I ordered a few items and was pleased with all except 1. I wanted to return it in store but having paid via PayPal I couldn't. The sales assistant was so helpful, wrapping up my parcel and printing a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lovely clothes and great selection of new season wear. I found staff a little disappointing - busy I think unpacking and service was rushed. My new items were bundled, as opposed to nicely folded, i... See more
Company replied
Went to look for a dress for my teenaged daughter for her cousin's wedding, where she will be in the bridal party. Assistant Danni was amazing! He anticipated our needs; searching out the colour of... See more
Company replied
We visit many Fatface shops and always have a good feel good time here at Harrogate. The team here are always friendly happy to help and the clothing well kept and in good order. The store is clean... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
8 Princes Street, HG1 1NH, Harrogate, North Yorkshire, United Kingdom
- 01423 538773
4.7
Excellent
120 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FatFace - HARROGATE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good prompt service
Good prompt service. I enjoy browsing the website looking for new styles etc.
25 June 2026
Reply from FatFace - HARROGATE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quick delivery
Quick delivery. Ordered in store, so convenient. Staff friendly, helpful. I'd give 10 if I could.
8 June 2026
Reply from FatFace - HARROGATE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
We visit many Fatface shops and always…
We visit many Fatface shops and always have a good feel good time here at Harrogate.
The team here are always friendly happy to help and the clothing well kept and in good order. The store is clean tidy and well maintained. I pretty much always find something new!
Excellent place! X
6 June 2026
Reply from FatFace - HARROGATE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A lovely member of staff in your…
A lovely member of staff in your Harrogate store went out of her way to help and I really valued her advice.
23 May 2026
Reply from FatFace - HARROGATE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Just what I wanted
Arrived quickly, free to collect from the store. Very pretty sunhat, not too heavy and the brim isn't too wide. Exactly what I wanted.
7 May 2026
Reply from FatFace - HARROGATE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Shopping made easy
Easy-to-use and order on line
Collected from my local shop
Plesant staff member
5 May 2026
Reply from FatFace - HARROGATE
Hello! Thank you for taking the time to leave your review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Well made clothes
I love my 2 tops I bought from Fatface not cheap but very well made with lovely details especially at the back like Monsoon used to do! My only disappointment is that I paid £49-50 for 1 top that was £28 in the sale the week after
I used click and collect which was very quick and the staff in the Harrogate store are lovely
16 April 2026
Reply from FatFace - HARROGATE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Visited the Harrogate branch today
Visited the Harrogate branch today, to buy a pair of socks,l was served by Grace. Even though it was just a pair of socks, Grace was welcoming and very friendly. Made a quick visit for a mundane item, a very good experience. Thank you Grace, will visit again.
18 March 2026
Unprompted review
Reply from FatFace - HARROGATE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent customer service …
Customer service at FatFace is excellent.
The top I ordered in the sale was far too big, but the process of returning it and ordering a smaller size was smooth and efficient.
22 January 2026
Reply from FatFace - HARROGATE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great sale prices on Harwick full zip bomber
Great sale prices on the Harwick Navy Zip Through Bomber and Khaki green. They are different garments which is not that easy to see in the pictures, but explains the price difference. I ordered each one size larger than normal and it was the right thing to do. Shoulder/arm seams are still on the shoulder.
I really like both of them
2 January 2026
Reply from FatFace - HARROGATE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Efficient service
7 January 2026
Reply from FatFace - HARROGATE
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Friendly and helpful staff.
Friendly and helpful staff.
Had my size in stock, even in the sale items.
10 January 2026
Reply from FatFace - HARROGATE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
All round satisfaction with Fat Face.
I was happy to be able to order garments online which were not in the local store, due to its restricted space. I think the quality of clothing / fabrics is excellent. The sizing is accurate, so I can be confident that I am unlikely to need to return anything. Online communication is good, e.g. my order was delayed by a day, but I was made fully aware of it as I had opted to collect it in store. The staff are always very helpful and friendly.
6 January 2026
Reply from FatFace - HARROGATE
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Helpful staff & nice store.
2 January 2026
Reply from FatFace - HARROGATE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Return of cardigan
I bought a cardigan online and returned it to the Harrogate store where I received my refund immediately. Great service!
26 December 2025
Reply from FatFace - HARROGATE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Friendly staff
It’s nice to be recognised as a regular customer- staff friendly even though they were very busy
25 December 2025
Reply from FatFace - HARROGATE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Pj bottoms
Lovely soft material, great sizing and colour. Arrived in store on time. Easy collection and happy to help staff.
27 December 2025
Reply from FatFace - HARROGATE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Bought two scarves online
Bought two scarves online - were exactly as described, and arrived promptly at the shop. Sales assistant very welcoming.
23 December 2025
Reply from FatFace - HARROGATE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always great service online and in our…
Always great service online and in our local branch!
23 October 2025
Reply from FatFace - HARROGATE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.