I don’t know the name of the young lady that helped me in choosing the dress that I bought Long blonde hair and quite petite . I had two dresses one did not fit , and she offers to check online . Th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went into store to look for an item I had seen online, I asked a member of staff and she advised me they didn’t have it in but I could order online for £2.50 which was ok as normal postage was £4 We... See more
Company replied
The staff at Fatface are always friendly and service is with a smile. The shoes I ordered aren’t quite as comfy as I was hoping for hence the 4 stars, but they they are a lovely colour and will go wi... See more
Company replied
I had a lovely experience at FatFace today. Miriam was warm, professional, and gave me great advice while helping me find some smart casual outfits, especially dresses that suited what I was looking f... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
305/306 305-306 High Street, LN5 7DR, Lincoln, Lincolnshire, United Kingdom
- 01522 589230
4.8
Excellent
168 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered the wrong size jacket via…
I ordered the wrong size jacket via internet and the return service and reorder service was second to none
21 October 2023
Reply from FatFace - LINCOLN
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Excellent products and staff! …
I was served by Hatty at the Lincoln store and she was incredibly helpful and friendly. I needed some help firstly finding my size and secondly seeing the product in different colours, Hatty gave me excellent customer service and helped me with a smile on her face. She is chatty, helpful and truly a credit to their staffing team!
23 October 2023
Unprompted review
Reply from FatFace - LINCOLN
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Reply from FatFace - LINCOLN
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Love the colour and quality of this…
Love the colour and quality of this tunic. Item was delivered on time.
16 October 2023
Reply from FatFace - LINCOLN
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Great service
Thanks to Mae at FatFace Lincoln! Great service and lovely store
14 October 2023
Unprompted review
Reply from FatFace - LINCOLN
Hi there,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lincoln FatFace
Last minute dash to find a new coat before a trip away. Really helpful staff, lots of options and plenty of sizes available to try. Couldn’t decide but very attentive shop-floor staff able to help me by detailing which coats were fully waterproof etc.
Maria at the till was very friendly and warm, and helped me with my BlueLight Card discount and voucher that I had to spend.
Fab shopping experience!
15 October 2023
Unprompted review
Reply from FatFace - LINCOLN
Hi Ruth
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great experience
Great experience.
The staff in the store were helpful and worked out my length etc and gave me the details for ordering on line
The order came very quickly,
The dress was perfect and I wore it to a special occasion yesterday
This is my first buy from Fat face I will use again.
17 September 2023
Reply from FatFace - LINCOLN
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Affordable style at Sale prices
Ordered a couple of holiday essentials in the summer sale. Ordered online, and picked up and tried on in store. Great style, and very good value for money in the Sale. Wish I could afford to browse regular priced items...! Lovely shop and nice staff.
9 September 2023
Reply from FatFace - LINCOLN
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - SK
Autumn boots
Saw these boots in store. Wished I had bought them, so ordered on line. Super fit and quick delivery.
31 August 2023
Reply from FatFace - LINCOLN
Hello Linda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quick delivery and good communication
17 August 2023
Reply from FatFace - LINCOLN
Thank you for your review. We are pleased to hear of your positive shopping experience with us! - RS
Reply from FatFace - LINCOLN
Hello, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them- RS
I would never have bought without seeing in store.
Having already seen some trainers in store when browsing for dresses i decided to wait awhile and see whether they went in sale.
After spotting a deal in the sales I bought them online. The site was simple to use, the sale went through easily and my trainers turned up on a couple of days later. They fitted perfectly and looked great.
All in all a great experience.
8 August 2023
Reply from FatFace - LINCOLN
Thank you so much for your amazing review! We deeply appreciate your comments and we are so happy to hear of your positive experience whilst shopping with us! We look forward to seeing you again soon! - RS
Arrived at the early part of the dates…
Arrived at the early part of the dates given which was really helpful. Good communication.
31 July 2023
Reply from FatFace - LINCOLN
Good Morning Jessica, Thank you for your feedback regarding your recent online order. I am so pleased to hear that your order arrived promptly and that you love your new item. Take care - JW
Very happy with the quality and service…
Very happy with the quality and service both online and in store. I purchased something online and used my promo code at the store in Lincoln.
The service was swift and hassle free.
Fat Face clothing is absolute quality!
Thanks
10 July 2023
Reply from FatFace - LINCOLN
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received in our Lincoln store. We hope you enjoy your new purchase. Have a great day! LB
Very friendly staff and helpful
Very friendly staff and helpful. First time I have purchased from there but I will certainly go sgsin
26 June 2023
Reply from FatFace - LINCOLN
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Great items and quick delivery
7 May 2023
Reply from FatFace - LINCOLN
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Love that I found Fatface!
Loving my new Fatface clothes which I got in the sale. I love that they are sustainably sourced and the designs are fun.
6 May 2023
Reply from FatFace - LINCOLN
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! - RS
Quality product
My purchase only took a few days to be delivered to the FatFace store. At the assistants suggestion I tried the shirt on in store before leaving and it was a perfect fit.
5 May 2023
Reply from FatFace - LINCOLN
Hello
Thank you for your review.
I am so please to hear that you love your item and it arrived quickly.
Have a great Evening!
EP
The clothes are good quality and are…
The clothes are good quality and are ethically produced. Staff are friendly and helpful.
2 May 2023
Reply from FatFace - LINCOLN
Hi Julia
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly staff
16 April 2023
Reply from FatFace - LINCOLN
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Lincoln store - this is great to hear. Take care, BP
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.