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FatFace - YORK 2 Reviews 

354
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TrustScore 4.5 out of 5

4.7

28/29 1/3 High Ousegate, Nessgate, YO1 8RX York, North Yorkshire, GB

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See what reviewers are saying

Rated 5 out of 5 stars

You appear to be the only shop that is selling trousers that fit my size and shape, and of course they are beautiful quality, keep on selling them

Company replied

Rated 5 out of 5 stars

I have been buying FatFace goods for many years as their goods never fail to please. They also have a wide choice of goods so you are always going to find something to purchase. I still have a wardrob... See more

Company replied

Rated 5 out of 5 stars

I’ve shopped with Fat Face for 16 years. Excellent men’s clothing for casual or outdoors.Online ordering and returns service is fantastic.Order 2 sizes and send back the one that doesn't fit. One of t... See more

Company replied

Rated 3 out of 5 stars

I normally like Fatface. However, recently I bought a sweater (Ali Natural Argyle Knitted Jumper) for £59 which turns out to be uncomfortable and not warm. Based on reviews published reviews I was... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 28/29 1/3 High Ousegate, Nessgate, YO1 8RX, York, North Yorkshire, United Kingdom

  • 01904 635788

4.7

Excellent

TrustScore 4.5 out of 5

354 reviews

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4.7

All reviews

(354)

14,949 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Its not just the products that are…

Its not just the products that are great but instore all the staff are super

26 September 2026
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Reply from FatFace - YORK 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Fab shop & top assistance

Fab shop, great clothing & super service. Staff extremely helpful.

25 September 2026
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Reply from FatFace - YORK 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Helpful staff and good customer service

Helpful staff and good customer service

21 September 2026
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Reply from FatFace - YORK 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

I’m a long person, they fit me

You appear to be the only shop that is selling trousers that fit my size and shape, and of course they are beautiful quality, keep on selling them

23 September 2026
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Reply from FatFace - YORK 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Ordered to collect in store in a date…

Ordered to collect in store on a date that suited me. Texted to tell me order ready. Convenience of trying on in store so any returns could be made.

8 September 2026
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Reply from FatFace - YORK 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great product & price

Looking for a Gillet for ages - in blue - ideal find in Fat Face York

4 September 2026
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Reply from FatFace - YORK 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Go together well

I bought the skirt along with the cardigan. The skirt is comfortable and a nice design although a maxi rather than a mini length on me.
The cardigan is very soft and light, a pleasure to wear.

11 September 2026
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Reply from FatFace - YORK 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Friendly staff in the store I’ve been…

Friendly staff in the store I’ve been in. Love the clothes fits perfectly there is always something for me to purchase

5 September 2026
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Reply from FatFace - YORK 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great service

Easy to order,prompt delivery to store,pick up,try on both items good fit go home! Brilliant way to shop and really patient polite staff. Thankyou ladies.

5 September 2026
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Reply from FatFace - YORK 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Beautiful quality

Beautiful quality

5 September 2026
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great products and fast deliveries

Great products and fast deliveries. Also the staff in the shop is very nice and helpful

2 September 2026
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

I have been buying FatFace goods for many years.

I have been buying FatFace goods for many years as their goods never fail to please. They also have a wide choice of goods so you are always going to find something to purchase. I still have a wardrobe full of there cloths I purchased many years ago so that speaks for itself.

31 August 2026
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 4 out of 5 stars

Pleased with the quality of both women…

Pleased with the quality of both women and men’s clothing.
Style for older generation mixed with currant fashion.
The staff are always polite and helpful.

31 August 2026
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Reply from FatFace - YORK 2

Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Good Experience

Staff attentive. Polo fitted well and was good quality at a reasonable price.

24 August 2026
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Reply from FatFace - YORK 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Very high quality items

Very high quality items, natural fabrics.
Great customer service at shop.

13 August 2026
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Reply from FatFace - YORK 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Staff just the right level of friendly

Staff just the right level of friendly, not pushy, nice and relaxed kind of helpful and professional which keeps me inclined to bob back in. Like the clothes too 😀

14 August 2026
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Reply from FatFace - YORK 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent customer service and product.

The initial item arrived very quickly, i took it back to the shop where they were so helpful . I then e mailed to ask if the smaller size would come back and got a response (and follow up) to that. I now have the rust red linen dress in a 14 and am very pleased with it - and even better pleased with the excellent customer service at every step.

5 August 2026
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Helpful Staff

Staff were very helpful and accommodating

2 August 2026
FatFace - YORK 2 logo

Reply from FatFace - YORK 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

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