I don’t know the name of the young lady that helped me in choosing the dress that I bought Long blonde hair and quite petite . I had two dresses one did not fit , and she offers to check online . Th... See more
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See what reviewers are saying
Went into store to look for an item I had seen online, I asked a member of staff and she advised me they didn’t have it in but I could order online for £2.50 which was ok as normal postage was £4 We... See more
Company replied
The staff at Fatface are always friendly and service is with a smile. The shoes I ordered aren’t quite as comfy as I was hoping for hence the 4 stars, but they they are a lovely colour and will go wi... See more
Company replied
I had a lovely experience at FatFace today. Miriam was warm, professional, and gave me great advice while helping me find some smart casual outfits, especially dresses that suited what I was looking f... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
305/306 305-306 High Street, LN5 7DR, Lincoln, Lincolnshire, United Kingdom
- 01522 589230
4.8
Excellent
168 reviews
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Faulty Item
I wanted to return a faulty bag that I have had for a while. Amanda in the Lincoln branch could not have been more helpful, giving me a partial refund when they could have just sent me on my way.
9 February 2024
Unprompted review
Reply from FatFace - LINCOLN
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We look forward to welcoming you back soon!
Take care. -GM
Reply from FatFace - LINCOLN
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - LINCOLN
Hello Diane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fabulous service
Really helpful and friendly staff. Nothing is to much trouble. Clothing quality is excellent and wears and washes well.
4 January 2024
Reply from FatFace - LINCOLN
Hello Anne
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Lincoln store - this is great to hear. Take care, RL
Customer service was excellent
Customer service was excellent. Didn’t feel pressured into buying. Was allowed to browse.
4 January 2024
Reply from FatFace - LINCOLN
Hello Deb
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Great staff greet clothes
29 December 2023
Reply from FatFace - LINCOLN
Hello Susan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely Shop
Shop well set out making browsing easy. Pleasant shop assistant who was happy to help and engage in conversation.
27 December 2023
Reply from FatFace - LINCOLN
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Thanks to Michelle for helping my…
Thanks to Michelle for helping my partner today with her selection of bag. She was polite helpful, and went out of her way to help.
Great customer service.
26 December 2023
Unprompted review
Reply from FatFace - LINCOLN
Hello Karl
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Haven’t received an ready to collect…
Haven’t received an ready to collect email in over a week
14 December 2023
Reply from FatFace - LINCOLN
Hi Ben,
Thank you for your feedback. I can confirm your order arrived instore 18/12. I am sorry that you were not notified of this. Your order is ready to collect instore. Take care - KS
Great customer service
Super friendly and helpful staff in the Lincoln store today. Making a return was easy and very happy with my new purchase. Will be back.
17 December 2023
Unprompted review
Reply from FatFace - LINCOLN
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Lincoln store to be so helpful and friendly. I will be sure to pass on your lovely comments to the team.
Take care, MM
I was able to talk to a staff member…
I was able to talk to a staff member (Hatty) at the Lincoln store with regards to this purchase. She happily talked me through the details of this coat. I needed something warm and longer than a typical coat for my daughter. She suggested this one. Once I checked with my daughter she liked it when I got home, I ordered online and it arrived the next day. So so happy and my daughter has had lots of comments about how nice it is. It’s lovely quality and will last to pass on to another child. Great sustainable fashion
6 December 2023
Reply from FatFace - LINCOLN
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - LINCOLN
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Was aided today by Mae in Lincoln who…
Was aided today by Mae in Lincoln who was really helpful, friendly, patient and succeeded in finding me the perfect pair of jeans after rooting through the stock upstairs. Thanks very much Mae and Merry Christmas.
8 December 2023
Unprompted review
Reply from FatFace - LINCOLN
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great coat
Great coat, very warm, great fit, very comfortable, nice colour and very practical, exactly what I wanted
22 November 2023
Reply from FatFace - LINCOLN
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Reply from FatFace - LINCOLN
Good Afternoon Madeleine,
Thank you for taking the time to leave us a review.
I am happy to hear you had a positive experience in our Lincoln store! I will make sure this feedback is passed on, we cannot wait to welcome you back!
Kind Regards, JW
Easy smooth purchase and a great pair…
Easy smooth purchase and a great pair of trousers!
30 October 2023
Reply from FatFace - LINCOLN
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Helpful
My shop in Lincoln has a wide choice of goods and the staff are always very helpful
5 November 2023
Reply from FatFace - LINCOLN
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Everything was really simple
Everything was really simple, I ordered the item it arrived in the time specified and I picked it up without a problem
22 October 2023
Reply from FatFace - LINCOLN
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
Great Staff
Stopped in to have a look about, Jemma helped me and was really lovely!
2 October 2023
Unprompted review
Reply from FatFace - LINCOLN
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
No email received to advise order was ready.
No email received to advise order was ready at the store. Just a reminder email saying if I don’t collect within fourteen days from when the store received my order they will issue a refund. ????? When did they receive my order? Do you not have a tracking number that automatically sends me a notification?
23 October 2023
Reply from FatFace - LINCOLN
Hello Crissie
Thank you for your email,
I am so sorry to hear of your recent experience with us.
I can confirm that your parcel arrived on the 25th October.
EP
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