I always love shopping in FatFace... The clothes this year are especially lovely, and are always great quality. The most notable thimg for me, is that every time I go to this store the staff are a... See more
Company replied
Location
Switch locationUnit B1 Southwalk, Rushden Lakes, NN10 6FH Rushden�Lakes, Northamptonshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had ordered three items of clothing , one wasn’t a suttable fit the other two items were classed as faulty. The young lady in the store was really helpful and apologetic she even search to see if t... See more
Company replied
Although the overall shopping experience was really good I was disappointed with the style and quality of two of the items I ordered. One dress was far too full in the skirt, made me look huge ( si... See more
Company replied
Ordered very easily online. Next day collection from local shop. Great customer service. Both items too big so returned them and local shop reordered in correct size. Again very friendly service... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit B1 Southwalk, Rushden Lakes, NN10 6FH, Rushden�Lakes, Northamptonshire, United Kingdom
- 01933 358738
4.9
Excellent
301 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My friend was bitten by a dog just…
My friend was bitten by a dog just outside Fat Face. The lovely lady Hannah was amazing she rushed over and called security. Made sure that my friend was okay. First Aid was administered. Can't thank you enough Hannah. You were amazing.
27 December 2023
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Good Afternoon Jennifer,
Thank you for taking the time to leave us a review!
I am sorry to hear about your friend and hope she is doing ok! I will make sure to pass this lovely feedback onto Hannah at the Rushden Lakes store, she will be thrilled!
Kind Regards, JW
Mo and Gabe service today on Christmas…
Mo and Gabe service today on Christmas Eve was top notch, Mo especially went above and beyond what is expected to help me find a last minute Christmas present for my husband, fom checking what they have in stock behind the store and even showing what's online on her phone that is the little touches I loved. I am in love with the gift box that you can get for free with the purchase, that's was the cherry on top.
I will be back to purchase more VW brand clothing.
Merry Christmas to FatFace employees thank you again and a Happy New Year.
24 December 2023
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Good morning,
Thank you for taking the time to leave us your review. I am so pleased that you found the crew in our Rushden Lakes store to be so helpful and that they offered an exemplary service. I hope you continue to enjoy your shopping experience with us and I will be sure to pass your comments on to the team.
All the best, MM
Clothes are beautiful and Hannah the…
Clothes are beautiful and Hannah the manager is amazing, very kind, helpful and made all the customers feel important, she is a credit to the company, I shop in there frequently and she remembers me every time, Will was also extremely helpful.
14 December 2023
Reply from FatFace - RUSHDEN LAKES
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Could not fault store collection
Easily ordered item online, collection in local store, easily accessible. Kept in touch via email about delivery. Shop was lively clean & bright & the assistant was very nice and very helpful. All done & out in few mins.
12 December 2023
Reply from FatFace - RUSHDEN LAKES
Hello Tracy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered online and was delivered to…
Ordered online and was delivered to store on time 👍
12 December 2023
Reply from FatFace - RUSHDEN LAKES
Hello Keith
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Superb performance very quick delivery…
Superb performance very quick delivery shirt first quality
11 December 2023
Reply from FatFace - RUSHDEN LAKES
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - RUSHDEN LAKES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Lovely staff!
Visited store today, needed some help and was served by Hope. She was so friendly and very helpful! Also spoke to another very friendly lady on the way out (sorry didn’t get name) but all made for a very pleasant shopping experience.
12 December 2023
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Ordered 5 items recieved 1 eventually
Ordered 5 items, 1 item sent to wring store and then redirected, other items nowhere to be seen.
27 November 2023
Reply from FatFace - RUSHDEN LAKES
Hello Dave
Thank you for your review.
I am so sorry I can see that the order has been sent out in 2 separate parcels to the store. This should be there within the next 48 hours.
EP
Good service with a smile
4 December 2023
Reply from FatFace - RUSHDEN LAKES
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Easy to use website
Easy to use website, easy ordering system and arrived at my chosen location quickly. Very professional staff at the store.
2 December 2023
Reply from FatFace - RUSHDEN LAKES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - RUSHDEN LAKES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - RUSHDEN LAKES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - RUSHDEN LAKES
Hello Gareth
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Just great
Great website, easy to arrange collection, real quality products- just love it. Staff always very friendly when collecting items
20 November 2023
Reply from FatFace - RUSHDEN LAKES
Hello Susan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Rushden Lakes FatFace Store
Rushden Lakes FatFace Store
Was looking for a specific coat that I could not find online as was out of stock in my size. Went to the Rushden Lakes store and spoke to Chris, who was most helpful in locating me the coat. There was one in the Rugby store and he offered to get it for me that weekend (as he was visiting his mum) and bring it back to RL.
He didn’t need to do that and went above and beyond! I now have the coat and love it! Thanks Chris, much appreciated.
9 November 2023
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Hello Lulu
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Hope was very helpful today and helped…
Hope was very helpful today and helped me secure a very important Xmas present!
Thanks Hope - you are a credit to this shop!
15 November 2023
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Hello Caitlyn
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I love fatface quality and service
I love fatface quality and service, never have any issues.
7 November 2023
Reply from FatFace - RUSHDEN LAKES
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Christine was warm and welcoming
Christine was warm and welcoming. Very helpful and polite. Made the whole shopping experience great.
13 November 2023
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Have shopped at this store since it…
Have shopped at this store since it opened and staff, Christine and Janine are always very friendly and helpful.
7 November 2023
Unprompted review
Reply from FatFace - RUSHDEN LAKES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.