go to a pickup point, they ask for a bar code that isn't available. Obviously can't give it less than 1 star... But an average of 1.2 stars from 6,000 reviews. Must be something dodgy going on to still be in business. What a disaster of an organisation

The delivery driver didn’t read the delivery address, and delivered it to the wrong location.
Poor customer service, no way of listing it as delivered but at the wrong address.

Must do better

Fedex use a debt collection agency, who have been harassing me for an invoice which was credited on my account three months ago.

I have exchanged over 80 emails with Fedex UK customer support, who are completely dysfunctional.

I have spent over 4-5 hours or more on the telephone with their customer services and still the issue is not resolved.

Fedex customer service and billing is completely and utterly dysfunctional.

I strongly recommend to avoid this company at all costs.

Total joke of a company. Twice informed that a package I had ordered was "on the delivery van" fo rdelivery that day, but, of course it never arrived. Tried to contact customer support but it is laughable/non-existent. Spoke to some AI generated entity who told me to keep checking the online tracking updates. Why are these companies still permitted to trade in the UK with such abysmal performance and support. Utterly disgraceful.

4 hour slot for delivery by 12:40, which then went out to delivery by 22:00. FedEx missed their initial window comprehensively but at least managed to get the parcel to me - no apology - before 22:00. They are clearly in a race to the bottom with EVRI!

I’m giving this one star cause I am unable to give lower. i’ve never wrote a bad review in my life but this was just necessary! Firstly why is the FEDEX website the most “it’s not our fault” website ever, they have documentation on absolutely everything to prove all the thing that aren’t their fault except when it comes to writing a review they don’t want it, cause they know their services cannot pull through with a single delivery. I honestly thought I had been taken to a scammer page at first when I went to see where my delivery went, oh to a random address, with a random phone number and signed by a name that’s not mine, deeply disappointed and want to share this experience because no one else should have to go through the same rage bait, using that website has genuinely made me loose a few braincells. I hope you're happy FEDEX