Very helpful and fun. Nothing was too much trouble. We found shirts that were just right for my husband and our friend. We re on holidays from Irleland with our dear friends Jan nd Bob. Th... See more
Company replied
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See what reviewers are saying
Saffron Walden Fat Face are wonderful! I needed a very specific T shirt for a Christmas present. The women at Saffron Walden were brilliant; they found me the perfect T shirt... but didn't have the... See more
Company replied
I rang customer service about an instore order that did not arrive when it was supposed to (in time for my holiday). I wanted a refund and the store where I placed my order was a very long way from t... See more
Company replied
Contacting the manager who has kindly agreed to put aside a coat which I'll collect on sat 20th. Excellent customer service. I would have given 5 stars but when I originally tried on the coat it had m... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
3 Market Street, CB10 1HZ, Saffron�Walden, Essex, United Kingdom
- 01799 510982
4.8
Excellent
107 reviews
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I normally hate shopping with a…
I normally hate shopping with a passion. But Gunes was really helpful and went out of her way to genuinely help.
1 September 2023
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Good afternoon, Gareth
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Saffron Walden store.
Take care, JB
I ordered on line which was easy
I ordered on line which was easy. Goods delivered within a week and communication was brill.
Excellent service
19 August 2023
Reply from FatFace - SAFFRON WALDEN
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Usual excellent friendly service.
21 August 2023
Reply from FatFace - SAFFRON WALDEN
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
I haven't received anything yet
I haven't received anything yet. Apparently it was sent to the wrong branch
9 August 2023
Reply from FatFace - SAFFRON WALDEN
Hello Frances, thank you for taking the time to leave a review.
I'm so sorry to hear that you haven't received your order, I understand it should have arrived in your chosen store by now.
I've emailed you separately to offer some solutions.
All the best, LB
Reply from FatFace - SAFFRON WALDEN
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, SK
Both Debs & Mandy were helpful during…
Both Debs & Mandy were helpful during our visit to the shop, helping us choose and finding us what we wanted …
10 August 2023
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Hi Johathan,
Thank you for leaving us your 5 star review.
I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you!
Take care, SK
Superb service as always
9 August 2023
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Good Morning Kate, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - JW
Lovely bikini & flip flops
Ordered via web site for sizing & availability collected at local store. Seamless process, very happy with purchases, good customer service.
31 July 2023
Reply from FatFace - SAFFRON WALDEN
Good Morning Lisa,
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! - JW
Great Clothes Good Service Great Price in the Sales
Great Service.
Great Clothes.
Great Prices in the Sales.
7 May 2023
Reply from FatFace - SAFFRON WALDEN
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! - RS
I just went to look at the sales
I just went to look at the sales, and found a very nice top in my size, and am very happy with my purchase.
24 April 2023
Reply from FatFace - SAFFRON WALDEN
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
A pleasant shopping experience
Just wanted to give a shout out to the staff at saffron Walden. Always a pleasure to visit with a friendly welcoming atmosphere. The stock is always displayed well and new arrivals are frequent, so it’s worth dropping in on a regular basis. Keep up the good work.
16 April 2023
Reply from FatFace - SAFFRON WALDEN
Good Morning
Thank you for leaving us this review about your in store shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Excellent and speedy service online and instore
Website was easy to use and order arrived extremely quickly, less than 24 hours after purchase. The clothes I ordered were of good quality and though I did have to return some boots, due to the fit not being right, the return was really easy and the staff in store were really lovely and helpful.
27 March 2023
Reply from FatFace - SAFFRON WALDEN
Hello Eleanor,
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Bootleg greatness
The bootleg jeans are really fantastic. Not only is the waist just right but the leg length is spot on. They are very comfortable and look great.
27 March 2023
Reply from FatFace - SAFFRON WALDEN
Good morning,
Thank you for taking the time to post your review. I am so pleased that you are enjoying your new order and its quality. I hope you continue to love our products.
Take care, MM
Very helpful member of staff who sorted…
Very helpful member of staff who sorted out our problem with the minimum of fuss.
3 February 2023
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Hi Alan,
Thank you for leaving us this review about your shopping experience at the Saffron Walden Store. it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day! DW
Saffron Walden Fat Face are wonderful
Saffron Walden Fat Face are wonderful! I needed a very specific T shirt for a Christmas present. The women at Saffron Walden were brilliant; they found me the perfect T shirt... but didn't have the right size...! Straight onto the website and on the phone and they found one at another store which I'll pick up tomorrow. Thank you! |And a very Happy Christmas!
22 December 2022
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Good Afternoon
Thank you for your review and for sharing your recent in store experience with us. Please be assured that this will be passed onto the crew members involved for you.
I hope you have a great Christmas.
EP
Reply from FatFace - SAFFRON WALDEN
Good afternoon, Barbara
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Saffron Walden store.
Take care, JB
A great shopping experience!
There is always such a warm welcome when I come into the Saffron Walden store! The staff are friendly and attentive when helping me find what I am looking for! Thank you for making it such a pleasure to shop there!
3 September 2022
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Good afternoon, Rachel
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Saffron Walden store.
Take care, JB
Thank you to the staff at Saffron…
Thank you to the staff at Saffron Walden
The lady that help me was so kind showing me how to mix and Mach it was nice that the lady spent time with me
28 September 2022
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Good Morning
Thank you for leaving us this review about your in store shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend!
EP
Fantastic service and super friendly staff
Fantastic service and super friendly staff. Store manager Gemma was very helpful. Highly recommend.
2 August 2022
Unprompted review
Reply from FatFace - SAFFRON WALDEN
Hi Matt, thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Saffron Walden store - this is great to hear. Take care, LE
Very friendly customer service
25 July 2022
Reply from FatFace - SAFFRON WALDEN
Hi Louise, thank you for your lovely 4* review - take care! LE
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