Fast delivery, friendly, helpful staff and convenient for myself that I can pick up in store. Love Fatface
Company replied
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See what reviewers are saying
I visited the store in Worcester on 23rd June looking for something for my elderly dad for his birthday, I was welcomed by two members of staff. I asked for a little help as I was struggling to find... See more
Company replied
Great service online and in our local Worcester store with lovely friendly staff. No issues with returns and always good quality items! Thank you :)
Company replied
Tracy was incredibly helpful and helped me find a choice of jeans and jeggings to trywhilst helping other customers and showing a new staff member the ropes. Nothing was too much trouble. I find the s... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
96 High Street, WR1 2HL, Worcester, Worcestershire, United Kingdom
- 01905 731204
4.9
Excellent
134 reviews
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Online Order from the NY Sale
Online Order from the NY Sale - I opted for a delivery to the local store. All very easy, good comms by email when it got to store and an easy collection.
I ordered one of the 1/4 zip cotton jumpers in blue. It’s a nicely made product that fits well and is comfortable.
Shop staff were friendly, as they always are at Worcester.
4 January 2026
Reply from FatFace - WORCESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Summer clothes for winter holiday!
Ordered 3 tops and a sun dress, unfortunately had to return the tops as they were too big. The whole process of ordering and returning was first class.
3 November 2025
Reply from FatFace - WORCESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I use FatFace regularly
I use FatFace regularly. Always efficient and clothes good value for money.💴
20 October 2025
Reply from FatFace - WORCESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quality product and efficient customer service
I ordered a shirt online because it was out of stock at a local shop I visited. I like it because of its material and design. The online checkout process was easy enough after I found the right product. It only took 2 days for me to collect at a shop of my choice, free shipping. And the exchange on the day was smooth and efficient. Overall, my first online purchase with FatFace was very good. I am happy that I could now find a good product in the shop and buy it in my own time without worrying about it going out of stock so quickly.
20 September 2025
Reply from FatFace - WORCESTER
Hello,
Thank you for taking the time to leave your review.
We're so pleased to hear that you had a great experience with us and we look forward to your next visit with us.
All the best, LE
Reply from FatFace - WORCESTER
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I was looking for some tops for holiday…
I was looking for some tops for holiday and Caron was very helpful. She found me several that I probably wouldn't have seen. She was friendly and certainly new her products.
10 July 2025
Unprompted review
Reply from FatFace - WORCESTER
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we hope you enjoy wearing your new tops. Take care, CM
The top is gorgeous and good quality…
The top is gorgeous and good quality and the parcel was easy to pick up at the store.
3 July 2025
Reply from FatFace - WORCESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - WORCESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - WORCESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I ordered a few sale items on the…
I ordered a few sale items on the website which were promptly delivered to store. I bought a Christmas jumper some fluffy socks and they were epic. I know it is July but they are lovely quality and at a great price. I am all set for winter now. Bring it on !!
3 July 2025
Reply from FatFace - WORCESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love the clothes and customer service…
Love the clothes and customer service in Worcester Store is great.
8 May 2025
Reply from FatFace - WORCESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Worcester Branch Wonderful
Staff in the Worcester branch are wonderful. They're helpful, friendly, and they make it a relaxed experience.
9 May 2025
Unprompted review
Reply from FatFace - WORCESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Swift online service and very easy…
Swift online service and very easy returns process, if required. The fabrics, colours and designs are consistently delightful and good quality.
9 May 2025
Reply from FatFace - WORCESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great company fast delivery and store…
Great company fast delivery and store assistant at the Worcester branch was lovely
5 May 2025
Reply from FatFace - WORCESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Would highly recommend visiting as…
Would highly recommend visiting as great selection of clothes and very friendly staff who make you feel welcome and can’t do enough to help
29 March 2025
Unprompted review
Reply from FatFace - WORCESTER
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon!
LE
Came in for a last minute Mother’s Day…
Came in for a last minute Mother’s Day gift. Jordan and Tracy were both so welcoming and helpful it made the whole experience great. I would highly recommend fat face Worcester for any clothing or gifts.
28 March 2025
Unprompted review
Reply from FatFace - WORCESTER
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Good product
Good product, got a small discount, collected in store easily. Bag had a handle and returns process was simple though not required.
18 January 2025
Reply from FatFace - WORCESTER
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Went into the Worcester store looking…
Went into the Worcester store looking for some pyjamas and was greeted by Lisa, who was extremely helpful and professional when showing me all my options. So many to pick from but I found a lovely set. Thank you!!
6 January 2025
Unprompted review
Reply from FatFace - WORCESTER
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I’ve ordered an item online
I’ve ordered an item online, I was supposed to pick it up on Sunday however have been told it’s delayed, not sure until when but Christmas is round the corner and I’m not sure if and when I’ll arrive ?
18 December 2024
Reply from FatFace - WORCESTER
Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Good customer service
I visited the Worcester store because I wanted to return an online order and purchase the item again to take advantage of a discount I had forgotten to use at the time of the original order. Whilst I wasn't able to simply complete the purchase in store, the assistant helped with the return and repurchase. She (unfortunately, I failed to note her name) was very patient and a great help.
3 November 2024
Reply from FatFace - WORCESTER
Hello Adrian
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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