I love going into Worcester FatFace. The staff are friendly and welcoming. Clothes are great quality and beautifully displayed. I like to support them as much as possible as I would be so upset if my... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Tracy was incredibly helpful and helped me find a choice of jeans and jeggings to trywhilst helping other customers and showing a new staff member the ropes. Nothing was too much trouble. I find the s... See more
Company replied
Honestly when clothes shopping I had never really considered FatFace before, however the well-presented Worcester shop front drew me in. Once inside I was greeted by a calming, relaxed and po... See more
Company replied
Ordered lovely skirt from Fatface as they didn't have my size instore. Collection point from my local shop. So much easier than having to wait in for a parcel delivery. Arrived quicky too. Many thanks... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
96 High Street, WR1 2HL, Worcester, Worcestershire, United Kingdom
- 01905 731204
4.8
Excellent
123 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love going into Worcester FatFace
I love going into Worcester FatFace. The staff are friendly and welcoming. Clothes are great quality and beautifully displayed. I like to support them as much as possible as I would be so upset if my local store closed. Highly recommended. I use this store to collect parcels from but prefer to buy directly from the store unless they don’t stock the item I want. Delivery to store is usually very quick.
10 May 2026
Reply from FatFace - WORCESTER
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Delivered on time
Delivered on time. Staff in the Worcester store are always lovely. Trousers are perfect
2 May 2026
Reply from FatFace - WORCESTER
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Good all round service
4 May 2026
Reply from FatFace - WORCESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - WORCESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - WORCESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great customer service
Great customer service. Really feiendly and fast next dsy collection.
31 March 2026
Reply from FatFace - WORCESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordering and choosing to collect my…
Ordering and choosing to collect my clothing from store was convenient and easy to do. Staff were friendly and processed my collection quickly
1 February 2026
Reply from FatFace - WORCESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The service from the fat face staff at…
The service from the fat face staff at the Worcester shop
25 January 2026
Reply from FatFace - WORCESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always cheaper after Christmas !
Got a very good quality Airlie for £38 instead of £60.
I would not have paid £60 for it.
Always bestvto wait fir a FatFace sale!
13 January 2026
Reply from FatFace - WORCESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - WORCESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - WORCESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Online Order from the NY Sale
Online Order from the NY Sale - I opted for a delivery to the local store. All very easy, good comms by email when it got to store and an easy collection.
I ordered one of the 1/4 zip cotton jumpers in blue. It’s a nicely made product that fits well and is comfortable.
Shop staff were friendly, as they always are at Worcester.
4 January 2026
Reply from FatFace - WORCESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Summer clothes for winter holiday!
Ordered 3 tops and a sun dress, unfortunately had to return the tops as they were too big. The whole process of ordering and returning was first class.
3 November 2025
Reply from FatFace - WORCESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I use FatFace regularly
I use FatFace regularly. Always efficient and clothes good value for money.💴
20 October 2025
Reply from FatFace - WORCESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quality product and efficient customer service
I ordered a shirt online because it was out of stock at a local shop I visited. I like it because of its material and design. The online checkout process was easy enough after I found the right product. It only took 2 days for me to collect at a shop of my choice, free shipping. And the exchange on the day was smooth and efficient. Overall, my first online purchase with FatFace was very good. I am happy that I could now find a good product in the shop and buy it in my own time without worrying about it going out of stock so quickly.
20 September 2025
Reply from FatFace - WORCESTER
Hello,
Thank you for taking the time to leave your review.
We're so pleased to hear that you had a great experience with us and we look forward to your next visit with us.
All the best, LE
Reply from FatFace - WORCESTER
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I was looking for some tops for holiday…
I was looking for some tops for holiday and Caron was very helpful. She found me several that I probably wouldn't have seen. She was friendly and certainly new her products.
10 July 2025
Unprompted review
Reply from FatFace - WORCESTER
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we hope you enjoy wearing your new tops. Take care, CM
The top is gorgeous and good quality…
The top is gorgeous and good quality and the parcel was easy to pick up at the store.
3 July 2025
Reply from FatFace - WORCESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - WORCESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - WORCESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.