Very helpful and fun. Nothing was too much trouble. We found shirts that were just right for my husband and our friend. We re on holidays from Irleland with our dear friends Jan nd Bob. Th... See more
Company replied
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See what reviewers are saying
Saffron Walden Fat Face are wonderful! I needed a very specific T shirt for a Christmas present. The women at Saffron Walden were brilliant; they found me the perfect T shirt... but didn't have the... See more
Company replied
I rang customer service about an instore order that did not arrive when it was supposed to (in time for my holiday). I wanted a refund and the store where I placed my order was a very long way from t... See more
Company replied
Contacting the manager who has kindly agreed to put aside a coat which I'll collect on sat 20th. Excellent customer service. I would have given 5 stars but when I originally tried on the coat it had m... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
3 Market Street, CB10 1HZ, Saffron�Walden, Essex, United Kingdom
- 01799 510982
4.8
Excellent
107 reviews
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Staff were so helpful and got a great…
Staff were so helpful and got a great pair of shorts for summer. Always go here because it is so friendly and has children’s clothes too unlike another Fat Face in a city near by!
20 July 2022
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Hi Carrie
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received in our Saffron Walden Store. We hope you enjoy your new shorts.
Have a great day! DW
Take care, CT
Reply from FatFace - SAFFRON WALDEN
Hi Neil,
Thank you for your 5* review. Have a great day! Many thanks-AB.
Amazing customer service in Saffron Walden!
Amazing customer service at the Saffron Walden store from Gemma and Caron who go above and beyond! Really love the clothing range too at the moment - thank you.
12 May 2022
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Hi Danielle,
Thank you for leaving us this review about your store shopping experience at Saffron Walden. It's great reading such positive comments about the quality and service you received.
Have a great day! JB
Saffron Walden staff always go over and above…..
Always use the Saffron Walden store when shopping with Fat Face as the staff consistently go over and above to look after their customers. Really pleased again with quality of item purchased, great fit and very stylish. Thank you for fabulous customer service as always 😊
23 April 2022
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Hi there, thank you for your shining review on the Saffron Walden Store! This is so wonderful to hear and this will be passed on to the store team. Take care, LE
Easy exchange
My order arrived very promptly, before the estimated delivery date.
The item I’d ordered was marked as the size I had ordered, but wrongly - it was enormous!
Took it to a Fatface store, where it was promptly exchanged - no fuss, very straightforward.
Love the item, fits well, good quality tho I haven’t washed it yet.
14 April 2022
Reply from FatFace - SAFFRON WALDEN
Hi there
Thank you for taking the time to leave a review. I am so happy to read that you are enjoying your FatFace items and an exchange was swiftly made.
Have a lovely afternoon DW
Very helpful and friendly sales staff…
Very helpful and friendly sales staff in fat face shops, delivery and returns
Easy
2 April 2022
Reply from FatFace - SAFFRON WALDEN
Good afternoon, Jackie. Thank you for the positive feedback, I am happy to hear our crew members in store are delivering a friendly and helpful shopping experience. JB
Saffron walden staff are so helpful and…
Saffron walden staff are so helpful and friendly. They always go out there way.
Debs was so fantastic today on my visit
24 March 2022
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Good morning Stacey,
Thank you for leaving us your feedback.
So happy to learn that our staff in our Saffron Walden store are helpful and friendly. This is exactly the service we expect from our crew in store and pleased they made your visit a great one!
Hope to welcome you back soon.
Have a lovely day!
Take care, CT
Fatface in Saffron Walden
The ladies at Saffron Walden Fatface are brilliant! I popped in on my birthday and they helped me choose a lovely dress and even helped me find my birthday discount email! They were doing a “random acts of kindness” week too where a lucky dip revealed a prize so I even got free parking!!! Amazing customer service, lovely friendly ladies and so helpful!
19 February 2022
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Good Morning
Thank you for your 5* review.
I am so pleased to hear of your recent experience in our Saffron Walden store. Please be assured that this will be passed onto the store and the crew members involved.
I hope you have a great weekend!
- EP
Amazing
Best fat face store I’ve ever been too. Staff are so welcoming and helpful!
1 February 2022
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Hello Abby,
Thank you for your 5* review.
I am so pleased to hear you have had a great experience in our Saffron Walden store!
We hope to see you in store again soon!
Have a lovely day.
Take care - CT
Great shopping experience
Saffron Walden Fatface has fantastic service, friendly, helpful and a great knowledge of their product. I love shopping at Fat face.
30 January 2022
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Saffron Walden will be delighted to read your comments thank you for taking the time to write them a review. CP
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