Very loving staff and so friendly, nothing is a problem and very welcoming. The quality is always on the higher standard that’s why I love the shopping there. Always recommend to my friends.
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See what reviewers are saying
Ordering online was super simple for store collection. The only bit I was let down by was after 5 days I had no notification that it was in-store. I checked on the off chance that it was in and they s... See more
Company replied
Although my local shop in Salisbury was unable to help me because of my size, I was directed to their website where I was able to purchase larger shirts and longer for the taller man. Well done Fatfac... See more
Company replied
The FatFace in Salisbury has a brilliant team of people working in there. They are friendly, know their stock and go out of their way to help you pick out great outfits and pieces. Love going in there... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
8/10 Old George Mall, SP1 2AF, Salisbury, Wiltshire, United Kingdom
- 01722 340163
4.9
Excellent
154 reviews
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Good experience
Good time to wait for order to be ready for collection.
Staff in the store were very quick.
Only downside was the webpage when it was time to pay, for some reason it kept booting me out.
16 October 2023
Reply from FatFace - SALISBURY 2
Thank you for your positive review regarding your recent visit to our Salisbury store.
It is great to read such positive comments regarding our lovely store crew. I'll be sure to pass your feedback on about our website, too.
Have a lovely day! LB
Great service
They didn't have the size I wanted and offered to see if it was available to order. Ot was do I ordered it to the store for free and it came eithin 2 days. Great service.
17 October 2023
Reply from FatFace - SALISBURY 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Reply from FatFace - SALISBURY 2
Thank you for your 5* review regarding your recent visit to our Salisbury store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Fantastic designs and good quality
I have been a customer of fatface for over 20 years. There is always a design to suit all age groups. Mandy and her team in Salisbury have always given me excellent customer service. Well done ❤️
25 August 2023
Reply from FatFace - SALISBURY 2
Hi Caroline
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great colours styles & quality in…
Great colours styles & quality in clothes.
Friendly helpful staff
2 August 2023
Reply from FatFace - SALISBURY 2
Good Morning Melanie, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items. Take care - JW
Very efficient click and collect process
31 July 2023
Reply from FatFace - SALISBURY 2
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Overall Customer Service
Delivery was very quick. Unfortunately the article was not for me, but the staff in the local store were very efficient in processing the return.
2 July 2023
Reply from FatFace - SALISBURY 2
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - CD
Friendly, helpful staff.
Enjoyed 2 really great visits to Fat Face last week (Wimborne and Salisbury branches). The staff couldn’t have been more welcoming and friendly. There was a lovely atmosphere in both branches and so many beautiful summer clothes to choose from.
Thank you Fat Face team, I’m looking forward to my next pay day visits!
27 June 2023
Reply from FatFace - SALISBURY 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Was dissatisfied with no click and…
Was dissatisfied with no click and collect, this is not the first time That I have had this problem, postage was very expensive, but quality is always good.
20 June 2023
Reply from FatFace - SALISBURY 2
Good Morning
Thank you for your review and for sharing your recent experience with us.
We hope you love your new items!
Have a great day!
EP
Helpful mail order after sales in the shop.
Very friendly and helpful sales assistant at local shop. She dealt with my mail order return items there and reordered in smaller sizes for me. Deliveries were prompt.
1 June 2023
Reply from FatFace - SALISBURY 2
Thank you so much for your review. We are pleased to hear that you have had a positive shopping experience with us. Your comments will be shared with our wonderful team🥰 - RS
Return and exchange for broken…
Return and exchange for broken earrings, excellent service.
31 May 2023
Reply from FatFace - SALISBURY 2
Thank you so much for your review. We are pleased to hear that you have had a positive shopping experience with us and we look forward to seeing you again soon! - RS
Reply from FatFace - SALISBURY 2
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received. Have a Great day – KS
Although my local shop in Salisbury was…
Although my local shop in Salisbury was unable to help me because of my size, I was directed to their website where I was able to purchase larger shirts and longer for the taller man. Well done Fatface.
25 May 2023
Reply from FatFace - SALISBURY 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Fantastic experience!
Ordered two sale items online, picked up in Fatface store so no delivery charge. Staff in the store were very efficient and helpful. I tried on the items in the store. Such an easy process! I love the items, great quality and fit. I recommend Fatface clothing and shopping online with store free delivery.
7 May 2023
Reply from FatFace - SALISBURY 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Love FatFace
Love FatFace - love the product and the service both on line and when visiting my local branch in Salisbury.
29 April 2023
Reply from FatFace - SALISBURY 2
Hi Jo
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Online order for store collection.
Ordering online was super simple for store collection. The only bit I was let down by was after 5 days I had no notification that it was in-store. I checked on the off chance that it was in and they said it was and they didn't understand why I hadn't been notified.
22 April 2023
Reply from FatFace - SALISBURY 2
Hi Gemma
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Had dress and jumper delivered but both…
Had dress and jumper delivered but both were too big took back to store in Salisbury excellent service cannot compliment the staff and service enough
Will certainly keep shopping there in the future
25 April 2023
Reply from FatFace - SALISBURY 2
Good afternoon, Barnett
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Salisbury store.
Take care, JB
T shirts, socks, jeans
T shirts, socks and hoody were fab, jeans fit at first really well but loosen up and become baggy quickly. Shame as loved them at first.
20 April 2023
Reply from FatFace - SALISBURY 2
Hi Nicola
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly staff
Friendly staff, very helpful. Unfortunately you didn't have the bag in the colour I wanted so I had to order online. Second one of these bags I have bought, they are perfect size.
19 April 2023
Reply from FatFace - SALISBURY 2
Hello Jane, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Staff at Salisbury store always so…
Staff at Salisbury store always so professional and helpful 🙂🙂
21 April 2023
Reply from FatFace - SALISBURY 2
Hi Maureen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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