Quality of clothing great. Delivery was quick, communicaton good. Unfortunately the fit was not good for me. Nothing wrong with the garment. Store very accommodating in letting me exchange the top f... See more
Company replied
Location
Switch locationUnit B1 Southwalk, Rushden Lakes, NN10 6FH Rushden�Lakes, Northamptonshire, GB
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See what reviewers are saying
In preparation for the potential colder months ahead! I ordered a jumper online in 2 sizes for collection from the Rushden Lakes store. Item arrived when they said it would. staff were very friendly... See more
Company replied
Although the overall shopping experience was really good I was disappointed with the style and quality of two of the items I ordered. One dress was far too full in the skirt, made me look huge ( si... See more
Company replied
This is a really inviting store from the moment you walk in. It's a really nice layout compared to other branches meaning you are encourages to take a purposeful walk through each section, easily find... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit B1 Southwalk, Rushden Lakes, NN10 6FH, Rushden�Lakes, Northamptonshire, United Kingdom
- 01933 358738
4.9
Excellent
314 reviews
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Easy to use website
Easy to use website, easy ordering system and arrived at my chosen location quickly. Very professional staff at the store.
2 December 2023
Reply from FatFace - RUSHDEN LAKES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - RUSHDEN LAKES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - RUSHDEN LAKES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - RUSHDEN LAKES
Hello Gareth
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Just great
Great website, easy to arrange collection, real quality products- just love it. Staff always very friendly when collecting items
20 November 2023
Reply from FatFace - RUSHDEN LAKES
Hello Susan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Rushden Lakes FatFace Store
Rushden Lakes FatFace Store
Was looking for a specific coat that I could not find online as was out of stock in my size. Went to the Rushden Lakes store and spoke to Chris, who was most helpful in locating me the coat. There was one in the Rugby store and he offered to get it for me that weekend (as he was visiting his mum) and bring it back to RL.
He didn’t need to do that and went above and beyond! I now have the coat and love it! Thanks Chris, much appreciated.
9 November 2023
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Hello Lulu
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Hope was very helpful today and helped…
Hope was very helpful today and helped me secure a very important Xmas present!
Thanks Hope - you are a credit to this shop!
15 November 2023
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Hello Caitlyn
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I love fatface quality and service
I love fatface quality and service, never have any issues.
7 November 2023
Reply from FatFace - RUSHDEN LAKES
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Christine was warm and welcoming
Christine was warm and welcoming. Very helpful and polite. Made the whole shopping experience great.
13 November 2023
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Have shopped at this store since it…
Have shopped at this store since it opened and staff, Christine and Janine are always very friendly and helpful.
7 November 2023
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Top quality customer service.
Beautiful soft leggings and a bargain as in the sale. They will look lovely with some of my fat face dresses and tunics now the weather had changed. I love fat face leggings they are always something to rely on for for size and quality. I love these as I have some bad scarring and fat face leggings do not irritate this. Customer service awesome as ever. Really feel a part of the FF family. X
5 November 2023
Reply from FatFace - RUSHDEN LAKES
Good afternoon, Denise.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Rushden Lakes store.
Take care, JB
Cristine and Aimee at The Rushden…
Christine and Aimee at The Rushden Lakes FatFace store were extremely helpful in finding a bag i couldnt find on the shop floor!
They both were very friendly and couldnt be any more helpful!
Would certainly recommend them!
9 November 2023
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Always very helpful 🙂 and very good …
Always very helpful 🙂 and very good with fashion advice. Janine always remembers me and gives exceptional customer service.
7 November 2023
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Quality distinctive clothes. d always…
Quality distinctive clothes and always an easy welcome experience in the Rushden Lakes store.
27 October 2023
Reply from FatFace - RUSHDEN LAKES
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Purchasing on line enabbled me to…
Purchasing on line enabbled me to aquire an article that I love, as going to the shops would have proved difficult due to my disability
21 October 2023
Reply from FatFace - RUSHDEN LAKES
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
The person who served me was absolutely…
The person who served me was absolutely lovely. Smiling and patient, helpful and efficient. She helped with doing something I couldn't do - process an online order. Thank you so much.
23 October 2023
Reply from FatFace - RUSHDEN LAKES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
Pleased with my very first purchase…
Pleased with my very first purchase from fat face, I bought a bag good quality leather little expensive but worth paying for leather. 😁
And store assistant very friendly and helpful at rushden lakes store. 😁
18 October 2023
Reply from FatFace - RUSHDEN LAKES
Good Afternoon Eileen,
Thank you for taking the time to leave us a review!
I am so happy to hear you have made your purchase with us! I hope you are loving your new handbag, we cannot wait to welcome you back.
I will make sure your positive feedback regarding our staff at Rushden Lake is passed on.
Have a great day! - JW
Love it
Love fatface my favourite clothes shop. Great quality and great customer service.
17 October 2023
Reply from FatFace - RUSHDEN LAKES
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Excellent service!
My internet order was delivered super quickly. I needed to arrange an exhange and try on another size. The team at Rushden lakes store were so helpful when I called in, especially Chris. I just wanted to say thank you, they sorted everything out for me and I love my Keswick trousers.
10 October 2023
Reply from FatFace - RUSHDEN LAKES
Good Afternoon Anna,
Thank you for taking the time to leave us a review!
We really appreciate your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. I will make sure this is passed on!
I hope you enjoy the rest of your day! - JW
Reply from FatFace - RUSHDEN LAKES
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
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