I was served by a lovely staff member called Rachel. She was friendly and knowledgable and had excellent customer service skills. I bought two tops but it was tricky choosing as there were so many lov... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordering online was super simple for store collection. The only bit I was let down by was after 5 days I had no notification that it was in-store. I checked on the off chance that it was in and they s... See more
Company replied
I ordered the shorts on line and they were delivered to my local fat face shop I was kept updated on delivery the shorts are ok and hopefully will be cooler to wear in the hot weather
Company replied
Although my local shop in Salisbury was unable to help me because of my size, I was directed to their website where I was able to purchase larger shirts and longer for the taller man. Well done Fatfac... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
8/10 Old George Mall, SP1 2AF, Salisbury, Wiltshire, United Kingdom
- 01722 340163
4.9
Excellent
142 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FatFace - SALISBURY 2
Hello, Thank you for your feedback regarding your recent online order. I am so pleased to hear that your order arrived promptly and that you love your new item. Kind Regards - TS
Great stuff! Great staff!
My 10-year-old got vouchers for Christmas and had the best time picking out loads of quality clothing. She loved the jumpsuit she tried on so much she didn’t want to take it off, so thanks to the lovely staff who took her vouchers then cut out the tag!
16 January 2024
Reply from FatFace - SALISBURY 2
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good service and quick delivery
6 January 2024
Reply from FatFace - SALISBURY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Website always reliable
Website always reliable, and reviews helpful. Fatface always offers a good range of stylish clothes, well made and often from sustainably sourced materials.
9 December 2023
Reply from FatFace - SALISBURY 2
Hello Helen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The staff are polite and helpful make…
The staff are polite and helpful make you welcome
3 December 2023
Reply from FatFace - SALISBURY 2
Hello Paul
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered this top online but was too big…
Ordered this top online but was too big so took it back to local branch. The assistant could not of been more helpful, checking and finding the only one in my size in store. A lovely top, needed a size smaller than usual.
25 November 2023
Reply from FatFace - SALISBURY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - SALISBURY 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really helpful
Really helpful lady behind the till. The size wasn't out and she checked and found one in the stock room which was great.
22 November 2023
Reply from FatFace - SALISBURY 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - SALISBURY 2
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Good experience
Good time to wait for order to be ready for collection.
Staff in the store were very quick.
Only downside was the webpage when it was time to pay, for some reason it kept booting me out.
16 October 2023
Reply from FatFace - SALISBURY 2
Thank you for your positive review regarding your recent visit to our Salisbury store.
It is great to read such positive comments regarding our lovely store crew. I'll be sure to pass your feedback on about our website, too.
Have a lovely day! LB
Great service
They didn't have the size I wanted and offered to see if it was available to order. Ot was do I ordered it to the store for free and it came eithin 2 days. Great service.
17 October 2023
Reply from FatFace - SALISBURY 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Reply from FatFace - SALISBURY 2
Thank you for your 5* review regarding your recent visit to our Salisbury store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Fantastic designs and good quality
I have been a customer of fatface for over 20 years. There is always a design to suit all age groups. Mandy and her team in Salisbury have always given me excellent customer service. Well done ❤️
25 August 2023
Reply from FatFace - SALISBURY 2
Hi Caroline
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great colours styles & quality in…
Great colours styles & quality in clothes.
Friendly helpful staff
2 August 2023
Reply from FatFace - SALISBURY 2
Good Morning Melanie, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items. Take care - JW
Very efficient click and collect process
31 July 2023
Reply from FatFace - SALISBURY 2
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Overall Customer Service
Delivery was very quick. Unfortunately the article was not for me, but the staff in the local store were very efficient in processing the return.
2 July 2023
Reply from FatFace - SALISBURY 2
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - CD
Friendly, helpful staff.
Enjoyed 2 really great visits to Fat Face last week (Wimborne and Salisbury branches). The staff couldn’t have been more welcoming and friendly. There was a lovely atmosphere in both branches and so many beautiful summer clothes to choose from.
Thank you Fat Face team, I’m looking forward to my next pay day visits!
27 June 2023
Reply from FatFace - SALISBURY 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Was dissatisfied with no click and…
Was dissatisfied with no click and collect, this is not the first time That I have had this problem, postage was very expensive, but quality is always good.
20 June 2023
Reply from FatFace - SALISBURY 2
Good Morning
Thank you for your review and for sharing your recent experience with us.
We hope you love your new items!
Have a great day!
EP
Helpful mail order after sales in the shop.
Very friendly and helpful sales assistant at local shop. She dealt with my mail order return items there and reordered in smaller sizes for me. Deliveries were prompt.
1 June 2023
Reply from FatFace - SALISBURY 2
Thank you so much for your review. We are pleased to hear that you have had a positive shopping experience with us. Your comments will be shared with our wonderful team🥰 - RS
Return and exchange for broken…
Return and exchange for broken earrings, excellent service.
31 May 2023
Reply from FatFace - SALISBURY 2
Thank you so much for your review. We are pleased to hear that you have had a positive shopping experience with us and we look forward to seeing you again soon! - RS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.