The size of the item wasn't in stock so the retail assistant ordered one and got it sent to my local branch which was very convenient. All the employees I was in contacted with were very welcoming and... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Easy and straightforward navigation on the website. Fast delivery and updates regarding delivery. The only problem is that if PayPal used as payment method the only return option is by post - shops... See more
Company replied
Fatface is my favourite go to brand & we purchased hoodies for our eldest son requested for Christmas to replace his old ones that he regularly wears throughout the year. My husband loves the Henley... See more
Company replied
The clothes are well made, suit all ages. I often buy online which is very convenient, speedy turn about . The sales are frequent and excellant value ,making it affordable for many more. When I buy in... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
16/18 Chequer Street, AL1 3YD, St�Albans, Hertfordshire, United Kingdom
- 01727 845610
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order
Simple to order and kept updated on progress and when ready to collect from my nearest store

Reply from FatFace - ST ALBANS 2
The reception and professional service…professional
The reception and professional service I received was great , couldn’t of asked for more

Reply from FatFace - ST ALBANS 2
I love fat face quality good 👍 and best…
I love fat face quality good 👍 and best of all they have put pockets in their dresses

Reply from FatFace - ST ALBANS 2

Reply from FatFace - ST ALBANS 2
Excellent service
Excellent service, ordered and had it delivered at the St Albans branch within three days

Reply from FatFace - ST ALBANS 2
Good quality clothes, great service
Good quality clothes that wash and wear well and a good range of organic cotton too. Their clothes fit me well too and I find that my Fat Face clothes are the ones I most often take out of the warehouse and wear.

Reply from FatFace - ST ALBANS 2

Reply from FatFace - ST ALBANS 2
Great service, great product
Great after purchase service both in the store and from customer service. Gorgeous trousers. Happy customer!

Reply from FatFace - ST ALBANS 2
Love fat face
Great experience. Easy to use . Great item. Love being able to order the item I want and pick it up when I have time. Friendly and helpful stafff.

Reply from FatFace - ST ALBANS 2

Reply from FatFace - ST ALBANS 2
Great staff help when size unavailable…
Great staff help when size unavailable in store. Very courteous.

Reply from FatFace - ST ALBANS 2
Our on line order was swiftly processed…
Our on line order was swiftly processed and the item was exactly as seen and had the correct size fit. We were disappointed however that the shop we visited were unable to source another dress which we would have also bought. Although they informed us that 2 local shops had this dress in stock and that several remained in the warehouse, these could not be delivered to us or to the local Fatface shop.

Reply from FatFace - ST ALBANS 2

Reply from FatFace - ST ALBANS 2
Very prompt delivery
Very prompt delivery
Great quality item I have purchased for my son
Happy customer
Friendly staff in store

Reply from FatFace - ST ALBANS 2
Amazing shop and good quality product…
Amazing shop and good quality product for its price.Happy to shop again..

Reply from FatFace - ST ALBANS 2
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







