The staff were very helpful and smiley. I was bringing something back so a refund was necessary. The service was quick and efficient. I went on to have a lovely chat with the member of staff... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Decided to return items to store. Assistant asked me to look around while I waited for return to be processed as “it would take some time”. I did look around in the store, of ALL stock there were... See more
Company replied
Staff in Morpeth shop are lovely . Dungarees I bought are fab , and good quality as always
Company replied
Bought the wrong size on line. Took the items into the Morpeth branch and issue sorted out quickly. Gentleman who served me was very courteous and professional.
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 9 Sanderson Arcade, NE61 1NS, Morpeth, Northumberland, United Kingdom
- 01670 505140
4.8
Excellent
146 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
These are the best jeans I've worn in a…
These are the best jeans I've worn in a long time,so comfortable, lovely fit,lovely colour would highly recommend them.
17 August 2022
Reply from FatFace - MORPETH
Hi Paula, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great quality and great service.
20 July 2022
Reply from FatFace - MORPETH
Hi Jon
Thank you for your positive comments and awarding us 5 stars. Look forward to you shopping with us again in the future. MJ
Really fast delivery 😀
4 June 2022
Reply from FatFace - MORPETH
Hi Patricia,
Thank you for your 5* review. Have a great day! Many thanks-AB.
I've had three purchases was very…
I've had three purchases was very pleased with my items and how quickly delivery was five 🌟
30 May 2022
Reply from FatFace - MORPETH
Hello Anne
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Speedy delivery
Order arrived very promptly which was great. The blouse was lovely & very well made, an absolute bargain ar 1/2 price. Sadly it didn’t suit me so I returned it to my local Fat Face store in Morpeth were the staff are always lovely.
20 May 2022
Reply from FatFace - MORPETH
Hi Chris,
Thank you for leaving us your 5 star review.
I am pleased to read that your online shopping experience was a positive one but I'm sorry it wasn't exactly what you were looking for. If there is anything that we can support you with in the future, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm and we can assist you further.
Hope to see you again soon!
Take care, LA
Great customer service from a lovely…
Great customer service from a lovely lady in Morpeth shop, will look forward to my next visit.
31 March 2022
Reply from FatFace - MORPETH
Hi Elaine,
Thank you for your 5* review. I am happy to hear that you had a positive experience in our Morpeth store. Many thanks-AB.
Reply from FatFace - MORPETH
Hi Andrew
Thank you for your 5 star review. Great to hear that you appreciate the efforts of our Morpeth team. I will be sure to pass your comments onto them. I hope your day is going well. MJ
So pleased with my purchase Denim Dress
So pleased with my purchase , Dress beautiful and cardigan pretty colours
Can’t wait to wear them in July -Canada visiting my family there
2 March 2022
Reply from FatFace - MORPETH
Hi Jean,
Thank you for your 5 star review, I am thrilled to hear how happy you are with your new dress and cardigan and hope you have a lovely time in Canada with you family.
Have a lovely rest of the day, LM
Always enjoy a browse around a Fat Face…
Always enjoy a browse around a Fat Face shop. The Morpeth branch has a reasonable amount of choice for its size and the staff were very friendly.
27 January 2022
Reply from FatFace - MORPETH
Hi Rick, Thank you for the 5 star review. That's great to her- i'll be sure to pass your feedback onto the store -CD
2nd time I’ve popped in her over the…
2nd time I’ve popped in her over the last week.
Great sale item and very good reductions.
Staff always friendly and professional.
5 January 2022
Unprompted review
Reply from FatFace - MORPETH
Thank you so much for taking the time to write a lovely review about the Morpeth store they will be so happy -CP
Reply from FatFace - MORPETH
Hi Martha,
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Thanks again, JH
Great service received today at your…
Great service received today at your Morpeth store. The two items which weren't available were ordered for me to be sent to my home address which was very convenient. Emma and the other ladies were so helpful and pleasant it was a pleasure to do business with them. Thank you!
2 December 2021
Unprompted review
Reply from FatFace - MORPETH
Hi Catherine,
Thank you for your 5* review.
I am so glad to hear that you are happy with the service you received. We will ensure that your comments are passed on to the team and e hope you enjoy your new purchase.
Have a great day!
Thanks again, JH
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.