I love going into Worcester FatFace. The staff are friendly and welcoming. Clothes are great quality and beautifully displayed. I like to support them as much as possible as I would be so upset if my... See more
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Tracy was incredibly helpful and helped me find a choice of jeans and jeggings to trywhilst helping other customers and showing a new staff member the ropes. Nothing was too much trouble. I find the s... See more
Company replied
Honestly when clothes shopping I had never really considered FatFace before, however the well-presented Worcester shop front drew me in. Once inside I was greeted by a calming, relaxed and po... See more
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Ordered lovely skirt from Fatface as they didn't have my size instore. Collection point from my local shop. So much easier than having to wait in for a parcel delivery. Arrived quicky too. Many thanks... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
96 High Street, WR1 2HL, Worcester, Worcestershire, United Kingdom
- 01905 731204
4.8
Excellent
123 reviews
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Quality of my purchase first class,but…
Quality of my purchase first class,but had to return it but staff at store (Worcester), excellent
19 May 2023
Reply from FatFace - WORCESTER
Hi Adrian
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I am so pleased I found FatFace you…
I am so pleased I found FatFace you have some lovely things The staff who served me so nice and helpful. This is my second purchase and they have been lovely
7 May 2023
Reply from FatFace - WORCESTER
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! We will share your lovely comments with our wonderful team 🥰- RS
Beautiful quality and prompt delivery…
Beautiful quality and prompt delivery never disappointed I got an absolute steal in the sale!
6 May 2023
Reply from FatFace - WORCESTER
Hi Hannah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I ordered from the webpage to collect…
I ordered from the webpage to collect in store. The web page was easy to use and my order was ready to collect within a couple of days. Inn the store the tram located my order quickly. The whole experience was painless!
27 April 2023
Reply from FatFace - WORCESTER
Good Morning Kirsty
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Item delivered to store on time
Item delivered to store on time, staff helpful and friendly
30 April 2023
Reply from FatFace - WORCESTER
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great all rounder
Excellent customer service and speedy delivery. Beautiful products well made.
19 March 2023
Reply from FatFace - WORCESTER
Thank you for leaving us a 5* review. we are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – LB
Easy to buy
Easy to buy, try on at home see if it suits or not and easy returns if needed.
14 March 2023
Reply from FatFace - WORCESTER
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LB
Christmas Gifts
All items purchased were well received and the service and delivery very good too.
Thank you
26 October 2022
Reply from FatFace - WORCESTER
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - WORCESTER
Thank you for your review. We are pleased to hear that you are happy with your order! - RS
Going into Fat Face in Worcester is a…
Going into Fat Face in Worcester is a pleasant experience. The staff are friendly and helpful. The merchandise is displayed in an easy approachable way.
25 October 2022
Unprompted review
Reply from FatFace - WORCESTER
Hi Beatrice, Thank you for the 5* review. I'll be sure to pass your feedback onto Worcester store. CD
As always Fat Face deliver excellent…
As always Fat Face deliver excellent products and first class customer service. Their staff are always friendly and helpful and the young lady who dealt with my return today from an online purchase was exceptional in terms of efficency. I don't know if its down to staff training or luck with whom they employ but I've yet to have a bad experience with Fat Face staff - I find them street's above other retailers.
15 October 2022
Reply from FatFace - WORCESTER
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Online order received within 3 days
Online order received within 3 days. Part of the order was returned in Store with great service.
6 September 2022
Reply from FatFace - WORCESTER
Hi Moira, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very helpful staff whole experience a…
Very helpful staff whole experience a pleasure
5 September 2022
Reply from FatFace - WORCESTER
Hi Denise, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always a pleasure to shop in Worcester…
Always a pleasure to shop in Worcester Fat Face. Helpful staff happy to serve.
4 September 2022
Reply from FatFace - WORCESTER
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
What’s the biggest store in…
What’s the biggest store in Worcestershire as ordering amd sizes are a pain especially when you want a jacket at £269 so would prefer to go where there’s more stock. Worcester high st is tiny any help please
26 June 2022
Unprompted review
Reply from FatFace - WORCESTER
Good afternoon, Evesham and Cribbs Causeway are our bigger stores more local to you. I do hope that this helps and if you need anything else, please feel free to contact us via email or phone Mon-Fri, 9-4pm. Take care, - ES
I bought on line
I bought on line, spreading the cost but needed to exchange an item for a different size. Not straight forward ended up buying in the shop. Posted the the original as instructed. The service was first class.
10 June 2022
Reply from FatFace - WORCESTER
Hi Kevin,
Thank you for your 5* review. I am pleased to hear that you are happy with the service you have received online and instore. We really appreciate you taking the time to leave your comments. Have a lovely weekend! Many thanks-AB.
Very easy to deal with
15 April 2022
Reply from FatFace - WORCESTER
Good Morning Judy
Thank you for your 5* review.
I am so pleased to hear that you are pleased with the service you received from us.
I hope you have a lovely Easter.
- EP
This was my first online order from…
This was my first online order from Fat-face and i found it so easy. Went straight into Woman's Sale section and was able to just shop in my size which made it so easy. I never knew Fat Face went above a size 18 so was over the moon to see i could still find their lovely clothes in my size. Will be shopping online more often now.
26 March 2022
Reply from FatFace - WORCESTER
Hello there,
Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received and the sizes that were available - we look forward to you shopping with us again :)
Have a great day! DW
Tried to return items to shop but a…
Tried to return items to shop but a small portion of the packing slip was missing, shop refused to take items back
7 March 2022
Reply from FatFace - WORCESTER
Hi, I am sorry to hear this please don't hesitate to contact our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am5pm and we can assist you further. LM
The staff are are always friendly and…
The staff are are always friendly and helpful.
23 February 2022
Reply from FatFace - WORCESTER
Hiya Jacqueline, Thank you for the 5 star review and great to hear you received such goods service. LM
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