I took some combat pants back to the Clitheroe branch in Lancashire and the lady who helped me find a nearby store with my size in stock, couldn't of been more helpful. So overall i had a very positi... See more
Company replied
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The item purchased was in stock in store which was nice and easy to get to. The quality of the sandals is fantastic and they have been so comfortable after a couple of weeks walking around various Me... See more
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Good customer service from the clitheroe lancs store who suggested I order on line (as no stock available there) and have it delivered to next at deepdale preston which was closer to my home. Goods ar... See more
Company replied
The staff were friendly, polite & helpful. They were having a problem with one of the tills, apologised to both myself & another customer that the transactions were taking a little longer to process.... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
1 Market Place, BB7 2BZ, Clitheroe, Lancashire, United Kingdom
- 01200 428362
4.9
Excellent
136 reviews
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Staff at the Clitheroe branch are…
Staff at the Clitheroe branch are always very polite and helpful, love going in. Clothes are displayed well.
23 March 2024
Reply from FatFace - CLITHEROE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
I’m a FatFace fan
I’m a FatFace fan. I like their clothing which well made and true to fit sizing. As well as their products, their service is good, with a no-quibble attitude to returns when something is not quite right.
21 March 2024
Reply from FatFace - CLITHEROE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good experience all round.
Prompt service ordered on line delivered into store. Product good quality and then went on to buy a lovely cosy hoody as well🤦🏻♀️🤷♀️....shop assistant very pleasant and helpful.
19 February 2024
Reply from FatFace - CLITHEROE
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Easy to pick up.
Easy to order. Helpful, friendly staff when picking up. Great to find jeans in my length.
18 February 2024
Reply from FatFace - CLITHEROE
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your purchase and that you had such a great experience during your visit to our Clitheroe store. I shall pass on your lovely comments to the team. I hope you continue to love our products as much as we do.
All the best, MM
Needed a warm fleece and thought this…
Needed a warm fleece and thought this one was both different and lovely and thick for very cold weather.
12 February 2024
Reply from FatFace - CLITHEROE
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your purchase, and we look forward to welcoming you back soon.
Take care.- GM
Returns
I’ve been a fat face customer for many years. I’ve always found the staff efficient and helpful and today’s experience was no different. Returning one of the items I had ordered was extremely easy and the member of staff was helpful and efficient.
8 February 2024
Reply from FatFace - CLITHEROE
Good Morning Sue,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Clitheroe Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Excellent customer service
4 February 2024
Unprompted review
Reply from FatFace - CLITHEROE
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have received excellent customer service!
Please do not hesitate to get in touch with our friendly customer service team if you need anything else: customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm.
Take care. -GM
Website easy to use
Website easy to use, viewed a few items on a visit to the Clitheroe store. Great store varied selection of items, staff very pleasant and approachable.
3 January 2024
Reply from FatFace - CLITHEROE
Hello Stephen
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Good, fast delivery to store. Thank you.
It was just nice and easy, as I live quite near to the store.
12 December 2023
Reply from FatFace - CLITHEROE
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that your order arrived quickly to store and that you found the process to be easy. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Great helpful staff
Great helpful staff, lovely products, one of my favourite shopping experiences
23 November 2023
Reply from FatFace - CLITHEROE
Good afternoon, Mrs Newman.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Clitheroe store.
Take care, JB
Reply from FatFace - CLITHEROE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - CLITHEROE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - CLITHEROE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Helpful staff for collecting order and…
Helpful staff for collecting order and no quibble returns.
25 November 2023
Reply from FatFace - CLITHEROE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Easy to order and click and collect…
Easy to order and click and collect from store.
A sale t shirt for next summer at a reasonable price.
A nice colour and cotton/ linen blend.
Helpful staff.
21 November 2023
Reply from FatFace - CLITHEROE
Good Afternoon Nigel,
Thank you for taking the time to leave us a review!
I am so happy to hear you are loving the quality and style of our clothing and also enjoyed your instore shopping experience, aswell as your online experience. Your positive feedback means a lot to us! We cannot wait to welcome you back.
Kind Regards, JW
Order still not arrived at store
30 October 2023
Reply from FatFace - CLITHEROE
Good afternoon, Susan.
Thank you for taking the time to leave us your review and I am sorry to read that you are chasing your order.
I can see that you have contacted us at customer services regarding this matter, and that your order is awaiting in store for collection.
I have emailed you to try and help resolve this matter. In the meantime, please accept my apologies for any disappointment that we have caused you and thank you for your patience. JB
Reply from FatFace - CLITHEROE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Online shopping experience
+ve: Easy pickup from store. Quick pickup when got there. Pleasant employees. Quality product.
-ve: product color not as expected (verses appearance online). Will still keep it as I like the quality. Would not have chosen the color had I seen it in store. I will be cautious about this in future.
11 October 2023
Reply from FatFace - CLITHEROE
Hi there, thank you for taking the time to leave your review and provide your valuable feedback.
Take care, LE
Another satisfying buy.
Easy to order and prompt delivery to me local store. The assistants at the store are always helpful and sociable. The dress I bought(in the sale) was one I’d been looking at for ages. Lovely print, a great length for a dress or to wear over leggings and with pockets! I feel that the dress was expensive at full price, but with almost 50% off, it was a good buy.
15 October 2023
Reply from FatFace - CLITHEROE
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Clitheroe Smiles
We were served by judith who was very helpful. I feel I tried half the shop on but she had the patience of a Saint. We always like the Clitheroe store all the staff are very friendly. The items we have bought are always quality, ware well and with a style that we both appreciate. Thank you
15 October 2023
Unprompted review
Reply from FatFace - CLITHEROE
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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